Extremely Poor Delivery Service and Misleading Updates from TCS Express
I used TCS Express for a COD parcel that I placed on Saturday, 13/06/2026, with an urgent delivery commitment. The expected delivery date was Wednesday, 16/06/2026, but even today, 22/06/2026, I have still not received my parcel.
During this period, I contacted TCS customer support at least 6 times, and every time I received a completely different response:
Wednesday end of day: “It will be delivered by Thursday somehow.”
Thursday morning: “It will be delivered today.”
Thursday end of day: “It won’t be delivered today, but tomorrow for sure.”
Friday morning: “The rider went out but your address was incorrect.”
Friday end of day: “Your address is correct, but your office was closed.”
Saturday: “No rider ever received your parcel; it is still lying in our warehouse and will now be delivered on Monday.”
On Saturday and Sunday, I was repeatedly told that my office was closed and the rider attempted delivery, but there was no real attempt or contact made.
Even the tracking system shows inconsistent and misleading updates, repeatedly claiming that the rider is “out for delivery” every day, which is clearly not true.
I personally contacted a TCS representative, who confirmed that the parcel is still in their warehouse and suggested that I should collect it myself. This completely defeats the purpose of home delivery service.
I also tried contacting the rider directly, but he did not respond to calls or WhatsApp messages and later switched off his phone.
Overall, this has been a very disappointing and frustrating experience with no accountability, no clear communication, and no actual delivery attempt despite multiple promises.
16 juni 2026
Review zonder uitnodiging