Tennis Warehouse Reviews 

I was promised one day shipping. Shipping information wasn't given until the second day. Then it was rescheduled for the third day. On the third day the shipper complained they couldn't get through the security gate (there isn't any - it was just a lie to delay the shipment). Tennis Warehouse said it was probably lost and shipped out another. They said they've had a lot of trouble with that shipping company. Why do they continue to use them? They've lost me as a customer forever.

Placed an order for a racquet and a few strings on Nov 28, that they claimed free 2-days shipping. However, they did not ship my order until Dec 13 with UPS and the delivery date is Dec 20. Where is the free two-day shipping? Why does it take 3 weeks to fulfill the order? Keep away from Tennis Warehouse. Tennis-point is much much better!

you can choose Hong Kong for destination, but they seems dont ship there, and they just refund(product cost) for no reason and you lost your shipping cost

LAST TIME BUYING FROM TENNIS WEARHOUSE EUROPE!!!!
I bought a pair of shoes from Tennis Wearhouse Europe and only after a month they where damaged quite bad. So I returned them back and few weeks latter I got an reply with message "not recognised as defective". I tried explaining with couple of (ping-pong) email but no chance, they don't even listen anymore, a total ignorance. Shoes are unwearable, unplayable only after a month and they don't care.
try Amazon forget TWE ;(

Quick turnaround, accurate execution.

I submitted my order on a Saturday for a new strung racquet. Got an email following Tuesday that my order had shipped. Got my newly strung racquet Thursday. Accurate, everything was perfect.

Ordered a racquet. Went on a weekend trip. Came back. Order still in the status of "Waiting to be shipped" 6 days after it's placed. Call the next day. After several minutes of hemming and hawwing rep says that they are currently working on filling orders placed 17 days ago. But "not to worry, yours will definitely be sent out by this weekend at the latest!" This weekend comes. I receive the following email:

"We are following up regarding your recent order with us. Our warehouse staff has concluded that an inventory error has occurred, and one or more items on your order are out of stock."

Yes, apparently 10 days after I placed my order it is suddenly discovered that I ordered something that was not in stock. It's clear that their live, specific quantity-in-stock indicator on their site factors in items that have been purchased but not actually shipped yet. Or it's just completely fake.

In either case, this company is trash and deserves to go out of business. I ordered the same racquet from Tennis Point (whose site looks even less polished than Tennis Warehouse's) and it the order was picked up by UPS today even though I placed my order late last night.

After all this, they didn't even cancel my order; they had the audacity to mark it as a status of 'Waiting' and date of 'Uncertain'. Avoid this seller at all costs.

I have purchased several items from tennis warehouse in the last two years.
I placed an order for a Yonex racket, strings and grip and found a coupon adding a discount on my order.
I got a confirmation on my order (with the discount) , then I wrote to verify the tension of my racket , I was sent an email back that they could not go ahead and accept my coupon, that it was supposed to be with a demo but the coupon did not specify that with a demo.
If the coupon went through on their website, they should honor the coupon.
I tried to call and had to wait on the phone for more than 30 minutes and afterwards the call was disconnected.

TW used to be an incomparable internet store. Someone must have bought the company and turned into a lousy incompetent store. If you order any rackets and ask to string, it will take 15 days or more to get it. They are in CA and Atlanta. A bunch of lazy incompetent workers is ruining the company. It's not a computer chip company. It's a tennis equipment company! How incompetent you can be to take 15 days or more to get a lousy tennis racket when the company operates in the US? If you call and ask why, they talk like a recording - delay or issues. They should hire smarter more efficient managers and supervisors to run the company more efficiently!

This used to be an online store with excellent customer service.

Sadly, due to new financial owners, the quality has dropped to 1 star.

Any calls to either GA or CA are quickly disconnected.

They will gladly sell you anything — deal with this company at your own risk.

Don’t answer the phone. Site promises quick shipping but it’s been 2.5 weeks and still hasn’t shipped. Finally got through to someone who assured me it’d ship out 5 days ago but still no word. They used to be good but are now trash. Use someone else

This was my first purchase from their online store. The Head racquets, bags, and accessories were just as described. The description and informational videos were really helpful. I just got back into playing so I I really did my research and I kept going back to the TW site. Eventually I made my purchase with them. Really glad I did, and for a number of reasons, including super fast shipping without any cost, and clear return guidelines if necessary. I haven’t needed to return anything thankfully but I read good reviews from others on this subject, including warranties. Something else that I look for in my purchases is transparency for inventory and ETA on order delivery, and Tennis Warehouse did a fabulous job. Top notch tennis retailer and I’ll definitely be using them again.

Horrible communication and customer service. They don't answer their phone. Order from another site, I've been waiting for 2 backorder items.

Assured me an item was in stock. Then, a few days later, got an email saying it was out of stock--with no mention of a refund. When I called, I had to wait 20 minutes to speak to someone why told me I'd be getting a refund. Finally, their website is confusing such that it caused me to think my first order was invalid so that I ordered the same thing twice and had to cancel the first order. Never again!

Cannot speak to a person on phone. Cannot have live chat. Rarely respond to emails. Incredibly slow shipping on strung racquets. Lost my account information twice.

Would definitively not recommend that web site as the orders seem to be subject to taxes or not depending on your luck .
April 2022 an order of 270 € - no import duties or UK VAT
May 2022 an order of 241€ - had to pay over 90 £ of duties and taxes.
Not manageable for a customer

I bought a racquet from TW based on their expert recommendation for the best arm-friendly racquet. Unfortunately, their expert recommended a not-so-arm-friendly racquet and failed to take into consideration the string pattern. After playing with the racquet a couple of times, my arm started hurting. So, I returned the racquet to TW but, they only gave me back a 65% instore credit for the racquet that I paid over $250 for and paid for True gut strings. So, I basically waster over $150 based on their expert recommendation. I would not recommend TW to anyone needing expert advice or good customer service.

Great selection of tennis gear. I bought my Prince racket here.

Tennis Warehouse has the worst customer service. I sent an email regarding an order I placed. A customer service representative (I use that term lightly) emailed me with an attachment I couldn't open,no explanation as to what the attachment was and no introduction. That's beyond lazy. I will not order from Tennis Warehouse again.

Terrible customer service would not stand behind a tennis bag that handle handles fraying after only a few uses. Said my 30 days was up because I bought as Christmas present??? What good tennis bag frays that quickly?? Obviously not seen well but their only offer was 10% off a new bag. Really???

Grosse déception du service après vente !!!! Après avoir commandé une tenue de tennis nike avec un retard de livraison de plusieurs mois, le colis enfin envoyé mais jamais reçu !!!!
Même pas de geste commercial et on ne me propose même pas de me renvoyer la commande !!!!