The Motor Ombudsman Reviews 

Provided help and support when I had no response from the company O was dealing with these guy's do a fantastic job and I would definitely recommend using them

Useless time wasters - After months of my emailing and waiting they told me they could not help as useless Evans Halshaw were not part of their scheme!They could have told me that months ago and even just a week ago they asked me to propose a solution so I emailed them all the costs,mileage ,time and trouble etc which was a complete waste of time.They should have made it very very clear from their first acknowledgement email and later emails that said they were waiting and waiting to assign someone to help

understanding and helpful to set up new file

So far I've received a great service from the Motor Ombudsman. I've been kept up to date with my complaint with clear precise and easy to understand communications.

Without going through the motor ombudsman I would never had got reimbursed for the repair to my car from the warranty company.
It was long process , but it's a free service with i expect a high volume of complaints to deal with, but it's worth it if you genuinely feel you have been let down by the company you have a complaint with.

I’m still not happy about my car repairs the motor obinsman can’t do anything about it I’ve been to the citizens advice bureau sent a letter to the first mechanic that fixed my car that was shaking and told me because I didn’t take it back to them to fix iTool it somewhere else it’s not there problem but I can’t prove they messed my engine up and I was only sup to have a wet belt but they done all other things and charged me a load of money can someone plz tell me what I do now

The service has been good, the vendor in my case has not respected the authority of the motor ombudsman and not responded.

Helped me resolve an issue with Mercedes that I was unable to resolve. Saved me £2000. However be aware, it took over 6 months for an initial response from the Ombudsman and eventually resolved after 10 months, my car was off the road the whole time and deteriorated.

The big companies always win ! The poor customer has no chance

Very bias towards everyday customers and don’t hold car dealerships accountable

Taking a long time and odd to ask for user experience when the process/claim is still being looked at

This organisation in my opinion is not fit for purpose. My case is now over a year old and updates have been non existent. I have always had to ring for information (or lack of it) and get the same excuses - lack of resources, waiting to be assigned someone who can make a decision etc etc. Simply not good enough. I asked during one telephone call if I could speak to the M.D. or someone in authority to try and get some action. The guy I was speaking to was aghast and said that there was no "mechanism" for that to happen. I have a car on my driveway with an engine oil light issue that it had never had until it went into Baylis Hereford for a repair that they diagnosed. Various attempts to rectify the issue failed and eventually they gave up. They recommended I contact the Motor Ombudsman and now I think I know why! I have submitted an online complaint form on the Motor Ombudman's site but having had no response I am not sure they got it.

I believe the service would benefit from being more consumer-focused. In my case, I felt the caseworker was more favourable towards the dealership's position than mine, which gave the impression that the business's interests were being prioritised over those of the consumer. A more balanced and impartial approach would improve the overall experience.

The whole process took to long, and in my opinion was based on the side of the car dealer.
Would not reccommend or ever use again.

Everything was explained clearly

Gave completely different info on the phone and said we’re sending forms but sent completely the opposite

They did not take into account the physical evidence that I had, or suggest that I took it to an expert car centre for evaluation. It seems to me that the motor industry overwhelmed the motor ombudsman with carefully worded excuses and gobbledygook.