My friend ended up being about two hours late, so I had to go to the front desk twice to ask if we could change our booking time. The staff were incredibly accommodating and understanding throughout,... Toon meer
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Lees wat reviewers zeggen
To celebrate the end of Year 10 and the completion of their Polish GCSE exams, the school treated the students to an Eat & Play outing. The young people had a wonderful time together — even a small mi... Toon meer
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It's a nightmare there, constant noise of all the amusement machines hardly makes it a pleasant experience for bowling. Understaffed and parents with young kids not bothered when their young kids were... Toon meer
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We did the Escape from Alcatraz escape room for my sons 13th birthday. It was his first, he brought a group of friends and although they weren't able to escape they all had a fantastic time. The booki... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Contactgegevens
The Rotunda, Kingston-Upon-Thames, Surrey, KT1 1QJ, Kingston, Verenigd Koninkrijk
- 0333 034 6100
3,8
Goed
87 reviews
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My friend ended up being about two…
My friend ended up being about two hours late, so I had to go to the front desk twice to ask if we could change our booking time. The staff were incredibly accommodating and understanding throughout, even though I ended up coming in three times in total. They were friendly, patient, and happy to help, which made the whole experience much less stressful. Great customer service!
14 juli 2026
Antwoord van Tenpin - Kingston
Hey Nafisa, thank you for the 5* rating of Tenpin Kingston. We're so pleased to hear that our team was accommodating and understanding when you needed to adjust your booking time. We look forward to welcoming you back again soon!
Take care,
Kirsty
One star too good!
I’m giving one star for the following reasons. 1) the bowling was terrible! The lane wasn’t straight, and the bowling balls were chipped, misshaped and didn’t roll straight, and the scoreboard glitched every game! 2) when ordering food via the app, my family and I had to wait over an hour for our order to even be cooked! When I approached the only member of staff in the entire place, I was given the appalling excuse of “sorry I didn’t know what you ordered, we ran out of till roll!”. To which that one and only staff member gave an equally pathetic excuse of “sorry I’ll get someone to cook your order now” which again I found appalling! And finally,3) the games machines were disgusting! Nothing was clean, and the controllers were sticky!
14 juli 2026
Antwoord van Tenpin - Kingston
Hi Lee, thank you for taking the time to review Tenpin Kingston! We're very sorry to hear that your recent visit was not up to the high standards we aim for, that there had been issues with your food order, the cleanliness and the service, and for any disappointment caused. Please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Kingston', and we can pass this on to be looked into. We hope to see you again in the future for a better experience! Best wishes - Adelaide
Good fun
Liked: the bowling, the decor, clean toilets, reasonable prices.
Didn’t like: the wait at the bar and to redeem the prize vouchers
22 juli 2026
Antwoord van Tenpin - Kingston
Hello Nina,
Thank you for taking the time to rate Tenpin Kingston 3 stars. We're glad to hear you enjoyed the bowling, decor, and found our facilities clean and prices reasonable. We appreciate you bringing the wait times at the bar and for prize redemption to our attention, and we will pass this on to the relevant team for review. We hope to see you again soon. All the best ~ Laura
It's a nightmare there
It's a nightmare there, constant noise of all the amusement machines hardly makes it a pleasant experience for bowling. Understaffed and parents with young kids not bothered when their young kids were running up the bowling alley, and neither were the staff. Interior looks dated and tired. I must admit that the two staff at the bowling check in were helpful and a credit to our booking. Luckily I only go once a year, nothing there to attract me to go more often.
21 juli 2026
Antwoord van Tenpin - Kingston
Hello Phil,
Thank you for taking the time to rate Tenpin Kingston 2 stars. We appreciate you taking the time to leave us a review. We are truly sorry to hear that your experience was negatively impacted by the noise and the dated interior. We appreciate your feedback regarding the staff at check-in. We will address these concerns with our team to ensure a more enjoyable visit for everyone. All the best ~ Laura
Antwoord van Tenpin - Kingston
Hello Nathan,
Thank you for taking the time to rate Tenpin Kingston 2 stars. We are truly sorry to hear about the mold found in your mother's food. We are taking this feedback seriously and would like the opportunity to look into this further, please email us your experience to customer.feedback@tenpin.co.uk so we can review your experience. All the best ~ Laura
Had a really good time
Had a really good time. Was a bargain on a Thursday too. Will be going back soon.
The aircon needs fixing this as it was quite hot in there
22 juli 2026
Antwoord van Tenpin - Kingston
Hi there, thank you for the lovely 4* rating of Tenpin Kingston. We are delighted to hear that you had a good time and managed to take advantage of our £10 Thursday offer. We hope to see you again soon. Best wishes, Jade
The bowling was fun
The bowling games were super fun, we had a good time playing what would've been better is if there was a powerful aircon. As it was hot and sweaty in the play area and the server at the bar wasn't friendly. And the burger wasn't a good idea either.
14 juli 2026
Antwoord van Tenpin - Kingston
Hi Bella, thank you for the 3* review for Tenpin Kingston! We're pleased to hear that you enjoyed the bowling and that you had a good time. We are sorry that you had found the venue too hot and that there had been issues with the food. We we will ensure your feedback is passed on for future improvements to be made. We hope to welcome you back again soon! Best wishes - Adelaide
Certain members of staff were rude
7 juli 2026
Antwoord van Tenpin - Kingston
Hi Mark, thank you for taking the time to leave a review of Tenpin Kingston. We're sorry to hear about your recent experience. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk. Please include as much details as possible.
Take care,
Kirsty
Thanks for a great experience
All the staff were very helpful and always on hand to assist us, especially the lady who provided some after-care when one of our young group hurt her finger on a ball.
4 juli 2026
Antwoord van Tenpin - Kingston
Hi there, thank you so much for this amazing 5* review of Tenpin Kingston! We are delighted you had a great time time and received excellent customer service from the team. We can't wait to welcome you back soon! Best wishes, Jade
Our party was really well organised and…
Our party was really well organised and the staff in charge were very helpful and friendly. They allowed us to push our food slot back with was really helpful. I’d definitely recommend a party here.
7 juli 2026
Antwoord van Tenpin - Kingston
Hello Alison,
Thank you for taking the time to rate Tenpin Kingston 5 stars We are so pleased to hear that your party was well-organised and that our staff were helpful and friendly. We're especially glad we could accommodate your food slot change. We hope to see you again soon for another 5 star experience. All the best ~ Laura
Antwoord van Tenpin - Kingston
Hello Lucia,
Thank you for taking the time to rate Tenpin Kingston 5 stars. We're so glad you enjoyed the game and that your pizza arrived quickly and was delicious! Thank you for your wonderful feedback and we look forward to welcoming you back again soon. All the best ~ Laura
£10 Thursday with food
It’s good to have an enjoyable night with friends for only £10 with no expectations for a good burger.
7 juli 2026
Antwoord van Tenpin - Kingston
Hello E.W,
Thank you for taking the time to rate Tenpin Kingston 4 stars. We're so glad to hear you had an enjoyable night out with friends! It's wonderful that you found it to be a great value. We appreciate your feedback and hope to see you again soon for more fun. All the best ~ Laura
To celebrate the end of Year 10 and the…
To celebrate the end of Year 10 and the completion of their Polish GCSE exams, the school treated the students to an Eat & Play outing. The young people had a wonderful time together — even a small mishap on the bowling lane turned into a great bonding moment, bringing the group closer as a team. It was lovely to see them relax and celebrate after all their hard work.
27 juni 2026
Antwoord van Tenpin - Kingston
Hi Barbara, thank you so much for the lovely 5* review of Tenpin Kingston! We are really happy to see your group had a great time with us and we really hope to welcome you all back again soon! Best wishes - Mel
Did not like the overall experience…
Did not like the overall experience from being asked to submit requirements for my party, to not reciting a response on it. On following up first booking can’t be found, then it’s eventually found, then having to push for provision of service on the day , even on things that were promised as part of package. It should have been alot smoother than it was !
1 juli 2026
Antwoord van Tenpin - Kingston
Hi Nelly, thank you for taking the time to review Tenpin Kingston! We're sorry to hear that there had been issues with your experience. We will ensure your feedback is passed on for future improvements to be made. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject 'Review-Kingston'. We hope to see you again soon for a better experience. Best wishes, Jade
The bowling there is generally good fun…
The bowling there is generally good fun and enjoyable.
Only gave it 4 stars this time as there was an issue with the balls coming up after the last person played and had to wait 10 mins otherwise good atmosphere there and a good night out .
1 juli 2026
Antwoord van Tenpin - Kingston
Hi Carol, thanks for leaving a rating and review for Tenpin Kingston! We appreciate your feedback and are sorry that there was an issue with the balls. We'll address this to ensure a better experience for everyone in the future, and we appreciate you taking the time to share your feedback. We hope to welcome you back again soon! Best wishes, Jade
It was good
It was good, nobody rushed us to finish.
The lanes were good, the tables and seating areas were clean
The pool tables were accessible.
Drink reasonable.
We'll definitely be back at some point.
1 juli 2026
Antwoord van Tenpin - Kingston
Hi Charlotte, thank you very much for taking the time to leave such a lovely 5* review of Tenpin Kingston! It is wonderful to hear such a fab time was had and we very much hope to welcome you back again soon for another 5* experience! Best wishes - Mel
Top experience, great staff!
We did the Escape from Alcatraz escape room for my sons 13th birthday. It was his first, he brought a group of friends and although they weren't able to escape they all had a fantastic time. The booking was simple and we were able to add another on the day. The staff both at the actual escape room AND within Tenpin were brilliant especially the lady who came to chat with us and gave both my sons birthday presents and had a chatbwith me while ai was waiting for them to finish! Great Day!
20 juni 2026
Antwoord van Tenpin - Kingston
Hi there
We are so pleased to hear that your son and his friends had such a fantastic time celebrating his 13th birthday with us, even if they didn't quite escape! It's wonderful to know that our team made the booking process simple and went above and beyond to make the day special. We appreciate your kind words and look forward to welcoming you back. Best wishes - Clare
Great experience and staff very helpful
Very helpful staff with a nice manner about them.
Went the extra mile to make sure we had a good visit.
18 juni 2026
Antwoord van Tenpin - Kingston
Hi Gareth, thank you so much for the lovely 5* review of Tenpin Kingston! We are thrilled you has the best time and received excellent customer service and we can't wait to see you again soon! Best wishes - Mel
Did not meet my expectations as being advertised
My child’s eleven years old birthday party did not meet my expectations, based on the online advertisements
Food size portions were minimum even though it says parties for 8-13 years old, portions should be considered for appropriate children’s birthday age, as they ask for the child’s birthday age.
Bowling game stopped mid way through, even though was meant to be unlimited. So children ended up playing the arcade, which cost it extra. I had to ask why and the staff put it back on.
Even though it said we will light up and bring the birthday cake to your child, it didn’t happen. I had to ask for a lighter ,staff said they didn’t have one, so they ended up borrowing from someone else. No cake slicer or napkins was provided, luckily I had packed some napkins and a one use plastic knife (just in case).
I felt like I was constantly asking staff for things to happen. It was meant to be a paid party where everything is taken care of, without the stress.
17 juni 2026
Antwoord van Tenpin - Kingston
Hello there, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin at Kingston. We are sorry to hear that your child's birthday party did not run as smoothly as we would have hoped. We will pass your comments onto our team. If you would like to discuss this further with us, please do reach out to us on customer.feedback@tenpin.co.uk. Many Thanks - Kimberley
Antwoord van Tenpin - Kingston
Hello, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you had a great time at our Tenpin in Kingston. We do hope to see you again very soon. Many Thanks - Kimberley
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