TAAG - Linhas Aéreas de Angola Reviews 

PIOR COMPANHIA AÉREA!
Uma companhia aérea com um sistema falho e um atendimento ineficiente e nada prático, que prejudica os passageiros e gera transtorno por erros da própria companhia.

Desde que comprei a passagem, em julho, não consigo gerir a minha reserva na aplicação nem no site:

1. O meu telemóvel é português (+351), mas o sistema mostra-o com o indicativo do Paquistão (+92), mesmo com o prefixo correto indicado.
2. Ao tentar corrigir os dados, a aplicação devolve "Lamentamos, ocorreu um problema" e não grava a alteração.
3. Ao tentar fazer o check-in, na aplicação e no site, aparece "Check-in fechado em 30 de outubro", embora hoje seja dia 29.

Contactei o apoio ao cliente por WhatsApp. O próprio apoio confirmou que também tentou fazer o meu check-in e que o website apresenta a mesma informação, reconhecendo que não é possível concluí-lo pelo sistema. Ainda assim, mandaram-me fazer o check-in presencialmente no aeroporto, que abre 4 horas antes da partida e encerra 90 minutos antes do embarque, "com a devida antecedência". Nenhuma solução prática, apenas repetição da mesma resposta.

Isto ignora o impacto real da falha. Se o sistema não permite o check-in online, todos os passageiros do voo terão de o fazer presencialmente: filas longas e balcões congestionados. Para não correr o risco de perder o voo das 08:25, terei de chegar ao aeroporto de Lisboa por volta das 04:25. Como não moro em Lisboa, isso implica uma deslocação de madrugada, com bagagem, e horas de espera no aeroporto. Tudo por uma falha exclusivamente deles.

O passageiro cumpre a sua parte: a viagem está paga, respeito os limites de bagagem e os horários de apresentação. A companhia não cumpre a dela, e quem paga o preço é sempre o passageiro.

I’m extremely disappointed and frustrated with the service provided by TAAG Airlines.

Upon arriving at Luanda Airport from Johannesburg, we were left waiting an unreasonable amount of time for our luggage, only to discover that almost half of the passengers’ baggage had been left behind in Johannesburg!

What makes this situation even more unacceptable is the complete lack of communication from the airline. No announcements, no explanations, and no updates were provided. Passengers were left standing around, confused and frustrated, until we took it upon ourselves to enquire about our missing luggage.

To make matters worse, we were simply told to return to the airport the following morning at 9:00 AM to collect our luggage, with no guarantee that it would even arrive.

I have a connecting flight scheduled for 9:00 AM the following morning! How exactly am I expected to collect my luggage and board my next flight at the same time? What arrangements has TAAG made for passengers in this situation? Absolutely no practical solution has been offered.

This is not just an inconvenience. It is a serious disruption to passengers’ travel plans, particularly those with onward connections and commitments.

TAAG Airlines, this level of service is absolutely pathetic and unacceptable. Passengers pay for a service and deserve proper communication, accountability, and assistance when things go wrong.

I expect TAAG to take responsibility, urgently locate my luggage, and arrange for it to reach my final destination without further inconvenience or expense to me.

Very poor customer service, extremely disappointing baggage handling, and a complete lack of professionalism

Clairement la pire expérience de ma vie avec une compagnie aérienne (et pourtant j'en ai pris des avions).
Compagnie mediocre, manque de professionnalisme et personnels incompétents.
N'hésitez pas à payez plus cher pour ne pas passer par TAAG !!

Avec ma compagne nous sommes passés par TAAG pour la 1ère, et la dernière fois, lors d'un voyage en Namibie.
L'aller s'est miraculeusement bien passé pour nous (ce qui n'a pas été le cas d'autres personnes rencontrées lors du retour, qui dès l'aller ont eu des annulations de vols et ont perdu 2j de voyage, super début de vacances.. ).

Pour notre part c'est au retour que la magie à eu lieu.
A cause d'un problème technique (apparemment les pneus), notre vol à été annulé après 6h d'attente et aucune information donnée. Nous avons ensuite été dirigé vers un hôtel comme un troupeau de bétail dans la cohue la plus totale.

Nous étions censé prendre le même vol le lendemain sauf que ces génies n'avait pas pris en compte le transit en Angola que nous avions pour rejoindre ensuite Lisbonne (la destination finale).
Ils ont donc fait embarquer la moitié de l'avion (qui s'arrêtait en Angola) sans même sembler comprendre que c'était l'escale qui posé problème et bloquait l'enregistrement des autres.
Ils ont même réussi à faire rater le vol d'autres passagers TAAG, pas concerné par cette situation, en se mélangeant entre les vols et en donnant de fausses informations, du haut niveau d'incompétence peut être même du talent.

7h plus tard et après avoir été baladé d'un comptoir à un autre dans le flou artistique le plus total, on nous bafouille qu'ils tentent de nous mettre sur le prochain vol 3j plus tard sans nous demander notre avis...

Sans comprendre ni pourquoi ni comment, les 2 charmantes demoiselles du guichet qui semblaient avoir atterri sur terre le matin même, et qui étaient au passage plus préoccupées à se mettre du gloss ou a compter les mouches on finis par pouvoir nous prendre de nouveaux billets via d'autres compagnies plus fiables que la leur (solution logique que tout le monde avait proposé des le début et qu'on nous avait dit impossible)...

Bref aucune prise d'initiative, aucune réflexion, aucune communication...difficile d'être plus médiocre que ça.

Résultat des courses:
Nous sommes repartis chanceux 2j plus tard (avec plus de 24h de périple à effectuer), d'autres moins chanceux ont du prendre à leur frais des billets en urgences à des prix exorbitants (bonne chance pour le refund) et d'autres sont retournés à à l'hôtel à leur frais pour passer les 3 prochains jours en espérant prendre le prochain vol annoncé (n'ayant même pas été mis au courant que des billets via un autre itinéraire nous avaient été proposé).

I would strongly advise potential customers to exercise caution when booking with this airline.

In September, I booked return flights for three passengers from Maputo, Mozambique, to Lisbon. Without adequate support or assistance, the airline changed the departure airport from Maputo to Johannesburg, South Africa. This required passengers to arrange and pay for travel to a completely different country, several hundred kilometers away from the original departure point.

After contacting the airline numerous times, we were eventually informed that we were eligible for either a cash refund or a travel voucher. We chose the cash refund option. However, despite this agreement, the refund was never processed.

Over an extended period, I repeatedly followed up with the airline and lodged formal complaints, yet no refund was ever received. As a result, we lost the value of three return tickets.

I also filed a complaint with the relevant civil aviation authority in Mozambique, but unfortunately no effective resolution was reached. Pursuing legal action was not financially practical due to the costs and jurisdictional challenges involved.

Based on my experience, the airline failed to honor its refund commitment and left us without a reasonable solution. I cannot recommend this airline and would encourage travelers to carefully consider the risks before booking.

Our family’s experience with TAAG on the Johannesburg–Lisbon return itinerary in September 2026 has been deeply disappointing
My 72-year-old brother and his wife experienced an overnight delay on the 12th of September when they were informed that flight DT578 had been delayed to the next morning. An e-mail to TAAG’s customer care department to explain their difficulties in getting to the airport the next day, went unanswered. They had to find a hotel at ORTIA to stay for the night at great expense and inconvenience to them.
Unfortunately, their return (Lisbon to Johannesburg) was again marred by an overnight delay of the flight from Luanda to Johannesburg on Thursday the 24th of September. Flight DT577 scheduled to depart at 10:30 was delayed to 13:30. When it didn’t take off at 13:30 it was announced that would be delayed until 17:00. Passengers who had been at the airport from 06:00 had to complain before they were given anything to eat. At 17:00 it was evident that there was no plane available for the flight. It was then announced that passengers would be accommodated at a lodge 45 minutes away from the airport for the night. The flight departed the next day (Friday 25/9) around 10:00.
Based on our family’s experience, I would urge anyone considering TAAG, especially for an elderly relative, to weigh the risk of disruption and the support available if a connection goes wrong. We would not use TAAG again and will certainly not recommend them to anyone. In short: STAY AWAY FROM TAAG!
I will update this review with their actual arrival time and any response from TAAG, which, considering their lack of response to a previous e-mail, is unlikely.

A terrible company that I woudn't recommand to anyone. The first thing was the luggage that didn't make the transfer from LIS-LUA-WDK. TAAG didn't propose any way to recover or luggage, we had to do it by ourselves and pay someone not from TAAG to bring our luggage to our hotel. From here, no answer from TAAG on this situation and no possibility to communicante with someone.

There also have been delays that were annouced 3 days before the flight when all the hotels were booked which is unacceptable.

Furthermore their planes are old, doors of the toilets not working so you had to hope for no one trying to open the door. Screens and electric al outlets not working. The attendents lighting on the lights in the middle of night during the flight which woke up everyone in board even people that didn't want to eat.

Please, don't take this company, the savings on the prince are not enough to compensate the headaches and the terrible trip.

HONTEUX ! Au vol allé, vol deplace de +24h me retrouvant a annuler les activites et logements prevus sans possibilite de remboursement. L’avion etait equipé de tablettes totalement inutilisable, aucun courant ni passait donc meme le chargement d appareils electroniques etait impossible (pour un vol de plus de 8h !). A l’arrivee apres une escale de 2h, une de mes valises a été perdus, aucune assitance de la compagnie n’a ete apportée. Au bout de 3j j’ai enfin eu la confirmation que ma valise venait d’arrive mais l’acheminement de ma valise qu’ILS ONT perdus est a mes frais alors que je suis desormais a 400km de l’aeroport !
Toujours aucune aide du service client contacté il y a maintenant 15 jours.
Me voila au vol retour et alors que j’ai une escale prevue de 9h, impossible d’acceder a leur lounge car il faut avoir pris un billet en premiere/buisness class pour y avoir acces. C’est juste innadmissible, un service client totalement déplorable au meme titre que leurs installations. A FUIR !

Esta companhia é daquelas que quan do aparecer a frente simplesmente IGNORAR. Nunca vi tanta falta de responsabilidade como tive com esta companhia É A PIOR COMPANHIA QUE EXISTE. Tive o meu voo cancelado por 2 vezes por esta companhia sem reposição nem uma alterantiva pois tinha que viajar para os meus compromissos. Fiz o pedido de reembolso do bilehte e das despesas adicionais e até então não tive nenhuma resposta. São irresposnáveis. Tive que comprar um bilhete de eemrgência e viajar mais de 25h para chegar ao meu destino final. Vão é ter um processo nas costas pois o merecem.

ior experiência que já tive com uma companhia aérea.

A minha bagagem desapareceu durante 5 dias e fiquei apenas com a roupa que tinha vestida. Durante esse período fui obrigada a comprar roupa, produtos de higiene e outros artigos essenciais.

Após apresentar todas as faturas, a TAAG recusou parte do reembolso alegando que alguns dos bens adquiridos não eram de primeira necessidade, sem explicar concretamente quais. Como solução, ofereceu apenas um voucher de cerca de 100 USD para voltar a viajar com a própria companhia.

É difícil compreender como uma companhia aérea considera não essenciais artigos básicos quando um passageiro permanece cinco dias sem bagagem.

O tratamento dado ao cliente foi tão dececionante como o próprio problema da bagagem. Não voltarei a viajar com a TAAG e não a recomendaria a familiares ou amigos.

Em 30 /11 tive um grande problema junto a empresa
Foram realizadas 5 tentativas de compra de um uma passagem aérea para Pierre Pereira. Sendo que nenhuma gerou finalização nem bilhete eletrônico.
Mas em seguida foi realizado as 5 cobranças imediatas . Inacreditável . E foram mais de 3 meses de luta para parcialmente solucionar o problema. Como 3 cobranças foram feitas com o cartão Klarna, este solucionou realizando estorno. Pouco tempo depois, com muito custo, a TAAG reconheceu o erro e gerou um bilhete eletrônico para Pierre Pereira Cerdeira devidamente. Mas deu o caso como encerrado falta devolver 1 pagamento. Pois foram 5 para 1 bilhete eletrônico. 3 devolvidos pela Klarna, 1 efetivado devidamente referente ao bilhete eletrônico emitido e a 4° cobrança em débito automático não foi devolvida até hoje. Já se passaram mais de 6 meses. A viagem foi realizada e a empresa ainda em posse de um dinheiro o qual não o pertence. E todos contatos tenho registrados. Toda documentação. Número de processo, e-mails e continuam pedindo que eu aguarde
Tive um problema junto ao banco pois foi retirado da minha conta um valor que não estava no meu orçamento e fiquei sem poder cumprir com meus deveres de pagamento em débito automático. Assim tive que pagar multas em algumas contas.
Me foi gerado um transtorno como cliente de algumas empresas desnecessário, com inadimplência.
A TAAG está agindo com imensa desrespeito junto ao cliente desde o início do mal ocorrido. Esquecendo que o mal feito é de responsabilidade da empresa
Ressalto também que na data em questão da compra das passagens a viagem era em família Compramos para toda família. Sendo que problema somente tivemos na compra da minha passagem . As outras duas para minha esposa e filha, foram compradas, pagas e emitidas perfeitamente como deveria ser.
E ainda gerou um desgaste emocional enorme na família, pois o bilhete eletrônico dele demorou mais de 3 meses para ser emetido. Assim passamos 3 meses sem saber se a tão sonhada férias em família por 3 anos haveria de acontecer.
Lamentável

Todo muy bien, vuelo desde San Pablo a Luanda con destino final Ciudad del Cabo. Dos vuelos todo 10.
Precio calidad insuperable.
Atención
Servicios
Cena, desayuno, etc. Excelente
Limpieza.
Muy Buena Aerolinea.

Meu é sogro doente crónico, passageiro com mobilidade reduzida, que precisou ser transportado de ambulância do hospital até ao avião, foi tratado de forma terrível e desumano para a condição de saúde no aeroporto de Lisboa. Depois 3 horas á espera deitado numa maca, com dores, com fome, sem a medicação, a viagem foi lhe recusada e teve que voltar ao hospital, onde já tinha sido dada alta para viajar para Angola, tudo por falta de comunicação interna, e com o aeroporto, entre o call center em Portugal, o call center em Angola, á supervisora do check-in, a supervisora da PORTWAY, e por fim o chefe de escala. Tivemos o cuidado de fornecer várias vezes toda a informação necessária a uma quantidade enorme de pessoas envolvidas, e no fim, a informação não estava no sistema, e quando foi colocada no sistema não estava correcta, ninguém teve o profissionalismo de se lembrar que ( já que estava-se a causar dificuldades com a ambulância )o passageiro poderia ter viajado como PMR pela MYWAY. Se tratam assim um passageiro da com assistência especial, classe executiva, nem imagino como tratam os outros. Foi um transtorno terrivel para o doente e a familia ! NUNCA mais viajo ou recomendo esta companhia.

I flew from Lisbon to Cape Town with TAAG in Business Class. Without a doubt, the worst travel experience I've ever had. I don't know what it's like in Economy, but definitely don't even think about flying Business Class

Let me explain: 1) The planes are old; 2) There's no difference between boarding and using Economy Class; you have to wait in the same lines and wait the same amount of time; 3) The seats are in terrible condition, and some don't even work. On my return flight, I had to try five different seats before I finally found one that reclined so I could sleep; 4) My luggage was the last to come out in both destinations (I waited an hour), even though I was traveling in Business Class and had a luggage tag; 5) When landing in Lisbon, the pilot landed the plane sideways… we almost crashed

So, the only difference between Economy and Business Class is the seats, but since half of them don't work, even that's not worth it

A joke of an airline — stay away.
If you decide to book a flight with TAAG, make absolutely sure you double-check the return month before proceeding with payment. The system can switch to the following month on the return leg without making it clear, which can easily be missed during booking.
This leads to costly changes and additional fees to correct the dates. Very disappointing experience.

After hearing horror stories about TAAG I came ready for the worst. And then I had a perfect flying experience. Before that, the purchase and check-in process were perfect, smooth, fast and easy. Good preflight communication.

The company did its share to guarantee an on time departure and if that happened it was thanks to the legendary inneficiency of Lisbon’s airport.

The flight was perfect. Good breakfast, perfect lunch. Fine staff, plenty of space, plenty of toilettes, good entertainment system, quiet atmosphere. Loved it all.

I wanted to change my reservation and I lost years of my life talking to their support.
It's worthless. A complete waste of time.

They are always saying different stuff, there's always something missing and they can't help in anything that you want.

Stay away from this company!

Contacto con la compañía por teléfono u WhatsApp..
Atentos para el check in con avisos en WhatsApp
Los vuelos perfectos sin retrasos ni problemas
Cunas para bebes
La comida suficiente
Estoy muy contenta de escoger esta compañía
Los precios inmejorables en relación a otras ....
La comida buena
Personal mis felicitaciones a los pilotos y el equipo...

Pleasantly Surprised by TAAG Airlines

I recently flew with TAAG Airlines from Cape Town to Lisbon via Luanda with my daughter and despite all the negative reviews I had read before, our experience was actually very pleasant.

Our initial flight out of Cape Town was cancelled, but TAAG accommodated us in a hotel overnight and arranged for shuttles to collect us the next day to take us back to the airport. That was really nice and considerate.

The layover in Luanda was around 3 hours. While the airport itself doesn’t offer much in terms of amenities or things to do, but with the launch of the new airport building, hopefully that will improve the transit experience in future.

As for the flights themselves, the planes were neat, new and very clean. On the long-haul leg to Lisbon, the in-flight entertainment system was working well, and the food was decent. Our luggage arrived safely, the staff were friendly and helpful throughout.

All in all, TAAG Airlines turned out to be a cost-effective and reliable option. I’d definitely recommend them and wouldn’t hesitate to fly with them again. Great value for money.

Had booked flights Cape Town to Lisbon. When booked flight 3 hour stop over in Luanda. TAAG cancelled the onward flight sir had to spend 9 hours at Luanda airport. Very uncomfortable. Seats on ne flight were very different to those booked previously.No in flight entertainment nor lights above seats. Staff were sullen. Food poor. In Lisbon could not exit airline through business class area even after all business class passengers had to disembark. Had to wait to exist from rear door despite the fact we were at front of economy. While marginally cheaper will not use again.