Thank you Tyreke Wilson @ Syrner Northampton for providing an outstanding customer service throughout my vehicle purchase. Your warm approach, professionalism, knowledge and willingness to help from s... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieRavens Way, NN3 9UD Northampton, England, GB
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Lees wat reviewers zeggen
Came along for a booked appointment and met with Daniel K. He put us at ease straight away, was really helpful and professional throughout. He showed us around the car and same on the test drive with... Toon meer
Bedrijf heeft geantwoord
Visited without an appointment and was met by Geani who pointed us in the right direction without being pushy. Both Geani and Louis were professional, polite and helpful ensuring the purchase of our v... Toon meer
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Nikki and Christiana in the service team know how to get the job done that's all I can say. From a terrible experience with the sales team, they sorted all of our concerns, took back the car to be... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contactgegevens
Ravens Way, NN3 9UD, Northampton, England, Verenigd Koninkrijk
4,7
Uitstekend
3K reviews
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Purchasing the car was a fab time
Purchasing the car was a fab time.
It’s just a shame that we have had many problems with it, it’s again for the 3rd time back in your service department. Major issues, which include being booked into Audi Northampton for a software update and major part. It’s also booked into an Automatic gearbox specialist at Kettering.
Now without a car we struggle. And no curtesy car available, car could be with you for 3 weeks.
Let’s hope this is the last time it needs looking at.
Regards
Mr Gregory
16 maart 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Northampton
Dear Mr Gregory, Thank you for your feedback. We sincerely apologise for the inconvenience caused by the repeated issues with your vehicle and the lack of a courtesy car during this time. We appreciate how challenging it must be to be without your car for an extended period. We would like to invite you to contact our Head of Business, Pritam Patel, at pritampatel@sytner.co.uk, who will be happy to discuss your concerns further and offer support. Kind regards, Sytner Select Northampton
Really welcoming
Really welcoming, high energy and lovely environment. Very accommodating and Matthew C and Rob were amazing and helped very much. Got my recommendation!
21 mei 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Northampton
Thank you so much, Britney, for your wonderful review. We’re delighted to hear you found our team welcoming and the environment enjoyable. Matthew C and Rob will be thrilled to know they made such a positive impression and were able to assist you so well. Your recommendation means a great deal to us. It’s always our aim to provide a high level of service in a friendly atmosphere, and your kind words truly reflect that. We look forward to welcoming you back in the future.
Sytner Northampton
Update: the after sales has been appalling to say the least- dealer promised to repair a loose door trim before taking car home and it wasn’t done properly (was taped instead of using clips as promised). Till now we can’t get anyone to sort this out, emails and calls go unanswered. Really poor after sales service!
Dealers are great when they need to get the sale across the line and then it all falls short!
Original review:
Excellent service from Dan K! Thanks for all the assistance.
Recommend this dealership!
19 mei 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Northampton
Dear Candice, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Dan K provided excellent service and was able to assist you so well. Your recommendation means a great deal to us and we truly appreciate your support. It’s always wonderful to know our customers feel valued and well looked after. We look forward to welcoming you back to Sytner Select Northampton in the future. Best wishes, The Sytner Select Northampton Team
Great service from Billy on arrival
Great service from Billy on arrival. Very friendly professional set up. Car had a couple issue with chip marks that gone professionally for me. Big ollie was fantastic and very professional. Very happy customer.
19 mei 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Northampton
Dear Shaun, Thank you very much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that Billy and Ollie provided you with friendly and professional service, and that the chip marks on your car were expertly dealt with. It’s wonderful to know you’re a very happy customer. Your feedback means a great deal to the whole team at Sytner Select Northampton. We look forward to welcoming you back in the future. Best regards, Sytner Select Northampton Team
Mercedes C200H estate
We had a fantastic experience purchasing our Mercedes C200H Estate from Matt and Bradley. They were extremely patient and gave us a fantastic deal very quickly, that we couldn’t refuse!
The car had a few small cosmetic issues on delivery, but again Matt and Bradley went out of their way to rectify this for us.
5 star experience, thank you guys!
16 mei 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Northampton
Thank you so much for your kind words, Vithusana. We’re delighted to hear that Matt and Bradley provided you with a fantastic deal and excellent service throughout your purchase. It’s great to know they were able to promptly address the cosmetic issues and ensure your satisfaction. Your 5-star review means a lot to us, and we’re thrilled you had such a positive experience with Sytner Select Northampton. We hope you enjoy your Mercedes C200H Estate for many miles to come!
I had a wonderful experience with Billy…
I had a wonderful experience with Billy today. He was helpful from the moment I arrived and I walked away with the exact car I was looking for. Thank you!
18 mei 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Northampton
Dear Debbie, Thank you ever so much for your kind words. We’re delighted to hear that Billy was able to assist you so effectively and that you found the exact car you were looking for. It’s always our aim to provide a helpful and enjoyable experience from start to finish. Your feedback is greatly appreciated and serves as a wonderful encouragement to the whole team. We hope you enjoy your new car and look forward to welcoming you again in the future. Best wishes, Sytner Select Northampton
Good experience
“Recently, I completed a part exchange at Synter Northampton, and I had a great experience throughout the process. Sam did an excellent job helping me go through all the numbers clearly, making sure I got the best deal possible, and explaining all the services that were available to me. He also helped set everything up smoothly, which made the whole experience stress-free and straightforward. I really appreciate all of his help and professionalism, and I’m looking forward to enjoying my new car on the drive back home.”
17 mei 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Northampton
Dear Dr Khawaja, Thank you very much for your kind words and for sharing your positive experience with Sam and the team at Sytner Select Northampton. We are delighted to hear that the part exchange process was clear, straightforward, and stress-free. It’s wonderful to know that Sam’s professionalism and support made such a difference. We hope you enjoy every moment in your new car and look forward to welcoming you back in the future. Best wishes, Sytner Select Northampton Team
Great customer service especially from…
Great customer service especially from rob really helpful and friendly
17 mei 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Northampton
Dear Annabel, Thank you ever so much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that Rob provided you with such helpful and friendly customer service. It’s always wonderful to know our team is making a positive impression. Your feedback is greatly appreciated and motivates us to continue delivering the best experience possible. We look forward to welcoming you back to Sytner Select Northampton in the future. Best wishes, The Sytner Select Northampton Team
Rob was very helpful with looking at my…
Rob was very helpful with looking at my new car and purchasing the car. The process was really smooth and quick.
17 mei 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Northampton
Thank you very much for your kind words, Kayne. We’re delighted to hear that Rob was able to assist you effectively and that the entire process of purchasing your new car was smooth and quick. It’s always our aim to provide a seamless experience for our customers, and your feedback is greatly appreciated. We hope you enjoy your new vehicle and look forward to welcoming you back to Sytner Select Northampton in the future. Wishing you many happy miles ahead!
Rav was amazing at helping me find a…
Rav was amazing at helping me find a car. Very helpful and very good knowledge. Didn’t feel pressured into anything and very understanding.
17 mei 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Northampton
Thank you so much, Amelia, for your kind words. We’re delighted to hear that Rav was able to assist you so well and that you felt comfortable throughout the process. It’s important to us that our customers never feel pressured and always receive knowledgeable and understanding support. Your feedback means a great deal, and we’re pleased that your experience with Sytner Select Northampton was a positive one. We hope you enjoy your new car and wish you many happy journeys ahead!
Antwoord van Sytner Group - Sytner Select Northampton
Dear Kirsty, Thank you ever so much for your kind words. We’re delighted to hear that Matt and the team at TWD provided you with brilliant service. It’s always our aim to ensure every customer feels valued and well looked after. Your positive feedback truly means a lot to us and encourages the whole team to continue delivering the best possible experience. We hope to welcome you back to Sytner Select Northampton in the future. Best wishes, The Sytner Select Northampton Team
Ollie was very helpful
Ollie was very helpful with the purchase of my new car at the car event northampton synter.
16 mei 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Northampton
Dear Tayla, Thank you very much for your kind words. We’re delighted to hear that Ollie was so helpful during your car purchase at the Northampton event. It’s always our aim to provide excellent service and make the buying experience as smooth and enjoyable as possible. We hope you are thoroughly enjoying your new car and look forward to welcoming you back in the future. Please do not hesitate to get in touch if you need any further assistance. Best wishes, The Sytner Select Northampton Team
Ollie looked after us and made it as…
Ollie looked after us and made it as smooth as possible 👍🏻
16 mei 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Northampton
Thank you very much for your kind words, Damon. We’re delighted to hear that Ollie was able to make the process as smooth as possible for you. It’s always our aim to provide a seamless and enjoyable experience for all our customers. Your positive feedback is greatly appreciated and will be shared with Ollie and the team. We hope you continue to enjoy your vehicle and look forward to welcoming you back to Sytner Select Northampton in the future.
Very helpful thanks Josh and Alex
Very helpful thanks Josh and Alex
16 mei 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Northampton
Dear Kieran, Thank you very much for your kind words. We’re delighted to hear that Josh and Alex were able to assist you so effectively. It’s always our aim to provide a helpful and positive experience for all our customers. Your feedback is greatly appreciated and serves as a wonderful encouragement to the team. Should you need any further assistance in the future, please don’t hesitate to get in touch. Best wishes, The Sytner Select Northampton Team
Walked in drove out
Big Ollie and little Jonathan were fantastic amazing service !!!!
16 mei 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Northampton
Thank you so much, George, for your fantastic review! We’re delighted to hear that Big Ollie and little Jonathan provided you with amazing service. It’s always our aim to ensure every customer feels valued and well looked after, and your kind words truly mean a lot to the team. We hope to welcome you back to Sytner Select Northampton in the future. Thanks once again for taking the time to share your experience with us.
Tye and Matt were absolutely amazing…
Tye and Matt were absolutely amazing from start to finish no pushy sales no pressure just normal people. Thanks guys you have been exceptional. Happy days 🙂
15 mei 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Northampton
Thank you so much for your kind words, Nigel. We’re delighted to hear that Tye and Matt provided such a positive experience without any pressure, just genuine and friendly service. It’s always our aim to make every customer feel comfortable and valued throughout their journey. Your feedback truly means a lot to the team. Wishing you many happy days ahead with your new vehicle. Thanks again for choosing Sytner Select Northampton – we really appreciate your support!
Had wonderful service today especially…
Had wonderful service today especially from rav quite satisfied on the whole made a complicated situation seem easy .
12 mei 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Northampton
Dear Shirley, Thank you very much for your kind words. We are delighted to hear that Rav provided you with wonderful service and made a complicated situation feel much easier. It’s always our aim to ensure every customer feels satisfied and well supported throughout their experience. Your feedback is greatly appreciated and will be shared with the team. We look forward to welcoming you back to Sytner Select Northampton in the future. Best wishes, The Sytner Select Northampton Team
Terrible service, misleading descriptions, car in shocking condition, wasted journey, rude staff and dramatic drop in standards since rebrand – avoid at all costs
I contacted Sytner Select Northampton on Saturday 9th May to enquire about a Mercedes CLS350d Estate they had for sale. I spoke to Colin and Gianni over the phone, arranged to view the car the same day, and was given no indication of any issues with the vehicle. We travelled for an hour to reach the dealership, arriving at 4:45pm.
On arrival, we told reception we had an appointment arranged with Colin and Gianni, and were asked to take a seat. After waiting 25 minutes with several sales staff visible and free, we went back to reception to ask what was happening. The person who responded turned out to be Colin, the manager, and he was abrupt and rude when asking who we were there to see – before simply saying someone would be with us shortly.
A sales advisor called Lloyd then came over and said he would bring the car round. We waited another 10–15 minutes, only for him to return with the wrong vehicle. We then had to wait again for the correct car to be brought over; by this point, we had been at the dealership for nearly 50 minutes.
When the car finally arrived, the condition was absolutely shocking – it was completely unprepped, and nothing like what we were led to expect. The issues included:
A cracked and damaged front splitter
The bonnet not closing correctly leading to us having to pull over on the test drive.
All four wheels heavily kerbed and corroded
Scratches, scuffs and paint loss on both rear arches and the rear bumper and noticeable over spray.
Heavy scratches on two of the doors
An interior covered in mud and dirt, with vents full of grime
Wing mirror being damaged and over spray.
We took the car for a test drive an hour after arriving , but the experience was just as poor – it felt severely underpowered, suggesting a mechanical problem, and there was a noticeable clunking noise coming from the front right side.
After the drive, we raised all these concerns and asked if there was any flexibility on the price, but were told there was absolutely no room for negotiation. It is extremely frustrating that Colin, as manager, failed to mention any of these major issues over the phone – effectively misleading us and wasting our time and travel.
It is worth noting that this site used to be The Car Shop, where we bought a BMW 540i and received outstanding service and quality. Since becoming Sytner Select, the standard has dropped drastically. Rude staff, disorganised processes, and vehicles being misrepresented and sold in an unfit state make this a place I would strongly advise avoiding. I have all the pictures of the vehicle for evidence and proof of the disgusting, lieing and time wasting tactics of Collin.
9 mei 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Northampton
Dear Mustafa, We are very sorry to hear about your disappointing experience at Sytner Select Northampton. This is not the standard of service we aim to provide, and we apologise for any inconvenience caused. We take your concerns seriously and would like to invite you to contact our Head of Business, Pritam Patel, at pritampatel@sytner.co.uk to discuss this matter further. Your feedback is important to us, and we hope to address your concerns directly. Kind regards, Sytner Select Northampton
Amazing service
Great service from the moment we drove in the gate. Amy and Rooney looked after us and could not do enough for us. We drove away with a great car the same day and even put a deposit down for a second car at the same time. We would recommend them all day, every day!
8 mei 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Northampton
Thank you so much for your wonderful review. We’re delighted to hear that Amy and Rooney provided such excellent service and that you were able to drive away with a fantastic car on the same day. It’s brilliant to know you felt so well looked after and confident enough to place a deposit on a second vehicle. Your recommendation means a great deal to us, and we truly appreciate your kind words. We look forward to welcoming you back in the future.
Rav was very quick to respond to my…
Rav was very quick to respond to my enquiry about a Mercedes ML. He sent some good pictures and video and i then inspected it the following day. A good experience, no sales pressure and good friendly service from Rav. Very open and clear process. Thanks
8 mei 2026
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Select Northampton
Thank you very much for your kind words, Neil. We’re delighted to hear that Rav provided a friendly and pressure-free experience, and that the process was clear and straightforward. It’s great to know the pictures and video helped with your decision before the inspection. We truly appreciate you taking the time to share your positive experience with Sytner Select Northampton. Your feedback means a lot to us, and we hope you enjoy your Mercedes ML for many miles to come.
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