The Appliance Depot Reviews 

Hello
Just want to say a massive thanks placed order for gas hob needed this urgently they could not have been more helpfully posted with a next day guarantee thumbs up and five stars.
Thank you

The wife convinced us to go for a new Siemens fridge freezer from the Appliance Depot. For once she was right! Top notch customer service and a great product. Sensing my vulnerability we also acquired a Bosch washing machine soon after. Prompt, free delivery. Kitchen looking great at last.

I recently purchased a Neff Washer / Dryer with a saving of £400. It was new in box not ex- display or damaged stock. I shopped around and The Appliance Depot price could not be beaten.
The purchase was straight forward and the delivery guy was very helpful.
I can not recommend this company highly enough, I will be using again in the future for electrical appliances.

30/08/25: I ordered a used combi microwave from The Appliance Depot with 3 months warranty.
08/09/25: the microwave was delivered. I was advised to check it ASAP to report any damage or faults.
22/09/25: a qualified electrician fitted, but after a few days it became apparent that unit had a faulty panel, and possibly a fault with the microwave.
01/10/25: I reported the faulty appliance to Appliance Depot (AD) on 01/10/25 via email, and asked to return the unit. I did not feel comfortable keeping an appliance that costs over £1500 knowing that it had faults, and only 3 months warranty.
03/10/25: I chased AD again, as I had not received any sort of acknowledgement of my return request.
04:10/25: AD offered to repair the fault.
04/10/25: I declined the offer of a repair, as I had lost faith in this particular appliance, and didn’t want to risk a further fault developing after the remaining 2 months warranty had expired. I asked AD to process a return and refund.
07/10/25: I chased AD again, not having heard anything from them, and suggested that surely they had a documented returns process that should be straight forward to implement.
10/10/25: I chased AD again, not having heard anything from them, and expressed my disappointment in AD’s post sales customer service.
13/10/25: I chased AD again, not having heard anything from them. I advised that I would contact my credit card company and seek some legal consumer advice. I also told them I would be documenting my experience in this review today.

Let’s see what happens next. I think The Appliance Depot is a trustworthy company, until there is something wrong with an appliance they have sold. They prefer to only show /advertise /ask for reviews on reviews.co.uk, as AD has a more favourable overall reviews rating there. However, even on reviews.co.uk their “Refunds Process – Difficult” and “Returns Process – Could be Better”. Personally, I wouldn’t risk buying a “graded” nor “used” product from AD again – too much money to risk, and not worth the stress.

Bought Smeg tap which was squeaking, another one was sent with squeaks and dent. I sent an image and email to the company but had absolutely no response. Gave up on them and bought tap elsewhere. I would be careful buying from them. I bought sink which was fine but taps are faulty.

My experience has not been the best
I bought an oven that arrived without a box and scratched with doors unaligned.
When I sent in my complaint I was told that the item had been advertised with the doors not being aligned, however this is not the case and I should try cleaning the scratch and if I returned it and they were able to clean it I’d get charged £50
I will not be buying from this company again and I would not recommend anyone should buy either
I’m sorry to have to leave this feedback but had they been a little polite and tried to sort the issues out I’d never have left this

What a fantastic Company.I ordered a SMEG 5 burner Gas Hob very recently and was aware that it already had a few minor scratches of no real significance and saved nearly three hundred pounds in doing so.The service from The Appliance Depot was fantastic and the delivery process faultless.I'm delighted with my purchase and they are very honest and open with their customers.I highly recommend them to you.Paul

Driver who collected the returned part after 2 weeks claimed it was a regular tactic. Oven advertised as new. Arrived damaged, not in original packaging hoping customer would accept. Owner claims being in business for 18 years is an excuse that they know best. Do not be scammed!

Ordered a Bosch washing machine via the company and it did not have the door fitting kit included (supplied as an integrated unit). Bosch were completely unhelpful and very abrupt. Laura took over and sorted the issue, leading to the missing parts being issues FOC. She was supportive and demonstrated a compassionate stance throughout. Truly Excellent customer service.

Order placed and received a prompt phone call with a Delivery date for two weeks which suited us. Delivery man was very helpful.
Dishwasher was graded as no damage and that proved true.
I would use again.

Purchased in November 2024, communication re delivery was great as was the driver who dropped off.

July 2025 and the cooker was making an annoying rattling sound when cooling for up to 20 minutes. Logged an email with Charlie and he had a smeg engineer at my house and the problem fixed in under 24 hours.

Excellent customer service.

Don't bother!

Ordered an extractor fan recirculating kit from here. Admittedly we messed up and ordered the wrong one because the product codes are incredibly similar. I asked them if we could return it as it isn't compatible with our extractor and they said "no problem, but you have to pay for it to be insured on return via courier AND there's a £50 restocking fee". I have no problem paying a courier for it to be returned, but the restocking fee is incredibly unfair (especially on a product which doesn't cost much more than £50) Will not use this company again, use a fair company where you can return things within 28 days without issue.

Very misleading advertising.
Purchased a Smeg dishwasher through their on-line site – The pictures show the dishwasher with all panels fitted and this is what we thought we purchased.
When delivered (We paid £75.00 delivery service to the Highlands) it arrived without the door panel.
Contacted them about this and we were told that we had bought a fully integrated dishwasher and it didn’t come with a panel.
At no time on the web page did it state that there was no panel included even though the product listed showed a panel in place – This is the first image on their product page.
This is very misleading and somewhat disingenuous by this type of advertising – Had we been made aware of no panel, then we would have bought a different model.
I suppose we can return this for a refund but the shipping alone would cost us in total of £150.00 and then will have another £50 restocking fee, making it uneconomical to proceed with a return.
Just a word of warning about this company is MAKE SURE YOU READ EVERYTHING AND MAKE SURE WHAT IS SHOWN IS WHAT IS SOLD.
Very disappointed with the customer service and will NOT be a returning customer.

Product came with chip on control panel and dents even though it was listed at £20 cheaper then Hughes (with the discount). They claimed the photos listed it was damaged and I am awaiting evidence but it is totally unacceptable as there was no disclaimer anywhere. Will be taking to the Ombudsman as there is a restocking fee of £50 AND they expect you to return the product to them. Will not be using again, and I advise others to avoid!

I have bought extractor hood Bosch and I thought it was a brand new , arrived graded no box but with all parts - wrapped in whatever they had in warehouse. Customer service noticed that if I missed delivery it will be extra 50£ to redeliver , once I took appliance to my client I notice whistle noise from motor - so it was previously repaired unit as bolts was different. I did email to customer service and they told me to call Bosch . Problem was - badly repaired unit by students . I would not recommend to use this place as it was £20 cheaper than other shops - it’s not worth that

Awful firm.

The cooker arrived on a Thursday. Delivered by one man.
The cooker was left in front of my back door which meant it was in the way and needed to be climbed over to get in the house.
I called about this and complained asking for a manager to call me back. There was no body available when I called.
On monday I called again.

There was nobody available (again)
I unpacked to cooker to find that the small cosmetic damage that was assured repeatedly on the website was not small.

from the website

- The original packaging is damaged or missing.
- The appliance may have been displayed on the shop floor hence ex-display.
- Small blemishes or minor cosmetic marks to the appliance usually to the sides and or rear which won’t necessarily be seen once the item has been installed.

- All appliances are fully tested by ourselves before dispatch.

When I unpacked the cooker the small marks were actually large dents... I believe caused during delivery by the single delivery driver (It is a big heavy cooker)
As such the side panels are pushed in almost an inch off the original placement. So badly that I cannot use the temperate probe at all. The socket is obstructed by the panels.
This is obvisouly something that wasn't tested before dispatch... you cannot test an obstructed socket.

In addition there was broken glass everywhere, chunks that scratched my floor and broken glass in the base of the cooker and in little cracks where they neglected to clear it out during the testing.
I believe this is from a broken oven door that was replaced. There are marks showing damage to the door from the breakage and splinters of glass still in the crack at the bottom where the door opens.

The cooker was also missing connecting cabling that comes with a cooker normally.

I called again to mention these issues and finally got through to a "manager" who was rude and quite unpleasant. I told them the cooker needed to come back and they completely disregarded me.
When I mentioned the delivery guy had left the cooker in front of the door and had likely damaged the cooker doring delivery i was told "He did you a Favour, it should be a road side delivery".
I don't want a knackered cooker and I told them I wanted it returned as it wasn't fit for purpose and they ignored me.

I will be talking trading standards too.. but long and short of it I don't want to pay £1000 for a cooker that is damaged and not fit for purpose.

They should have followed obligations and collected it.

An awful experience and company. Disgusting attitude and I will do everything I can to make sure everybody knows just how terrible they are. Go literally anywhere else and get a product that you know will be what you paid for and not some second hand battered unit.

Very disappointed about their service, I bought a second hand appliance ( Smeg ) from appliance depot for 200£ plus delivery.
Already 3 months after the appliance was not working, ( the play button loose therefore not able to wash ) I called for a repair as i was convinced to be in warranty after 3 months of use and someone was sent and repair.
Only after one use the appliance did not work again( button play got loose again ) so I called again and have been told that I was out of warranty and I shouldn't have even the first repair as it was only 60 days warranty.

I then got a private repairer which discovered that the box inside was just fixed with card box piece and the screws was long used and broken so my appliance was pre destined to break very quick after the 60 days of warranty. I was trying to call them back and explain but they only reply that I was out of warranty and even got hanged off from the lady on the phone. I understand that it was cheap at the first instance for the brand of the product but selling a product already well damaged and only working for 3 months for £ 200 become a very expenses appliances.
After advice I have send them a proposal of arrangements but I just been blanked. No resolution found with them in case of the problem and no customer service. I would not recommend their services as instead of saving money this is costing me much more money and being without dishwasher for the last 4 months as I can not found resolution with them .

Just because Depot Appliance are cheap it doesn't mean that their Appliances should be poorly wrapped and come with scratches. Not happy

Ordered a microwave from this company, they took payment and provided me with the next earliest delivery date which was about 3 weeks later from purchase, my Kitchen was to be fitted first week of the following month so the microwave would be delivered about a week prior to this in time for fitting so I agreed.

The afternoon of the day before delivery they called to tell me that the product that I paid for could not be found in the warehouse…and was also out of stock. It took them that long to figure out the product I paid for ‘went missing’ and no longer exists in their stock which was incredibly annoying so close to my kitchen fitting date, they could not provide me with an alternative of the same price and spec they only offered products a minimum of £300 more expensive!

They were also not very apologetic and could not really care less about the inconvenience they caused me and just jumped straight to ‘’ We’ll get that refund processed for you’’.

Much better alternative providers that I have had really good experiences with such as Appliance city, Marks Electrical, Amazon and Hughes. Wouldn’t bother wasting your time and money here, I’d rather pay a little bit more elsewhere and actually receive the products for when you need them.