I dealt with Chris Buss, and in just over a week my mini was collected all finances paid off plus some equity left in car for me. Chris was very efficient, made me understand each stage of the proces... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieLondon Road, Cow Roast, HP23 5RE Hertfordshire, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
We returned to BMW looking to trade in or repair our aged 2 series but ended up buying a new car. It was the sensible obvious solution but we were coached well through the process. This was conducte... Toon meer
Bedrijf heeft geantwoord
Out of all of the dealerships I've used over the years, BMW Tring has made it to the top. George (Product Genius) has been nothing short of excellent, from his friendly professional manner to his cons... Toon meer
Bedrijf heeft geantwoord
Just taken delivery of our new 1 series. Cant praise sytner tring enough for their professional and swift turn around. From order to delivery in 1 week. Special mention to megan and steve, our sales... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contactgegevens
London Road, Cow Roast, HP23 5RE, Hertfordshire, Verenigd Koninkrijk
4,7
Uitstekend
289 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent garage performance
The full explanation about the car, courtesy of everyone who I got to meet on the day, and the courtesy calls and emails regarding how the car was performing and what I thought of the car
14 augustus 2024
Antwoord van Sytner Group - Sytner Tring BMW
Thank you for your positive review, Ivan! We are delighted to hear that you had a great experience at Sytner Tring BMW. Our team takes pride in providing exceptional customer service and ensuring that our customers are fully informed about their car. We appreciate your kind words about our courtesy calls and emails, as we strive to keep our customers satisfied with their purchase. Thank you for choosing Sytner Tring BMW, and we look forward to serving you again in the future.
Antwoord van Sytner Group - Sytner Tring BMW
Thank you for your positive review, David! We are delighted to hear that Jerry provided you with great service at Sytner Tring BMW. Our team strives to deliver exceptional customer experiences, and we are glad that Jerry was able to meet your expectations. We will be sure to pass along your kind words to him. Thank you for choosing Sytner Tring BMW and we hope to see you again in the future.
Great experience .
A week ago today I purchased an X5 from BMW Tring .
From the moment I entered the showroom everyone I talked too were so helpful and very welcoming..
The Salesperson who took care of me Jason Tack who is very professional in his work .. he explain all the options available and when I did agree to buying the car he then set the car up for me and explained the car to me in great detail ..
I have purchased many cars from different dealerships and brands and by far this was the best and smoothest experience I have had in many years ..
When I am next in the market for a car definitely this group and if it’s a BMW it’s tring for me .
5 augustus 2024
Antwoord van Sytner Group - Sytner Tring BMW
Thank you for your glowing review, Sam! We are delighted to hear that you had such a positive experience at Sytner Tring BMW. Our team takes great pride in providing exceptional service to our customers, and we are thrilled that Jason Tack was able to assist you in finding the perfect X5. We look forward to welcoming you back in the future and helping you with any of your BMW needs. Thank you for choosing Sytner Tring BMW.
Antwoord van Sytner Group - Sytner Tring BMW
Thank you for taking the time to leave us a 5-star review, Lewis! We are delighted to hear that you had a positive experience at Sytner Tring BMW. Our team takes great pride in providing excellent customer service and we are glad that it was reflected in your visit. We appreciate your kind words and look forward to welcoming you back in the future. Thank you for choosing Sytner Tring BMW.
The team at Sytner Tring BMW in…
The team at Sytner Tring BMW in particular Steve Gonzalez and Jason Tack really went out of their way to provide a top service which culminated in a wonderful purchase that I'm very happy with. Thanks guys!
26 juli 2024
Antwoord van Sytner Group - Sytner Tring BMW
Thank you for your kind words, Dani! We are thrilled to hear that Steve Gonzalez and Jason Tack provided you with exceptional service at Sytner Tring BMW. Our team takes great pride in ensuring our customers have a wonderful purchasing experience, and we are delighted that you are happy with your purchase. We appreciate your support and look forward to continuing to provide you with top-notch service in the future. Thank you for choosing Sytner Tring BMW!
Exceptional customer experience
Great brand, great cars, great deals, great customer experience - what's not to like!
25 juli 2024
Antwoord van Sytner Group - Sytner Tring BMW
Thank you for your kind words, Julie! We are thrilled to hear that you had a great experience with us at Sytner Tring BMW. Our team takes great pride in providing exceptional customer service and we are glad that it did not go unnoticed. We are also happy to know that you appreciate our brand and the quality of our cars. Thank you for choosing us and we hope to see you again soon!
BMW 4 Series Successful Purchase
Sales consultant, Matt Haynes, professional, helpful and attentive throughout the entire sales process.
16 juli 2024
Antwoord van Sytner Group - Sytner Tring BMW
Thank you for taking the time to leave such a positive review for Sytner Tring BMW. We are delighted to hear that our sales consultant, Matt Haynes, provided you with a professional, helpful and attentive service throughout your sales process. We pride ourselves on delivering exceptional customer service and it is great to know that Matt exceeded your expectations. We will be sure to pass on your kind words to him. Thank you for choosing Sytner Tring BMW.
Great service by Tring and Mr Tack
BMW Tring has been brilliant throughout the whole process, from sourcing a demo car and giving me an extended test drive, through to delivery six months later. A big thanks to the whole team there.
In particular, Jason Tack (the salesman) has been, as usual, amazing. Tring is very lucky to have him.
31 mei 2024
Antwoord van Sytner Group - Sytner Tring BMW
Thank you for taking the time to leave such a glowing review, Mr Brown. We are delighted to hear that your experience with BMW Tring was nothing short of brilliant. Our team takes great pride in providing exceptional service and we are thrilled that Jason Tack stood out to you. We will be sure to pass on your kind words to him. Thank you for choosing Sytner Tring BMW and we look forward to continuing to exceed your expectations in the future.
Excellent customer service from Gerry…
Excellent customer service from Gerry Lane and all at Sytner Tring.
Continuous update on manufacture and Delivery of my new BMW.
First class ex-delivery guidance on car functions.
6 juli 2024
Antwoord van Sytner Group - Sytner Tring BMW
Thank you for your glowing review, Terry! We are delighted to hear that you had an excellent experience with Gerry Lane and the team at Sytner Tring. Our top priority is always to provide exceptional customer service, and we are thrilled that we were able to keep you updated throughout the process of purchasing your new BMW. We hope you are enjoying your new car and that our ex-delivery guidance has been helpful in getting you acquainted with its functions. Thank you for choosing Sytner Tring BMW.
Fantastic purchase of a new BMW
I recently purchased a new BMW from Sytner in Tring. This was one of the most straightforward and efficient car purchases I have made. The customer service was fantastic. Specific highlights - car ready to test drive when I needed it to be, rapidly getting to a cost to change - usually this takes over an hour, in Tring it just took 20mins, car delivered to my home, my personal number plates were provided pre drilled (1st time this has happened in over 30yrs of car buying!), new car provided to me within 3 days of my initial enquiry. Overall an excellent experience.
27 juni 2024
Antwoord van Sytner Group - Sytner Tring BMW
I am delighted to hear about your positive experience at Sytner Tring BMW. It is always our goal to provide efficient and exceptional customer service, and I am glad that we were able to meet your expectations. We take pride in making the car buying process as smooth and hassle-free as possible, and I am pleased to hear that we were able to do so for you. Thank you for choosing Sytner Tring BMW and we look forward to serving you again in the future.
very polite very good service talked me…
very polite very good service talked me through everything kept me up to date on my new car delivery everything was done in a professional way, there salesman Gerry lane was outstanding I am a very happy customer
5 juli 2024
Antwoord van Sytner Group - Sytner Tring BMW
I am delighted to hear that you had a positive experience at Sytner Tring BMW. It is great to know that our team provided you with excellent service and kept you informed throughout the process. We take pride in our professionalism and it is wonderful to hear that Gerry Lane stood out as an outstanding salesman. Thank you for choosing us and we look forward to serving you again in the future.
Staff friendly and knowledgeable
Staff friendly and knowledgeable - nothing was too much
So far love the car
3 juli 2024
Antwoord van Sytner Group - Sytner Tring BMW
Thank you for taking the time to leave us a 5 star review, Stephen! We are delighted to hear that our staff at Sytner Tring BMW were able to provide you with a friendly and knowledgeable experience. We pride ourselves on going above and beyond for our customers, and we are thrilled that you are loving your new car. Thank you for choosing us and we look forward to continuing to provide you with exceptional service in the future.
Disappointing sales practise !
Saw a used late X1 in mid May and placed a deposit on the car. I was told that the car had a BMW brake safety recall outstanding, and this should be complete by the end of May to enable the car to be delivered.
The end of May came and went, with Sytner saying the parts had not arrived.
After another two weeks , and being told that the parts had been dispatched, I asked for a firm date the car could actually be delivered.
I was finally told they still could not tell me.
After five weeks I lost patience , being told various different stories with nothing actually happening. I asked for my deposit to be returned so I could purchase a car from elsewhere.
What I don’t understand is how Sytner can advertise and take a deposit on a car that they have no idea when they can deliver !
Having spoken to another BMW dealer the problem with the brake defect is not just limited to the X1, it affects a number of late BMW cars. The other BMW dealer informed me the issue is well known ,and BMW still don’t know when the parts will be available to rectify the safety defect.
To add insult to injury, I had to keep chasing Sytner to refund my deposit.
Needless to say I won’t be buying a car from Sytner Tring anytime soon !
2 juli 2024
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Tring BMW
Dear Peter W, Thank you for bringing this to our attention. We apologise for the inconvenience and frustration you experienced with the delay in the delivery of your car and the refund of your deposit. We take customer satisfaction very seriously and we would like to invite you to contact our Head of Business, Louise Hill, at louisehill@sytner.co.uk. She will personally address your concerns and ensure that this issue is resolved to your satisfaction. We value your feedback and hope to have the opportunity to regain your trust in Sytner Tring BMW. Best regards, The Sytner Tring Team
Thank you for great service my M3
Thank you for great service my M3. Massive thank you to Sam Gray who care about me.
21 juni 2024
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Tring BMW
Thank you for taking the time to leave such a positive review, Slawomir. We are delighted to hear that you had a great experience with our team at Sytner Tring BMW. We will be sure to pass on your kind words to Sam Gray, who clearly went above and beyond to ensure your satisfaction. Thank you for choosing us for your M3 and we look forward to welcoming you back in the future. Best regards, The Sytner Tring BMW team.
Great Service
Just wanted to thank you for the great service Ryan provided for refurbishment of my wheels, they look superb. You may have also started to restore my faith in the brand.
Thanks again Ryan and I’m sure I will be in touch for an introduction to your sales team in the near future.
10 juni 2024
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Tring BMW
Dear CD, Thank you for taking the time to leave us a 5-star review for Sytner Tring BMW. We are delighted to hear that Ryan provided you with excellent service for the refurbishment of your wheels and that it has restored your faith in our brand. We will be sure to pass on your kind words to Ryan and we look forward to welcoming you back in the future for an introduction to our sales team. Best regards, The Sytner Tring BMW team
Best BMW repairs
I needed t get my rear bumper repaired, so I called BMW Sytner Tring and booked my car for repairs and it was the best I did they made the car look like brand new, Ryan from repair body shop couldn't of been nicer and answers any and all question I had and gave me good fair price. If I every need any work done on my car I will 100% go to BMW Sytner Tring/
12 juni 2024
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Tring BMW
Thank you for sharing your positive experience with Sytner Tring BMW, George. We are delighted to hear that you were satisfied with the repair work done on your car and that Ryan from the repair body shop provided excellent customer service. We strive to provide our customers with the best possible experience and we are glad to know that we have met your expectations. We look forward to serving you again in the future. Thank you for choosing Sytner Tring BMW.
Brilliant help
I would like to thank Gerry Lane for his fantastic help and advice. It was a pleasure to work with him.
23 mei 2024
Antwoord van Sytner Group - Sytner Tring BMW
Thank you for your kind words, John. We are delighted to hear that Gerry was able to provide you with the help and advice you needed. At Sytner Tring BMW, we strive to provide our customers with the best possible service and it is great to hear that Gerry was able to do just that. We are committed to ensuring that all of our customers have a positive experience when they visit us and we are glad that you were able to benefit from Gerry's expertise. We look forward to seeing you again soon.
Damaged car during first oil change
I bought a 218i Gran Coupe new from here less than 12 months ago. Took it in for its first oil change. After collecting it and whilst driving it home, within 5 miles, it emptied of oil, the warning light to stop immediately came on and the engine began rattling loudly.
The dealership are refusing to go any further than simply replacing the oil filter housing which they damaged during the oil change, despite further damage to the engine obviously occurring with the loud engine rattling and drastic loss of oil.
Considering the reply below from Sytner, there was no satisfactory resolution. So legal advice is now being explored.
9 mei 2024
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Tring BMW
We are sorry to hear about your experience with Sytner Tring BMW. We take customer satisfaction very seriously and we know our Aftersales Manager, Elayne Flitney is liaising directly with BMW and yourself to find a speedy and amicable resolution. Thank you for your feedback.
Excellent Service - Happy Purchaser
Just picked up my new car today. Only right to mention the excellent service I received from BMW Tring and in particular Guvinder Singh. From start to finish, he sourced the car I wanted and then made the transaction incredibly seamless. No matter what the challenge or question, he was patient, addressing all concerns I had. Every question was answered and importantly, was answered very quickly which was great and gave so much confidence.
You don't often get great service these days, so when you do, only right to commend it. Well Done BMW Tring and Guvinder.
From a happy customer who has high expectations
24 april 2024
Review zonder uitnodiging
Antwoord van Sytner Group - Sytner Tring BMW
Thank you so much for your kind words, Sanjay! We are delighted to hear that you had such a positive experience with us here at Sytner Tring BMW. We strive to provide the best customer service possible and it's great to hear that Guvinder was able to meet your expectations. We hope you enjoy your new car and we look forward to seeing you again soon.
Antwoord van Sytner Group - Sytner Tring BMW
Thank you for your kind review, Mr John. We are delighted to hear that you had a positive experience with us at Sytner Tring BMW. We strive to provide prompt service and knowledgeable staff who are courteous and not overly pressured. We are glad that we were able to meet your expectations and we hope to see you again soon. Thank you for choosing Sytner Tring BMW.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.