Price was cheaper than its competitors. Was unsure but took the risk however I was pleasantly surprised. Ordered on the weekend and delivered next working day as promised. Was sent several emails from... Toon meer
Bedrijf heeft geantwoord
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Found a competitively priced monitor (even against Amazon), ordered 5pm yesterday and here by 2pm today. Fantastic, efficient and even a nice personal touch email with the vat invoice in my inbox. Lo... Toon meer
Bedrijf heeft geantwoord
Good price offered on a Dell PC monitor and helpful advice given by Hannah, who was very pleasant to deal with. The model I wanted was out of stock and Hannah kept me informed of expected delivery dat... Toon meer
Bedrijf heeft geantwoord
Absolutely delighted with the service provided by IT Bay. Spoke to a real HUMAN, Hannah, who guided me through the buying and delivery process with great efficiency and kindness. What a difference to... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The IT Bay is an online technology shop selling technology, electronics and office IT products throughout the UK. We stock thousands of the latest tech products from leading brands including Dell, HP, Lenovo and Microsoft. With expert advice, the best prices on the web, rapid next day delivery and free, easy returns, The IT Bay is ideally placed to help you with all your technology needs. We're based near Manchester and stock a huge range of the latest laptops, PCs, tablets and monitors in our purpose built distribution centre. As well as exclusive offers on laptops, desktops and tablets that you won't find elsewhere, we also stock the accessories, components and peripherals you need to complete or customise your purchase. The IT Bay offers you... The best deals A wide range of the latest tech products from the leading brands at the lowest prices ready to ship immediately from stock. As well as exclusive offers on laptops, desktops and tablets that you won't find elsewhere, we also stock the accessories, components and peripherals you need to complete or customise your purchase. For example, seen a laptop but need to add more RAM or upgrade the storage? Not a problem, our team is there for you. Unrivalled service Reality check - everyone claims to offer great service. Having shopped at the competition, we know from experience it's the little details that add up to make a huge difference. We aim to provide a simple, easy and hassle free service both during your shopping journey and post sale. Got a DOA part your need replacing ASAP? We can ship same day nationwide. Need a fast quote? We'll typically respond in under 30 minutes. Bought something and changed your mind? No problem! We offer free, easy returns for 30 days from delivery. Expert advice Behind our website is a knowledgeable team of tech specialists with decades of IT experience. We're here to help when you need us whether that's for product advice and selection, troubleshooting or assistance with a business project such as a tech refresh. Sometimes you just need a second opinion - give us a call for a friendly chat today. Tech from the leading brands Our expertise with the leading technology manufacturers such as Dell, HP, Lenovo and Microsoft allows us to source the most popular products at the best possible prices and pass those saving onto you. As well as special deals and exclusive products, we've got the knowledge to help you find the kit you need. From product selection to delivery and support, we've got you covered. Our customers We supply both consumers and businesses via our website and our in-house sales team. We also supply to the education and public sector. Order online before 5pm and you'll typically receive your goods the following business day. We offer a range of flexible payment methods including PayPal, Klarna Finance and 30 day credit facilities for business customers.
Contactgegevens
P16, Heywood Distribution Park, Pilsworth Road, OL10 2TT, Heywood, Verenigd Koninkrijk
- 0330 174 1338
- sales@theitbay.com
- www.theitbay.com
4,8
Uitstekend
235 reviews
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a reliable trusted company
a reliable trusted company, with good price, products and custom service
8 oktober 2023
Review zonder uitnodiging
Antwoord van The IT Bay
Many thanks for taking the time to leave your feedback.
Ordered at weekend delivered within 2…
Ordered at weekend delivered within 2 days exactly as advertised excellent service
24 oktober 2023
Review zonder uitnodiging
Antwoord van The IT Bay
Many thanks for the feedback, much appreciated.
Outstanding customer service
I wanted a USB-C monitor and spotted one on The IT Bay. As they advertise, I received my order the next working day. On checking, I found that it was a slightly older model than advertised which didn't have the USB-C port. Within just a few hours of sending an email, I had the pleasure of speaking to Hannah, who explained what had happened. Hannah was an absolute star. She organised the return of the item I had been sent for the next day and quickly arranged for the correct model to arrive at a time I was available. Each day, she kept in contact with me to explain what was going on. Thank you Hannah and The IT Bay for the excellent service. As for the monitor I purchased, it's fantastic and was at a great price. I couldn't be happier. I'll certainly be shopping again at The IT Bay!
20 oktober 2023
Review zonder uitnodiging
Antwoord van The IT Bay
Thank you so much for taking the time to leave your review. We are sorry for the initial error made on this monitor. Thank you for your patience and allowing us to rectify this for you. We look forward to being of service again in the future
I ordered a 4k screen for my office
I ordered a 4k screen for my office.
It came really quickly. Good value.
It was missing the uk plug, I sent an email about it and helpful Hannah was on is straight away and it arrive first thing the next day. Top quality service and product offering.
19 oktober 2023
Review zonder uitnodiging
Antwoord van The IT Bay
Many thanks for the feedback and sorry about the mixup with the plug.
Bought a docking station there that was…
Bought a docking station there that was faulty. I am giving full marks here for excellent customer service. Return was handled exemplarily well.
10 oktober 2023
Review zonder uitnodiging
Antwoord van The IT Bay
Thanks for the feedback and glad we were able to process the return smoothly for you.
Ordered a Surface Pro laptop having…
Ordered a Surface Pro laptop having researched IT Bay history. Arrived quicker than expected, well packaged. Great communication. Perfect experience.
5 oktober 2023
Review zonder uitnodiging
Antwoord van The IT Bay
Thank you so much for your kind words. It genuinely means a lot to us.
Bought a refurbished gaming monitor for…
Bought a refurbished gaming monitor for a fraction of the price of a new one, graded a B but there's literally not a mark on it. Great service and next day delivery. Thank you, would definitely order again.
28 september 2023
Review zonder uitnodiging
Antwoord van The IT Bay
Thanks Dan, hope to see you again in the future.
As a repeat buyer I was again impressed…
As a repeat buyer I was again impressed with knowledge and excellent service. Price was good too. Thanks.
22 september 2023
Review zonder uitnodiging
Antwoord van The IT Bay
thank you for your feedback
Great stock and price with fast…
Great stock and price with fast delivery. Recommended.
16 september 2023
Review zonder uitnodiging
Antwoord van The IT Bay
Thanks for the feedback, hope to see you again in the future.
Simple straightforward ordering at good prices
Easy to use website, smooth payment process, good value pricing, swift delivery confirmation via UPS. What's not to like.
30 augustus 2023
Review zonder uitnodiging
Antwoord van The IT Bay
Thank you for providing your feedback! It is much appreciated
Fantastic Service
The service I received from this company was fantastic from start to finish. I used the chat facility to ask a couple of questions regarding an item, each time the response was fast and efficient but with a nice human touch, a refreshing change from those awful chatbots! Ordering was simple, delivery quick and communication throughout was excellent. Microsoft advised I needed this item, unfortunately it didn’t fix the problem, which turned out to be something else. I contacted IT Bay to explain the situation, Hannah was great and took me through the whole returns process. The refund was in my bank account in less than a week of receipt. If more UK companies provided this level of service, life would be a lot easier. Well done IT Bay, I will definitely use you again and recommend to others.
18 augustus 2023
Review zonder uitnodiging
Antwoord van The IT Bay
Thank you so much for taking the time to leave your review! We look forward to being of service again in the future
Great selection
Great selection, great price, really fast delivery
20 juli 2023
Review zonder uitnodiging
Antwoord van The IT Bay
Thanks for the feedback, much appreciated.
Excellent
First rate and no hassle service. My products arrived on time next day and well packaged and communication from IT Bay was first class with absolutely no issues. As an added bonus it was an excellent price too and I know they will be first on my list for future purchases.
30 juni 2023
Review zonder uitnodiging
Antwoord van The IT Bay
Thanks for the positive feedback, we hope to see you again in the future.
Great consultants, great service
Found great value in Hannah the human consultant I chatted with, who helped me find the device I was looking for. Highly recommend!!
14 juli 2023
Review zonder uitnodiging
Antwoord van The IT Bay
Thank you for your kind feedback. We've shared your comments with Hannah and she's very pleased!
Great service
Delighted with the quick delivery of my HP monitor and communication from the IT BAY. Would use again
20 juni 2023
Review zonder uitnodiging
Antwoord van The IT Bay
Many thanks Lynne, pleased to hear you were happy with the service.
Good Customer Service
I purchased a monitor for £372 which qualified for £18 cashback. This was declined via a cashback site and later explained that the merchant had refused it. I contacted IT Bay regarding this and they explained there had been a processing error and they agreed to offer the cashback directly. The response from customer service was prompt and I received a very fair outcome. I would feel confident ordering from The IT Bay in the future.
16 mei 2023
Review zonder uitnodiging
Antwoord van The IT Bay
Firstly, allow us to express our apologies for the experience you've had with your recent cashback claim.
Our customer services team have processed this manually as it appears there was a data error which prevented this happening automatically.
Thanks again for shopping with The IT Bay.
Professional, prompt and very good pricing
Really easy and friendly to deal with; professional and prompt in dealing with a product swap. They have some fantastic pricing too. Highly recommended.
6 juni 2023
Review zonder uitnodiging
Antwoord van The IT Bay
Many thanks for the feedback, glad we were able to get you sorted quickly.
Great prices and legit business
Great prices. Quick delivery. No issues. Legit business. Would buy from them again.
5 juni 2023
Review zonder uitnodiging
Antwoord van The IT Bay
Thanks for your kind words. Hope to see you again in the future.
Excellent service and good value
Bought a monitor - very good value compared to prices elsewhere. Excellent service - ordered late afternoon and it arrived promptly the next morning. All communications have been helpful and prompt. I had not come across this company before, but very happy to recommend them after my own good experience.
26 mei 2023
Review zonder uitnodiging
Antwoord van The IT Bay
Thank you for taking the time to provide feedback. We're pleased you were happy with the shopping experience at The IT Bay.
Great service all round
I'm not one to do online reviews very often, but, this company deserve one.
Needed a dock for my new laptop, got the advice I needed from a real human being via the online chat facility. Answered my questions with care, then received informative communication and next day delivery at a very good price, perfect service, no hesitation in recommending IT Bay, will definitely use again
15 mei 2023
Review zonder uitnodiging
Antwoord van The IT Bay
Thank you for your kind words, we're delighted you were pleased with the service.
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