We arrived with our nieces and nephews, they’re tiny so needed the smallest balls possible, but the only ones available by our lane were the heaviest and biggest ones with nothing else there really! I... Toon meer
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Lees wat reviewers zeggen
The kids had a great time, great to see a deal on for Saturday too as it’s so expensive otherwise. It’s a shame festival park looks so run down on the outside, bring back laser quest next door. It... Toon meer
Bedrijf heeft geantwoord
All the staff were very pleasant & friendly. It was my first time taking my grandaughter bowling & we had to ask a member of staff to help us as we didn't know how to start the game, the member of st... Toon meer
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An amazing afternoon/evening for our eldest daughter’s 14th birthday. The female manager on duty went well above and beyond to make it an unbelievably wonderful experience. We did karaoke and bowling... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Contactgegevens
Festival Park, Stoke on Trent, ST1 5SP, Stoke, Verenigd Koninkrijk
- 0333 034 6100
4,4
Uitstekend
167 reviews
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Amazing time
Great atmosphere and great experience. Such friendly staff especially Dakota.
26 augustus 2026
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This was a visit for my daughters…
This was a visit for my daughters birthday and we haven't been for years so very nostalgic. For thr most part the experience was pleasant however as someone that never leaves reviews I felt the need to in this case as there was some very poor service by the staff and the manager didn't really resolve the issue properly.
We ordered food, played 2 games of bowling and also spent £30 on the machines. The problem was with the food. On my wife's chicken burger, the menu clearly states topped with mayonnaise. The burger did not come woth mayo so I kindly asked for some mayonnaise but the staff insisted on a 50p charge. This was paid without protest, however what came was the tiniest portion and when I politely tried to show that member of staff the menu showing 'topped' with mayonnaise they rudely walked away, its thia rudeness that prompted me to talk to management however, no apology no admission of falsely representing their food on the menu and was just provided with an additional tiny mayonnaise cup. I dont care about the 50p but a great response would have been.
'Sorry for the staff rudeness and yes its our fault for not updating our menus'.
Im not sure on the protocol with birthday cakes however one we provided was just dumped on the table, no offer for a means of cutting it, serviettes or lighting the candle
28 augustus 2026
Review zonder uitnodiging
Antwoord van Tenpin - Stoke
Hi Peter
Thank you for taking the time to share your feedback regarding your recent visit. We are truly sorry to hear that aspects of your daughter's birthday celebration did not meet your expectations, especially given the nostalgic significance of your return. We sincerely apologize for the poor service you experienced with our staff regarding the mayonnaise for your burger and the subsequent interaction with management. We also regret that the presentation of your birthday cake was not handled with the care you would expect. We would like to look into this and ask that you email the details to customer.feedback@tenpin.co.uk. Please use the subject "Review - Stoke" and we can contact you directly. Best wishes - Clare
Great for the kids
The grandchildren loved it and the lady on reception was very helpful and friendly
26 augustus 2026
Antwoord van Tenpin - Stoke
Hello there, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you and your grandchildren enjoyed our facilities in Stoke! We will pass your lovely comments onto our team. We do hope to see you again very soon. Many Thanks - Kimberley
Zac (aged 7) gave it a 10 out of 10
Zac (aged 7) gave it a 10 out of 10. He liked the bowling and the slot machines
26 augustus 2026
Antwoord van Tenpin - Stoke
Hi Sue
We're so glad to hear Zac had such a wonderful time and enjoyed the bowling and slot machines! Thank you for sharing his fantastic 10 out of 10 rating with us. Best wishes - Clare
We came late with the kids that Friday
We came late with the kids that Friday. Instead of 4 pm we arrived 1 hour late due to the bad traffic on the m6. Fortunately the girl behind the bar told us there is no problem at all. With a smile as well. Thanks for everything. 7 of us and we have a great time for my birthday.
21 augustus 2026
Antwoord van Tenpin - Stoke
Hi Chris
Thank you for your wonderful 5-star review! We're so pleased to hear that despite the traffic, you and your family had a great time celebrating a birthday with us, and that our team was able to make your visit enjoyable. We hope to see you again soon! Best wishes - Clare
Very good experience but a mix up with…
Very good experience but a mix up with my booking but got sorted with no issues
20 augustus 2026
Antwoord van Tenpin - Stoke
Hi Mark, thank you for your 5* review of Tenpin Stoke! It's lovely to hear that you enjoyed your experience overall and that the issue with your booking was resolved quickly and efficiently. We can't wait to welcome you back again shortly! Best wishes-Leila
We arrived with our nieces and nephews
We arrived with our nieces and nephews, they’re tiny so needed the smallest balls possible, but the only ones available by our lane were the heaviest and biggest ones with nothing else there really! I’ve asked one of the members of staff whether they could help out to which their response was that there was nothing she could do for us. This was super disappointing as the kids were upset and struggling and all other lanes had plenty of variety of balls available..
20 augustus 2026
Antwoord van Tenpin - Stoke
Hi Maggie, thank you for leaving a review of Tenpin Stoke. We are very sorry to hear about the issues you experienced on your recent visit, especially the fact that there weren't any suitable bowling balls available. If you would like to discuss this further, please could you send an email to customer.feedback@tenpin.co.uk with the subject 'Review-Stoke' for somebody to contact you regarding this. Best wishes-Leila
Ruined the Fun
I booked a session for one adult and two juniors on Tuesday, along with two chicken burgers and a margarita pizza.
When we arrived, the front‑desk staff checked our booking and assigned us Lane 25. Only after walking there did we discover the small scoring screen wasn’t working. My son had to go all the way back to reception to get someone’s attention, and it took 10 minutes before anyone came over only to tell us that the screen on Lane 25 never works and they were “too busy” to move us.
If they already knew the lane had an issue, they should have told us before assigning it.
Then the food arrived, and the pizza was honestly disappointing. It wasn’t properly cooked, and whoever cut it needs retraining — every slice was stuck together so badly that we had to use both hands and full force just to separate pieces. It really took away from the experience.
Overall, the visit felt poorly managed, and the quality wasn’t what we expected.
20 augustus 2026
Antwoord van Tenpin - Stoke
Hi Mehul, firstly, thank you for leaving a review of Tenpin Stoke. We are very sorry to hear about the issues you experienced on your recent visit, including the issues with the bowling lanes, food quality, and that the customer service did not meet your expectations. We would like a chance to look into this for you. Please could you send an email to customer.feedback@tenpin.co.uk with the subject 'Review-Stoke' for somebody to investigate and get back to you regarding this. Best wishes-Leila
Bowling is great
Bowling experience was great
Check in was quick and efficient
The bar service had long waits. I was bowling with 6 people and within the I had been served, I had to go back for 3 of my turns on bowling due to long waits.
Apart from that, food service was good
12 augustus 2026
Antwoord van Tenpin - Stoke
Hi Sam, thank you for your 4-star review of Tenpin Stoke! We're glad to hear that your bowling experience was great and check-in was quick. However, we are very sorry for the long waits at the bar and the inconvenience it caused during your game. We'll share your feedback with our team for future improvements and we hope to welcome you back again soon! Best wishes - Mel
Antwoord van Tenpin - Stoke
Hi there, thank you for your 5* review of Tenpin Stoke! It's lovely to hear how much fun you and your family had on your recent visit and we can't wait to welcome you back again soon! Best wishes-Leila
Thanks we had a great time
12 augustus 2026
Antwoord van Tenpin - Stoke
Hello Becky, Thank you for taking your time to leave us a great 5* review for our Tenpin in Stoke. We are pleased to hear that you had a great time with us. We do hope to see you again very soon. Many Thanks - Kimberley
Good experience at Tenpin
Good experience at Tenpin
Staff courteous
Food and drink just perfect
12 augustus 2026
Antwoord van Tenpin - Stoke
Hi there, thank you for the lovely 5* review for Tenpin Stoke! We're so glad to hear that you had a good experience, and that you enjoyed the food, drinks and the service from our team. We look forward to seeing you again soon! Best wishes - Adelaide
Unfortunately
Unfortunately, our overall experience was quite disappointing. It was very clear that the staff were understaffed, which resulted in a lot of running around and long waiting times. However, I want to stress that this was through no fault of the staff themselves — you could clearly see they were trying their best and doing everything they could under the circumstances.
The biggest disappointment was the food. The burger and chips were extremely poor quality; the burger appeared to be microwaved, the bun was stale and the chips were soggy. For the price, I expected a much better standard of food.
I do feel the staff deserve recognition for how hard they were working despite being under pressure, but overall the experience could have been much better, particularly when it came to the food and waiting times.
6 augustus 2026
Antwoord van Tenpin - Stoke
Hello Amy, First off thanks for sharing your feedback. We are really for any disappointment caused at your recent visit to Tenpin Stoke. The last thing we want to do is let our customers down, and moving forward we're going to do everything in our power to hold ourselves to that standard. We appreciate your feedback and will be sure to pass this on for internal review. We hope to see you again. Best wishes, Jade
Food was delivered to our lane so we…
Food was delivered to our lane so we could continue our game without interruption.
12 augustus 2026
Antwoord van Tenpin - Stoke
Hello May,
Thank you for taking the time to rate Tenpin Stoke 5 stars. We're so glad we could deliver your food right to your lane, ensuring your game continued smoothly! We appreciate your kind words and look forward to welcoming you back again soon. All the best ~ Laura
Antwoord van Tenpin - Stoke
Hello Julie,
Thank you for taking the time to rate Tenpin Stoke 5 stars. We are so happy to hear you had a lovely time with your grandchildren! We hope to see you all again very soon for more fun. All the best ~ Laura
Great place
Helpful staff, clean place. Good value for money! Great selection of arcade games too
12 augustus 2026
Antwoord van Tenpin - Stoke
Hello A.Nnoyed,
Thank you for taking the time to leave such a wonderful 5-star review! We are so pleased to hear that you found our staff helpful, our venue clean, and that you enjoyed the great selection of arcade games. We appreciate you highlighting the good value for money too! We hope to welcome you back again soon.
All the best ~ Laura
The young lady that had just come back…
The young lady that had just come back of her holiday was the most friendliest member of staff I've ever known there. She was lovely. Everywhere was clean . Food was okay
10 augustus 2026
Antwoord van Tenpin - Stoke
Hello Tracey,
Thank you for taking the time to rate Tenpin Stoke 5 stars. We are so pleased to hear that you found our staff friendly and lovely, and that you appreciated the cleanliness of our venue. We hope to welcome you back again very soon! All the best ~ Laura
Easy online booking process
Easy online booking process, dealt with quickly and politely at desk on arrival.
6 augustus 2026
Antwoord van Tenpin - Stoke
Hi Michael, thank you for leaving a 5* review of Tenpin Stoke! We're so glad to hear how efficient you found the online booking system and that you were attended to quickly and politely. We look forward to welcoming you back again soon! Best wishes-Leila
The pizza provided in the deal was…
The pizza provided in the deal was absolutely disgusting. Cardboard texture and smelly. If you can’t provide something good stop making g deals just for the sake of it. It was awful.
6 augustus 2026
Antwoord van Tenpin - Stoke
Hello Patricia
Thank you for taking the time to leave a review. We are truly sorry to hear about your experience with the pizza and that it was so disappointing. We understand your frustration and will ensure your feedback is passed on for future improvements. Best wishes - Clare
Stoke Tenpin
Bowling was great, however food took an ade to arrive. Actually finished bowling before the food game so had to eat it in a booth.
6 augustus 2026
Antwoord van Tenpin - Stoke
Hello, Thank you for the lovely 4* review of Tenpin Stoke! We're delighted to hear you enjoyed your bowling experience! However, we are very sorry to hear that your food took a long time to arrive. We understand how frustrating it is when food delivery impacts your visit so please be assured we will pass all of your feedback onto the team for future improvements! Best wishes - Mel
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