I have had my health insurance for 5 years with The Exeter. Never made one claim. Not even any advice sought from them. I was 54 years old when I started my cover. I’m ultra healthy and exercise... Toon meer
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Lees wat reviewers zeggen
My experience of having treatment authorised and payment for treatment is excellent. The reason I cannot give five stars is the increase in premium having utilised the service. Mine went up almost 100... Toon meer
Bedrijf heeft geantwoord
My Husband & I have been members of "The Exeter" for over 40 years.My Husband died in 2020, I decided to renew my membership. Whenever I phone for a claim, advice or information your staff membrr... Toon meer
Bedrijf heeft geantwoord
Amazing service, amazing staff with so much care and knowledge, I feel really valued and cared for at a very vulnerable part of my life, after a severe health scare, being part of the Exeter really he... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to The Exeter. We're an award-winning healthcare and protection insurance provider with over 100 years of experience supporting our members when they need us most. Your feedback allows us to evaluate our performance and provide you with the best possible products and services.
Free access to HealthWise, our member benefits app.
As a member of The Exeter, you and your family have access to HealthWise, helping to keep you healthy and happy every day.
Contactgegevens
Emperor Way, EX1 3FD, Exeter, Verenigd Koninkrijk
- 0300 123 3201
- member@the-exeter.com
- www.the-exeter.com
4,0
Goed
1K reviews
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I came to the Exeter from a previous…
I came to the Exeter from a previous insurer with pre existing conditions, however a consultant wrote that he wanted to test me for something he said was different. The Exeter said that it wasn't different, so I had to pay for the test myself.
7 januari 2026
Antwoord van The Exeter
Good morning, Neil,
Thank you for taking the time to share your feedback.
We're sorry to hear that you were unhappy with your experience. We appreciate that claiming can be frustrating, particularly when there are differing views regarding whether a condition or investigation is related to an existing medical history.
We would be happy to look into your concerns further and provide any additional clarification if required. Please contact the relevant team using the details below:
Income Protection Claims
Telephone: 0300 123 3201 (Option 1, Monday to Friday, 8:00am to 5:00pm)
Email: ipclaims@the-exeter.com
Private Medical Insurance Claims
Telephone: 0300 123 3253 (Monday to Friday, 8:00am to 8:00pm, Saturday 8:00am to 1:00pm)
Email: pmi-claims@the-exeter.com
Member Support Team
Phone: 0300 123 3201 (Option 2, Monday to Friday, 8:00am to 6:00pm)
Email: member@the-exeter.com
Kind regards, Ruby - Member Support Specialist
This time my phone call was answered…
This time my phone call was answered almost immediately!
21 juli 2026
Antwoord van The Exeter
Hi Priscilla, I'm happy to hear your call was answered almost immediately. Thank you for leaving a 5 star review. Many thanks Denise, Member Servicing Specialist.
I was on hold for over 15.i ages trying to get through but when I eventually did I was very happy with the prompt service .
The waiting time was 15minjtes before I spoke with a member of staff .
When I eventually got through I was sorted quickly .
8 juli 2026
Antwoord van The Exeter
Hi Lillian, thank you for leaving a review. I'm sorry to hear you had to wait 15 minutes to speak with us but glad you are happy with the prompt service you received. Many thanks Denise, Member Servicing Specialist.
Service
I was not totally enamoured by the firm when I recently made a claim for eye surgery
18 mei 2026
Antwoord van The Exeter
Good morning, Graham,
Thank you for taking the time to write a review and leaving us 4 stars. We welcome the opportunity to learn from our member's feedback so if you would like to share your thoughts about how we can improve our claims process, please do get back in touch using the contact information below:
Income Protection Claims
Phone: 0300 123 3201 (Option 1, Monday to Friday, 8:00am to 5:00pm)
Email: ipclaims@the-exeter.com
Private Medical Insurance Claims
Phone: 0300 123 3253 (Monday to Friday, 8:00am to 8:00pm, Saturday 8:00am to 1:00pm)
Email: pmi-claims@the-exeter.com
Member Support Team
Phone: 0300 123 3201 (Option 2, Monday to Friday, 8:00am to 6:00pm)
Email: member@the-exeter.com
Kind regards, Ruby - Member Support Specialist
Antwoord van The Exeter
Good morning, Lesley,
Thank you for reaching out and for sharing your comments with us.
I am very sorry to hear that your experience has left you feeling dissatisfied as this is not what we want for our members.
If you would like us to examine your situation in greater detail, or if there are particular parts of your experience that you feel require further review, please contact the relevant team using the details below:
Income Protection Claims
Phone: 0300 123 3201 (Option 1, Monday to Friday, 8:00am to 5:00pm)
Email: ipclaims@the-exeter.com
Private Medical Insurance Claims
Phone: 0300 123 3253 (Monday to Friday, 8:00am to 8:00pm, Saturday 8:00am to 1:00pm)
Email: pmi-claims@the-exeter.com
Member Support Team
Phone: 0300 123 3201 (Option 2, Monday to Friday, 8:00am to 6:00pm)
Email: member@the-exeter.com
Kind regards, Ruby - Member Support Specialist
Happy Customer
Hey,
My experience was pretty great. I have called in when i was sick, they instantly sorted out my payment in the next working days.
I will definitelly stay with them for a long while
17 juni 2026
Antwoord van The Exeter
Hi Stefan, I'm sorry to hear you have been unwell. Thank you for taking the time to leave a review. I'm glad your claim was sorted out quickly and I hope you make a speedy recovery. Many thanks Denise, Member Servicing Specialist.
Very efficient with my claim and very…
Very efficient with my claim and very courteous on the phone
21 juli 2026
Antwoord van The Exeter
Hi Clive, thank you for leaving a 5 star review. I'm happy our claims team were efficient and very courteous. Many thanks Denise, Member Servicing Specialist.
Labai gerai ,patenkinta likau nebuvo…
Labai gerai ,patenkinta likau nebuvo jokių problemų tad aciu
21 juli 2026
Antwoord van The Exeter
Labas rytas, Neringa,
Ačiū, kad skyrėte laiko palikti atsiliepimą. Džiaugiuosi girdėdama, kad likote patenkinta gauta paslauga.
Pagarbiai, Ruby – narių palaikymo specialistė.
(Good morning, Neringa,
Thank you for taking the time to leave us a review. I am delighted to hear that you were pleased with the service you received. Kind regards, Ruby - Member Support Specialist.)
Been with this company for 19 years I…
Been with this company for 19 years I put a claim in and because I was out of the time frame for the claim they did not pay out stay far away as possible shocking don't respond to emails and if they do it takes them forever there are way way better company's than this one
17 juli 2026
Review zonder uitnodiging
Antwoord van The Exeter
Good afternoon, Christian,
Thank you for taking the time to get in touch and share your concerns about your claim.
I am sorry to learn that your experience has not met your expectations. I appreciate how disappointing this must have been and understand why you felt it necessary to raise your concerns. Providing a high standard of service to our members is very important to us, and I am sorry that this was not reflected in your experience.
We would welcome the opportunity to review your concerns further and gain a better understanding of the issues you have encountered.
Should you wish to discuss the matter in more detail, or if there are specific aspects of your claim experience that you would like us to investigate, please contact the appropriate team using the details below:
Income Protection Claims
Phone: 0300 123 3201 (Option 1 – Monday to Friday, 8am to 5pm)
Email: ipclaims@the-exeter.com
Private Medical Insurance Claims
Phone: 0300 123 3253 (Monday to Friday, 8am to 8pm, Saturday 8am to 1pm)
Email: pmi-claims@the-exeter.com
Kind regards, Ruby - Member Support Specialist
The Exceter representatives are always…
The Exceter representatives are always professional and courteous whenever I’ve Had to communicate with them.
The never seem stressed or not interested!!
Thank you.
Jack.
1 juli 2026
Antwoord van The Exeter
Good afternoon, Jack,
Thank you for taking the time to leave us a 5 star review! I am delighted to hear that you have had a positive experience when contacting us, and that our staff have always been happy, professional and courteous.
Kind regards, Ruby - Member Support Specialist.
Great support
My wife and I have only just joined the Exeter, and had a couple of questions when setting up the App. We were lucky enought to get Phillippa from the Exeter on the line, and she was superb. Friendly, knowledgeable, patient. A great ambassador for the Exeter, and a terrific introduction for us to the Exeter. Top support.
6 juli 2026
Review zonder uitnodiging
Antwoord van The Exeter
Good morning, JC,
Thank you so much for taking the time to leave us a review. We're delighted to hear about your positive experience with Philippa. I've shared your kind feedback with her, and I know she'll be thrilled to hear it.
It's fantastic to learn that Philippa's warm, patient, and knowledgeable approach made the HealthWise app registration process easy to understand and navigate. We're especially pleased that you feel she is such a great ambassador for our company.
Kind regards, Ruby - Member Support Specialist
The way I have been treated by The…
The way I have been treated by The Exeter is shocking.
I've recently developed a nerve pain in my arm and the doctor has said I need to see a neurology specialist. The Exeter agreed to send me to a specialist and sent me to Taunton to see an optician! Obviously that was wrong so called up to get the correct appointment and was given a specialist in Hull some 7 hours away!
I was then given one in Plymouth but told I'd have to pay as they won't pay the doctors full costs! Not sure what the point of having insurance is if they just make you pay!
I was then given a doctor in Cornwall some 2 to 3 hours away!
I joined the Exeter as I live in the area, I'd assume they would use local hospitals but they simply go for the cheapest.
Shocking way to treat a client.
23 juni 2026
Review zonder uitnodiging
Antwoord van The Exeter
Good afternoon, Mr Landen,
Thank you for taking the time to share your feedback with us. I am truly sorry to hear that your experience while making a claim has been so far from the level of service we aim to provide to our members. I can completely appreciate how frustrating and concerning this must have been for you, particularly being directed to multiple venues for the care you needed.
Please be assured that it is never our intention to create additional stress or inconvenience during what is often already a difficult time. We strive to make the claims process as smooth and straightforward as possible, so I am very sorry that this has not been your experience on this occasion.
We genuinely value your feedback, and I would very much welcome the opportunity to look into this further for you, understand what has gone wrong, and work towards putting things right. If you are happy to do so, please contact one of our teams using the details below, and we will ensure your concerns are fully reviewed and handled with the care and attention they deserve:
IP Claims
Phone: 0300 123 3201 (Option 1 – Monday to Friday, 8am–5pm)
Email: ipclaims@the-exeter.com
PMI Claims
Phone: 0300 123 3253 (Monday to Friday, 8am–8pm, Saturday 8am–1pm)
Email: pmi-claims@the-exeter.com
Complaints
Email: customercomplaints@the-exeter.com
Thank you again for bringing this to our attention, and I hope we can restore your confidence in our service.
Kind regards, Ruby - Member Support Specialist.
Withdrawal of my cover at age 85…
Withdrawal of my cover at age 85 because I live overseas is not the kind of action your Quaker founders would have contemplated or permitted. I have always behaved responsibly. You have made a healthy profit from having me as a member. I have done my best to care for my health. I am not an ongoing burden. You must know that, despite having recovered from the major surgery I needed in June 2021 (to excise a large tumour from the edge of my brain) finding an alternative insurer at my age is virtually impossible for me. Yes, you could decide not to accept new overseas members. But to reject one of the most loyal members you've had - along with many others - is brutal and shameful beyond words.
PS: added 11 Sep '26: I communicated with your complaints team during the early months of 2026. My attempts to persuade The Exeter to reconsider my circumstances were rejected.
I was told that my cover in relation to ongoing claims would continue until the end of 2027 etc. This limited kind and period of cover does not in any way compensate for the loss of my cover during the years I may need it most unless I die suddenly.
My complaint is based on the premise that the Exeter is behaving unethically by withdrawing my cover. Encouraging me to write to the Ombudsman when you must know how difficult it will be for me to do that from overseas, alone, and at my age, feels like a guilty conscience in action to me, a bureaucrat's attempt to tangle a good-willed member in an unmanageable web of bureaucracy.
The Exeter could (and should) have chosen to cease accepting additional overseas members. Full stop. To jettison a responsible 86-year-old overseas member in this inhumane manner, thereby inferring you have the right to act in this way (as you do under the law) amounts to a cynical and shameful abandonment of medical ethics.
Other members be warned. It is no longer possible to assume that The Exeter will always behave as it should. I say this with deep regret, considering my own experience. May you be more fortunate than I have been.
19 december 2025
Antwoord van The Exeter
Good morning, Richard,
Thank you for taking the time to share your feedback with us.
I am sorry to learn of your disappointment regarding our decision to close our Overseas policies.
You do have the option to make a complaint regarding this, if you have not done so already. You can contact our complaints team using the information below:
Complaints: customercomplaints@the-exeter.com
You may be able to refer the complaint to the independent Financial Ombudsman Service to investigate the matter on your behalf. You can visit their website at:
Website: www.financial-ombudsman.org.uk
Phone: 0800 023 4567
Kind regards, Ruby - Member Servicing Specialist
This was the first time I had made a…
This was the first time I had made a claim and it couldn't have been more simple. Unlike a previous provider didn't have to log into this, that and the other. Telephone calls were answered quickly and queries that I had were dealt with very efficiently. My only criticism is that when choosing a consultant I didn't realise that if the profile stated that they deal with AXA patients that means they deal with Exeter ones as well. This was explained to me by one of the claim handlers. Perhaps this could be explained in the brochure you send out. But overall a good experience.
23 mei 2026
Antwoord van The Exeter
Good morning, Janer,
Thank you for taking a moment to leave us a review. I am delighted to hear that you have found the process of making a claim simple, quick and fuss-free. I have noted your feedback regarding the selection of consultants and passed this back to our claims and marketing teams to ensure that it is considered.
Kind regards, Ruby - Member Support Specialist.
My experience with the Exeter
My experience with the Exeter, although quite limited to date, has been excellent with claims being efficiently dealt with.
15 juni 2026
Antwoord van The Exeter
Good morning, Lyn,
Thank you for taking the time to leave us a review. I am very happy to hear that your experience so far has been excellent and efficient.
Kind regards, Ruby - Member Support Specialist.
No one is ever perfect
No one is ever perfect; but what makes the difference is when something does go wrong how that company deals with that. This has been my experience with The Exeter! Something went wrong they jumped straight in it, they immediately apologised and investigated and put things right. That is excellent customer service 👍
18 juni 2026
Antwoord van The Exeter
Good morning, Mrs. Robinson,
Thank you for taking a moment to leave us a review. I am very pleased to hear that you have found our customer service to to be excellent and that errors that were made were quickly corrected by our team.
Kind regards, Ruby - Member Support Specialist.
The Exeter have been refreshingly…
The Exeter have been refreshingly brilliant to deal with always really helpful when claiming or just asking advise.
They pay out swiftly to physios etc and I like that they send you confirmation of what they have paid out on your behalf
I have had a new knee and they paid for robotic work which not all companies do
Highly recommend this company
19 juni 2026
Antwoord van The Exeter
Good afternoon, Karen,
Thank you for taking the time to leave us a review. I am very pleased to learn that your experience with us was brilliant when you needed us most. Thank you for recommended us to others and your 5 star review!
Kind regards, Ruby - Member Support Specialist.
Professionalism and manner of the call…
Professionalism and manner of the call handlers
Simplicity of the processes
Clear Claims process
11 juni 2026
Antwoord van The Exeter
Hi Alan, thank you for leaving a five star review. I'm glad that you found our claims process simple and my colleagues dealt with your claim in a professional manner. Many thanks Denise, Member Servicing Specialist.
The cover delivered
Overall the cover went well . Only difficulty was around outpatient cover. I knew I would have to pay for the initial consultation but after approval i I thought subsequent consultations before and after procedure would be covered but it wasn't.
10 april 2026
Antwoord van The Exeter
Good morning, Christopher,
Thank you for taking the time to leave us a review. I am pleased to learn that overall the cover went well for you, though note you have mentioned the outpatient coverage in your review. If you would like to discuss this further, please do feel free to contact the Member Support team using the details below:
Phone: 0300 123 3201 (Option 2 - Monday Friday 8am - 6pm)
Email: member@the-exeter.com
Kind regards, Ruby - Member Support Specialist.
Antwoord van The Exeter
Good afternoon, Nikki,
Thank you for taking a moment to leave us a review. I am very happy to hear that you have felt supported by the service we offer at The Exeter. Thank you for your 5 star review.
Kind regards, Ruby - Member Support Specialist.
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