The Skincare Supply Reviews 

I ordered a large bottle of facial cleanser. I heard nothing from company for well over a week. After sending an inquiry about my order, I finally was told the product I had ordered was professional order only. That was not stated anywhere on their site. They held my money and hadn’t notified me until I inquired about my order. They are awful!! I’d like to give no stars for this experience.

worst worst WORST company to deal with. Ordered in January and sent a few follow up emails. They finally sent an email late April saying their order was seized at the border and then offered me to either wait for the next shipment, and had to wait on the refund queue as people were doing charge backs on their credit cards. It's late July now and still haven't received a refund. SUCH A FRAUDULANT COMPANY! DO NOT ORDER FROM THEM!

Ordered 5/23/25, phone number bad, no response to emails. Do not order from this company!!!!!!!

Recieved item frozen solid and lid was leaking was told that it is not covered do to the cold climate that I live in and freezing most likely caused leak and will not be receiving replacement product or my money back was actually told to shake and use it I understand that the leak could of possibly been caused by freezing but how do I know it wasn’t faulty to begin with or was broken during shipping it did take a month to get here so check the weather before ordering make sure it’s not to hot or not to cold lol they did offer me 15% off my next purchase witch I think is admitting some fault won’t be needing that won’t be ordering from this company again still can’t get over the fact they told me to shake and use an open product a skin care supply company what a joke

I wrote before that they didn’t answer almost a month. Actually, they replied I got a refund and products for free. I was surprised.

Placed an order and a few days later received an email stating my order was cancelled and being refunded with no explanation. I’ve emailed customer service multiple times for an explanation of why my order was randomly cancelled and have received no answer. Incredibly unprofessional and will never shop on this site again.

I didn’t receive my product even though I paid. Customer service doesn’t reply. Don’t order from them.

Placed an order over three weeks ago, and never received it. I called, texted and emailed the company and no response. Not sure what to think, seems like a scam.

originally, I thought I was going to be ripped off, but eventually, I got my product. Needless to say, their shipping/customer service needs some work, but I can at least say, it's not a scam.

I was very appreciative of Customer Care. They responded with a refund when products were unavailable.

There has been a fraud of my credit card information on this site due to the theft of my credit card information.
The company employees did not want to help me, although I immediately wrote to the support service.
Their goal is to make more money, they don't care about customers, they are rude.

I placed an order online, one month later still hadn't received it but had been charged and order still said confirmed. I emailed in asking if my order would be shipping soon and received a response asking to confirm my address and I did so right away and then nothing....I checked the status another week later and it said order cancelled and they refunded my cc but did not even let me know. This is the second time this has happened to me on this site, the first time I assumed the items were out of stock but they did not even let me know either time, just cancelled with no notification. I ordered the first time with no issues so didn't expect this and the very least they could have done was let me know.

Very impressed with how fast my product arrived. Will order again - great selection of different brands.

Great selection!
Best products!
The staff are incredibly kind, friendly, and very helpful.
I highly recommend Skincare Supply!

Great selection. Speedy delivery. Very helpful in customer care. Was able to help me source the best products for my skin.