I've been using Sytner Sheffield now for three years. I bought an approved used BMW from them and have had two services, an MOT, a recall and some warranty work done by them. The level of service on... Toon meer
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Paul was kind, helpful and informative throughout our purchasing experience. Despite going to look at another car originally, Paul helped us to consider and look at other options which led us to takin... Toon meer
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Even though we live near London, we travelled up to Sytner Sheffield Mini as they had found the ideal car for us. Russell Watts the Mini sales executive organised everything over the phone and tu... Toon meer
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Great service from my initial telephone enquiry to picking up the car! All paperwork dealt with efficiently by Paul Cannon during the week before collection, with the car being ready and looking lik... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contactgegevens
Brightside Way, S9 2RQ, Sheffield, Verenigd Koninkrijk
- 0114 256 5901
4,5
Uitstekend
500 reviews
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Don't buy a vehicle from Sytner Mini!
Don't buy a vehicle from Sytner Mini Sheffield! The experience is simply dreadful. I purchased a mini for £13k around 2 years ago. Within a month of purchase, I had issues with low battery but Sytner Mini Sheffield simply charged and not replaced. I took motorway trips each week to try to charge it up but to no avail. I took it to a garage to replace the battery at a cost of approx £300. I since learnt that when a stop/start battery is 42% it can't recharge and that a replacement battery was the only option. Since purchase, I had to also replace the clutch and flywheel at £1800 and 3 days after this I encountered another drivetrain error (car shakes). I took it to two BMW specialist garages for each drivetrain error (further 3-4 drivetrain errors) and after a further £500 for repairs I still don't have a solution. I had enough and took it back to Sytner Mini Sheffield as a shaking vehicle is simply too unsafe to drive. The previous BMW garage kindly printed out all the drivetrain errors and recorded all the diagnostics tests they undertook but Sytner Mini simply deleted the drivetrain errors and say they cannot replicate the error. I and two BMW garages can replicate the error on 4 occasions but not Sytner Mini. I have only driven 2500 miles in 2 years, paid approx £3000 on repairs, spent 7 days of annual leave at garages and have a vehicle that is unsafe to drive. My only option is to litigate but Sytner Mini cannot even be bothered to respond to my Letter Before Claim which they are required to do.
2 augustus 2024
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Sheffield MINI
Dear Pretty Social, Thank you for bringing this to our attention. We apologize for the negative experience you have had with Sytner MINI Sheffield. We take customer satisfaction very seriously and would like to invite you to contact our Head of Business, Nigel Marsh, at nigelmarsh@sytner.co.uk. He will personally address your concerns and work towards finding a resolution. We value your feedback and hope to have the opportunity to make things right. Kindest regards, Ali Taylor
Excellent service
6 augustus 2024
Antwoord van Sytner Group - Sytner Sheffield MINI
Thank you for taking the time to leave us a 5 star review, Ian! We are delighted to hear that you had an excellent experience at Sytner Sheffield MINI. Our team works hard to provide top-notch service to all of our customers, and we are glad to know that we met your expectations. We appreciate your support and hope to see you again in the future. Kindest regards, Ali Taylor
Efficient and friendly service
Efficient and friendly service. Looked for cars to meet requirements/beeds. Everything explained well - even linked my phone up before I left
6 augustus 2024
Antwoord van Sytner Group - Sytner Sheffield MINI
Thank you for your kind words, Sarah! We are delighted to hear that you had a positive experience at Sytner Sheffield MINI. Our team takes pride in providing efficient and friendly service to our customers. We are glad that we were able to find a car that met your needs and that everything was explained clearly. It was our pleasure to link your phone before you left. We appreciate your feedback and hope to see you again in the future. Kindest regards, Ali Taylor
Fantastic service
Great service at mini! Harry and jodie went above and beyond to make sure everything was right even after purchasing the car and owning it for a week they've checked in to make sure everything's great! Fab customer service. Highly recommend
1 augustus 2024
Antwoord van Sytner Group - Sytner Sheffield MINI
Thank you for your kind words, Mrs Holden. We are delighted to hear that you had a great experience at Sytner Sheffield MINI. Our team, especially Harry and Jodie, are dedicated to providing exceptional customer service and ensuring that our customers are satisfied even after their purchase. We appreciate your recommendation and look forward to continuing to exceed your expectations. We look forward to welcoming you back in the future. Kindest regards, Ali Taylor
Antwoord van Sytner Group - Sytner Sheffield MINI
Thank you for your glowing review, John! We are thrilled to hear that you had a great experience at Sytner Sheffield MINI. Our team takes pride in providing exceptional service and we are delighted that Holly was able to assist you in finding the perfect car. We will be sure to pass along your kind words to her. Kindest regards, Ali Taylor
Very personalised service
Very personalised service, Fergus answered all our queries quickly and effectively
31 juli 2024
Antwoord van Sytner Group - Sytner Sheffield MINI
Thank you for taking the time to leave such a positive review, Simon. We are delighted to hear that you had a personalised experience with Fergus at Sytner Sheffield MINI. Our team takes great pride in providing excellent customer service and we are glad that Fergus was able to answer all of your queries quickly and effectively. We appreciate your feedback and hope to see you again soon. Kindest regards, Ali Taylor
Antwoord van Sytner Group - Sytner Sheffield MINI
Thank you for taking the time to leave us a 5-star review, ER! We are delighted to hear that our team at Sytner Sheffield MINI provided you with helpful and informative service. Our goal is to ensure that our customers are always kept in the loop and have a positive experience with us. We look forward to welcoming you back again soon. Kindest regards, Ali Taylor
Really welcoming and professional…
Really welcoming and professional service. Impressive showroom and facilities. Nice team to deal with
Altogether, A great car buying experience
20 juli 2024
Antwoord van Sytner Group - Sytner Sheffield MINI
Thank you for your kind words, Karen! We are delighted to hear that you had a positive experience at Sytner Sheffield MINI. Our team takes great pride in providing a welcoming and professional service to all of our customers. We are glad that you enjoyed our showroom and facilities, and we hope you are enjoying your new MINI. Thank you for choosing us and we look forward to seeing you again in the future. Kindest regards, Ali Taylor
Excellent service from Paul Cannon and…
Excellent service from Paul Cannon and Jodie, I had a lot of questions as it has been a while since I had a John cooper works and they always got back to me in a very courteous and knowledgeable way, I would always buy a car from sitner brightside way Sheffield.
7 juli 2024
Antwoord van Sytner Group - Sytner Sheffield MINI
Thank you for your kind words, Roger! We are delighted to hear that you had an excellent experience with Paul Cannon and Jodie at Sytner Sheffield MINI. Our team takes pride in providing knowledgeable and courteous service to all of our customers. We are thrilled that you would choose to buy a car from us again and we look forward to assisting you in the future. Kindest regards, Ali Taylor Sytner Sheffield
First Class
As an update to my review of 22/04/24 ‘Total Disappointment’– Andy Pass the Sales Co-Ordinator responded in a positive manner to my comments. With the first class help of Harry Spender, 10 weeks later I’m the happy owner of a new Countryman Cooper S, Sport. My ‘post test drive’ experience of both Sytner and particularly Harry have been 100% positive.
28 juni 2024
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Sheffield MINI
Thank you for taking the time to update your review, Mike. We are delighted to hear that our Sales Co-Ordinator, Andy Pass, was able to address your concerns and that you are now the proud owner of a new Countryman. We are also pleased to hear that Harry Spender provided you with a first-class experience. We strive to provide our customers with the best service possible and we are glad that we were able to turn your initial disappointment into a positive experience. Thank you for choosing Sytner Sheffield MINI. Kindest regards, Ali Taylor
Quick and straightforward.
Quick and straightforward.
No waiting about and good communication.
3 juli 2024
Antwoord van Sytner Group - Sytner Sheffield MINI
Thank you for taking the time to leave us a 5-star review, Gio! We are delighted to hear that your experience at Sytner Sheffield MINI was quick and straightforward. Our team strives to provide efficient and effective service to all of our customers. We are also glad to hear that our communication was good and there was no waiting around. We appreciate your feedback and hope to see you again in the future for all of your MINI needs. Kindest regards, Ali Taylor - Sytner Sheffield MINI.
Really helpful none pushy sales staff
Really helpful none pushy sales staff. Fergus gave great advice and helped us find the right car
26 juni 2024
Antwoord van Sytner Group - Sytner Sheffield MINI
Thank you for taking the time to leave us a 5-star review, Mr Abbey. We are delighted to hear that our sales staff at Sytner Sheffield MINI were helpful and not pushy during your car buying experience. It's great to know that Fergus provided you with excellent advice and helped you find the perfect car. We appreciate your kind words and hope you enjoy your new MINI. Thank you for choosing Sytner Sheffield MINI.
Great efficient and fair service by…
Great efficient and fair service by Mathew and the Team in buying my 3rd Mini from Sytner.
22 juni 2024
Antwoord van Sytner Group - Sytner Sheffield MINI
Thank you for your kind words, Howard! We are delighted to hear that you had a great experience with our team at Sytner Sheffield MINI. We strive to provide efficient and fair service to all of our customers, and we are thrilled that we were able to help you purchase your third MINI. We appreciate your loyalty and look forward to continuing to serve you in the future. Thank you for choosing Sytner Sheffield MINI!
Mathew watkin
Mathew was brilliant throughout the purchase of my new vehicle. He was helpful, efficient and friendly. He kept me informed at all times.
13 juni 2024
Antwoord van Sytner Group - Sytner Sheffield MINI
Good Morning Andrea, thank you so much for your fabulous review. It's great to hear that you found Mathew to be very efficient, it is always our aim to give first class customer service. Thank you again for choosing Sytner Sheffield and we look forward to welcoming you back soon. Kindest regards, Ali Taylor.
Jody- great customer service!
Jody! He called me back immediately, done a quick video straight away, followed up promptly, offered great savings and support from getting me through to finance to touching base with delivery driver.
13 juni 2024
Antwoord van Sytner Group - Sytner Sheffield MINI
Thank you for taking the time to leave us such a lovely review Donna. We always do our upmost to give the best customer service and support possible, it's fabulous that Jody achieved this for you. We hope you enjoy your new car and look forward to welcoming you back in the future. Kindest regards, Ali Taylor - Sytner Sheffield
Vouching.
As ever, Sytners is a very reputable company and as I have been a customer since 2002 I can vouch for this.
31 mei 2024
Antwoord van Sytner Group - Sytner Sheffield MINI
Thank you for your kind words, David. We are delighted to hear that you have been a customer of Sytner since 2002 and that you have had a positive experience with us. We strive to provide the highest level of customer service and satisfaction, and we are pleased that you have been satisfied with our services. We look forward to continuing to provide you with the best possible service in the future. Thank you for your continued support. Kindest regards, Ali Taylor
Polite, friendly and helpful service
Everyone at the dealership very polite, friendly and helpful.
14 mei 2024
Antwoord van Sytner Group - Sytner Sheffield MINI
Thank you for your kind words, Stuart. We are delighted to hear that you had a positive experience at Sytner Sheffield MINI. Our team strives to provide the highest level of customer service and we are pleased that you felt welcomed and supported. We look forward to welcoming you back again soon. Kindest regards, Ali Taylor
Excellent service
Great service, a special thank you to Harry who provided us with excellent service before and after sale.
Thank you.
21 mei 2024
Antwoord van Sytner Group - Sytner Sheffield MINI
Thank you for your kind words, Mrs Matthews. We are delighted to hear that Harry provided you with excellent service before and after your sale. At Sytner Sheffield MINI, we strive to provide the highest level of customer service and it is wonderful to hear that we have achieved this. We hope that you are enjoying your new car and that you will continue to have a great experience with us. Thank you again for your review. Kindest regards, Ali Taylor
Sales Executive-Paul Cannon
I found the Sales Executive: Paul Cannon to be very professional, informative and nothing was to much trouble for him. I would definitely buy a car from Paul again in the future (ten out of ten)
2 mei 2024
Antwoord van Sytner Group - Sytner Sheffield MINI
Thank you for your kind words, Helen. We are delighted to hear that you had such a positive experience with Paul Cannon. We strive to provide the best customer service and it is great to hear that Paul was able to meet your expectations. We hope to see you again in the future and we look forward to helping you find your next car. Thank you for choosing Sytner Sheffield MINI. Kindest regards, Ali Taylor
Another outstanding experience
This is the second car i have bought from Sytner Mini Sheffield. The service is simply the best. From walking in to taking delivery the very next day. Everyone i dealt with were outstanding. This is an excellent well led team.
29 april 2024
Antwoord van Sytner Group - Sytner Sheffield MINI
Thank you for your kind words, Mr Horsfield. We are delighted to hear that you had such a positive experience with us. Our team at Sytner MINI Sheffield strive to provide the best service possible and we are pleased that you were able to take delivery of your car the very next day. We are proud of our well-led team and we are glad that you were able to experience this first-hand. We look forward to welcoming you back in the future.
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