I dealt with Chris Buss, and in just over a week my mini was collected all finances paid off plus some equity left in car for me. Chris was very efficient, made me understand each stage of the proces... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieLondon Road, Cow Roast, HP23 5RE Hertfordshire, GB
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Lees wat reviewers zeggen
Amazing service as always from BMW at Tring. The communication was excellent. They picked my car up and delivered it back to me
We returned to BMW looking to trade in or repair our aged 2 series but ended up buying a new car. It was the sensible obvious solution but we were coached well through the process. This was conducte... Toon meer
Bedrijf heeft geantwoord
It started out a stressful drop off as my jobs hadn't been recorded correctly and the rep was, at first, unable to give me a timeframe to return for the recall job to be completed. All in all the job... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contactgegevens
London Road, Cow Roast, HP23 5RE, Hertfordshire, Verenigd Koninkrijk
4,7
Uitstekend
290 reviews
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Excellentt service
Excellentt service. Knowledgeable helpful sales team [Gerry Lane)
Always made very welcome.
This is the
third BMW that I have purchased from the Tring branch
1 februari 2024
Antwoord van Sytner Group - Sytner Tring BMW
Thank you for your kind words about our sales team and your experience at Sytner Tring BMW. We are delighted to hear that you have purchased three BMWs from us and that you have always felt welcome. We strive to provide the best customer service and we are glad that we have been able to meet your expectations. We look forward to seeing you again soon and helping you with any future purchases.
Megan was really helpful
Megan was really helpful, always answered any questions promptly and helped me secure a great car
30 januari 2024
Antwoord van Sytner Group - Sytner Tring BMW
Thank you for your kind words, Michael. We are delighted to hear that Megan was able to help you secure a great car. At Sytner Tring BMW, we strive to provide the best customer service possible and it is great to hear that Megan was able to do just that. We hope you enjoy your new car and if you ever need any help or advice, please don't hesitate to get in touch. Thank you again for your review.
I regret to share a disappointing…
I regret to share a disappointing experience with the after-sales service at my local BMW branch. The after-sales manager displayed a lack of concern, dismissing my concerns with a nonchalant attitude, seemingly unwilling to acknowledge any mistakes. The service team, particularly the individual in the service corner, exhibited an indifferent demeanor and appeared to be attempting to overcharge without genuine assistance. When seeking information on the complaint process, I was informed there was no complaint department, contrary to ombudsman services rules, leaving me without proper channels for resolution. Despite having been a loyal customer with almost 100k worth of business, the overall decline in service quality and attitude from the staff has led me to reconsider my loyalty to this branch. The only highlight was the excellent customer service provided by the receptionist. However, the lack of commitment and consumer duty awareness from the back-end staff may result in the loss of repeated business for the branch. Consideration for alternatives, such as Group1 BMW, where I previously experienced satisfactory after-sales service, is now a compelling option. I intend to express my concerns directly to Louise and hopefully i will have some positive response from her.
25 januari 2024
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Tring BMW
We would like to invite you to contact our Head of Business, Louise Hill, louisehill@sytner.co.uk, to discuss your experience with the after-sales service at our local BMW branch. We are sorry to hear that you have had a disappointing experience and we take your feedback seriously. We are committed to providing excellent customer service and we would like to ensure that your concerns are addressed. We look forward to hearing from you and we hope to be able to resolve this issue to your satisfaction.
Always top notch!
Went back to BMW after a horrendous experience with Mercedes. Had a BMW serviced before here and they were really good then, this time was even better. Price was as booked online, service was great and probably completed too quickly as I was quite happy with the peace and quiet, having a few coffee's reading a book!
Would recommend this dealer highly. Reflects their BMW brand far better than Mercedes do. Also learnt the origins of the BMW logo too, which will make me great fun at parties.
19 januari 2024
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Tring BMW
Thank you for your kind review, Nigel. We are delighted to hear that you had a great experience with us here at Sytner Tring BMW. We strive to provide the best service possible and are glad that you were happy with the price and the speed of the service. We are also glad that you enjoyed the peace and quiet and had a chance to read a book while you waited. We are glad that you would recommend us. It's great to hear that you also learnt the origins of the BMW logo too - that will certainly make you the life of the party! Thank you again for your review.
Always a great experience at Tring
Gerry Lane at Sytner Tring was great. He had a thorough knowledge of BMWs and helped me choose the options which suited me.
Even at handover, Gerry took his time to set everything up and ran through the key aspects of the car which I’m delighted with.
This is the 5th new BMW I’ve picked up from Tring and it’s my go to place for purchasing and maintaining my cars. 👍
19 januari 2024
Antwoord van Sytner Group - Sytner Tring BMW
Thank you for your kind words, A Hughes. We are delighted to hear that Gerry Lane was able to provide you with the knowledge and assistance you needed to make the right choice for you. We are also pleased to hear that you are happy with the car and that you have been returning to Sytner Tring for your BMW purchases and maintenance. We strive to provide the best customer service and we are glad that we have been able to meet your expectations. We look forward to seeing you again soon.
Fantastic dealer
Fantastic dealer, Ahsan and Guvinder excellent to deal with, both professional and very attentive. Test drive accommodated easily for me on a Sunday and vehicle purchased and collected within a week. Thank you.
18 januari 2024
Antwoord van Sytner Group - Sytner Tring BMW
Thank you for your kind words, Christopher. We are delighted to hear that you had a great experience with Ahsan and Guvinder. We strive to provide the best customer service and it's great to hear that we achieved this for you. We are glad that we were able to accommodate your test drive on a Sunday and that you were able to purchase and collect your vehicle within a week. We hope you enjoy your new car and thank you for choosing Sytner Tring BMW.
Buying our Mini was made an easy and…
Buying our Mini was made an easy and pleasant experience with the help of James. Uninterrupted time exploring the Mini, to test drives, purchase, video updates, to final collection and did we say the very good coffee 😀
12 januari 2024
Antwoord van Sytner Group - Sytner Tring BMW
Thank you for your kind words, Gordon. We are delighted to hear that James was able to make your experience of buying a MINI from Sytner Tring BMW an easy and pleasant one. We are also pleased to hear that you enjoyed the test drives and the video updates, as well as the coffee! We strive to provide the best customer service possible and it is great to hear that we have achieved this. We look forward to seeing you again soon.
A great welcome by name on arrival at…
A great welcome by name on arrival at Sytner Tring. My BMW just needed its annual MOT and communication pre, during and post the MOT was excellent.
9 januari 2024
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Tring BMW
Thank you for your kind words, Richard. We are delighted to hear that you had a great experience with us at Sytner Tring. We strive to provide the best customer service and it is wonderful to hear that we have achieved this. We understand how important it is to keep your BMW in top condition and we are glad that we could help you with the MOT. We look forward to seeing you again soon.
Mark - very helpful under difficult circumstances
Mark was very helpful under difficult circumstances when the whole area lost internet during a sale. All turned out fine and very pleased with the car !!
20 december 2023
Antwoord van Sytner Group - Sytner Tring BMW
Thank you for your kind words, Neville. We are delighted to hear that you are pleased with your car. We understand that it can be difficult to purchase a car without internet access, so we are glad that Mark was able to help you out in this situation. We strive to provide the best customer service possible and we are glad that we were able to meet your expectations. Thank you for choosing Sytner Tring BMW.
Antwoord van Sytner Group - Sytner Tring BMW
Thank you for your kind words about Matt. We are delighted to hear that he worked tirelessly for you. At Sytner Tring BMW, we strive to provide the best customer service possible and it is great to hear that Matt was able to do this for you. We are committed to ensuring that all of our customers have a positive experience when they visit us and we are glad that Matt was able to make this happen for you. We hope to see you again soon and thank you for your review.
Very disappointed with the customer care.
Very disappointed with the customer care on Tuesday 14th October.
Had my car serviced but the service advisor Sam wouldn’t let me have my car back because I couldn’t pay by card. I offered to pay by cash and even leave the cash till I organised someone to pay the bill for me.
After 12 years of having my BMWs serviced there I expected a bit more customer care.
Even tho I informed sam I needed my car for an important heart appointment at harefield hospital he still wouldn’t let me have my car back.
It was only after speaking to management that I was allowed to take my car.
Bmw know my name and address and telephone number from previous years of servicing but still insisted on keeping my car till I found someone to pay the servicing bill
14 november 2023
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Tring BMW
We are sorry to hear about your experience at Sytner Tring BMW. We understand how important it is to provide excellent customer care and we take all feedback seriously. We would like to invite you to contact our Head of Business, Louise Hill, louisehill@sytner.co.uk, to discuss your experience further. We take customer satisfaction very seriously and we would like to ensure that you receive the best possible service. Thank you for bringing this to our attention.
Super Helpful!
We had a recall on our mini. Mini were amazing! really helpful! Lloyd Williams was fantastic in explaining the car we were given whilst our mini is having the work done!
Great communication with the video they send and also communication over the phone with updates!
13 november 2023
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Tring BMW
Thank you for your 5 star review, Emily! We are delighted to hear that you had a great experience with our MINI recall service. We are so pleased that Lloyd Williams was able to provide you with the information you needed and that you were kept up to date with the progress of the work. We strive to provide the best customer service possible and it's great to hear that we have achieved this. We hope you enjoy your MINI for many years to come. Thank you for choosing Sytner Tring BMW.
I dealt with Rory who was very friendly…
I dealt with Rory who was very friendly and professional from the very beginning. I have used Tring BMW in the past so was comfortable to deal with them again. All the people I dealt with were very nice and worked hard to make the deal work for me. At no point was I pressured into anything and felt I received an honest service all the way through. I am very happy with my car and look forward to driving my new BMW.
11 november 2023
Antwoord van Sytner Group - Sytner Tring BMW
Thank you for your kind words, Dan. We are delighted to hear that you had a positive experience with us at Sytner Tring BMW. We strive to provide an honest and professional service to all our customers and are pleased that you felt comfortable dealing with us again. We are glad that you are happy with your car and we look forward to seeing you again in the future.
Worth the wait.
The X3 was ordered end of July from Jamie and delivery promised end of October beginning of November. It arrived spot on time thank you.
I have bought a number of BMW's from Jamie over some decades and various firms he has been with and always been impressed with his honesty and fairness.
jamie has (rightly) been promoted and handed the job to Gerry to do the mundane task following up progress reports and maintaining contact. He did his job well because he is a seasoned salesmen.
All good really......... Thank you Team Tring
10 november 2023
Antwoord van Sytner Group - Sytner Tring BMW
Thank you for your kind words, Barrie. We are delighted to hear that you have been a loyal customer of Jamie's for many years and that Gerry was able to provide the same level of service. We are also pleased that your X3 arrived on time and that you are happy with the service you received. We strive to provide the best customer experience and it is great to hear that we have achieved this. Thank you for your continued support and we look forward to seeing you again soon.
No pressure sales
No pressure sales - good test drive facility. Great attention to detail at point of sale.
18 oktober 2023
Antwoord van Sytner Group - Sytner Tring BMW
Thank you for your 5 star review, Mr Sibley. We are delighted to hear that you had a great experience with us at Sytner Tring BMW. We strive to provide our customers with a no pressure sales environment and a great test drive facility. We also take great pride in providing our customers with the highest level of attention to detail at the point of sale. We are glad that you were satisfied with the service you received and we look forward to seeing you again soon.
Sytner Tring response is disingenuous…
Sytner Tring response is disingenuous they declined a credit card payment and were in the process of arranging payment, they simply failed to honour their commitment and now are trying to obfuscate.
14 oktober 2023
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Tring BMW
Thank you for your review, Brian. We are sorry to hear that you had a negative experience with Sytner Tring BMW. We are committed to providing excellent customer service and would like to resolve this issue as soon as possible. Thank you for bringing this to our attention.
Hiccup sorted
We've had the car now since June. After an initial misunderstanding caused by Gerry being away when we collected the car we are now very happy with the service and attention from Gerry. Many thanks for his patience and understanding.
13 oktober 2023
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Tring BMW
Thank you for your kind words about Gerry and the service you have received from Sytner Tring BMW. We are delighted to hear that you are now very happy with the service and attention you have received. We strive to ensure that all of our customers have the best possible experience when dealing with us and it is great to hear that Gerry was able to resolve the initial misunderstanding. We appreciate your patience and understanding and thank you for your 5 star review.
Used this dealership for 22 years…
Been using this dealership for 22 years and always had excellent experience both with Sales and Service teams. My most recent visit and purchase didn’t disappoint either. Would recommend
7 oktober 2023
Antwoord van Sytner Group - Sytner Tring BMW
Thank you for your kind words, Kevin! We are delighted to hear that you have been using our dealership for 22 years and that your most recent visit and purchase was a positive one. We strive to provide excellent customer service and it is great to hear that we have achieved this. We hope to continue to provide you with the same level of service in the future. Thank you for your recommendation.
Customer review…
Staff at all levels apply the principals of good customer service.
Responsiveness, clarity and a concern for excellence are evident in the customer experience.
Visiting Sytner is a step up from other similar services.
My loyalty as a customer has been earned.
6 oktober 2023
Antwoord van Sytner Group - Sytner Tring BMW
Thank you for your kind words, Paul. We are delighted to hear that you have had such a positive experience with us here at Sytner Tring BMW. We strive to ensure that our customers receive the highest level of service and it is great to hear that this has been reflected in your experience. We value your loyalty and look forward to continuing to provide you with the excellent service you have come to expect. Thank you for your review.
Perfect experience
Perfect experience, customer service was excellent. The car is beautiful, show room was clean and everything ran smoothly and efficiently.
5 oktober 2023
Antwoord van Sytner Group - Sytner Tring BMW
Thank you for your kind words, Milly. We are delighted to hear that you had a perfect experience with us at Sytner Tring BMW. Our team strives to provide the best customer service and we are pleased that you found it to be excellent. We are also glad that you were impressed with the car and the showroom. We take pride in ensuring that everything runs smoothly and efficiently and we are glad that you noticed this. Thank you for your review and we look forward to seeing you again soon.
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