Finally all has been resolved. Just be careful when signing up as there is currently no monthly subscription, only yearly. Also there is no way to make direct contact and when sending a general query... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
DO NOT JOIN THIS!. You cannot speak to anyone, just get taken in circles. I genuinely think its a scam. How can a union not have a contact telephone number? You select "Contact us" but there is no phy... Toon meer
Bedrijf heeft geantwoord
This company isn't what I thought. Paid annual membership first time, accessed dashboard but no help offered. One year later they went to my card and took money. Same day I cancelled my subscription... Toon meer
Theworkersunion.com is not a trade union. Their website misleads you into believing it is and there’s articles saying they’ve been banned for this. Couldn’t find an email address to cancel subscriptio... Toon meer
Bedrijf heeft geantwoord
2,6
Slecht
86 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
After writing a review about the…
After writing a review about the workers union stealing my money and making no contact. He had the cheek to contact me to ask why I left a bad review. Where was the phone calls and emails when I was asking for my money back. Attitude on the phone was passive aggressive. Said I would only get my money back if I removed the bad review. He has now contacted trust pilot to ask them to flag me. I will be leaving a bad review every day until my money is returned. Have a good day
1 september 2021
Review zonder uitnodiging
Really helpful
Really helpful, quickly solved issue I had, response time was faultless
11 augustus 2021
Antwoord van UK Workers Union
We are truly grateful to you for choosing us as your union Paul and for giving us the opportunity to assist you. Thank you for taking the time to leave this wonderful review.
Very quick to respond
Very quick to respond, helpful and sympathetic to my situation.
11 augustus 2021
Review zonder uitnodiging
Antwoord van UK Workers Union
Thank you Kerry so much for your feedback and for being a valuable member. Its always nice to share such comments with the rest of the team.
They were unable to offer advice when I…
They were unable to offer advice when I needed them and then renewed my membership without notice...
11 augustus 2021
Antwoord van UK Workers Union
We are sorry we couldn't help you Yolanda. We must try harder to accommodate everyone's needs. Please accept our sincere apologies.
Being part of a union means that when…
Being part of a union means that when you really need them they should be there. However, it took 6 days for them to respond to my dashboard enquiry regarding a disciplinary meeting.
Then when I ask for representation at my appeal meeting I was advised it was not procedure. This is why you join so that there is someone there within helping you fight and understand what is happening.
Charles was amazing. However when I asked for someone to be with me I was advised that was not possible. However the delay is responding to my dashboard enquiry meant I only recieved advise after the meeting had already happened.
I would recommend Charles to anyone. He did give good advice. However when I needed someone to be with me this was not possible.
10 augustus 2021
Antwoord van UK Workers Union
Sorry Candida Kennedy-Reid you commented on how efficient we were. You even applied for a job at the union! Have we missed something here. Maybe you can help?
Senior management take these issues really seriously and after reviewing your file and logs Charles was more than helpful and extremely professional at every stage. At no point did you show concern. You also benefitted from specialist solicitor legal advice on the 14 Jul 2021 13:54:42 (48 minutes) Advice which you did not follow.
We need to understand where we have gone wrong and why you would make such a statement given that support was continuous, professional and courteous.
Number Of Calls x10
1 You Registered on the 09 Feb 2021 14:15:39
2 Call 09 Feb 2021 (33 mins)
3 Call 25 Mar 2021 (45 mins)
4 Call 02 Jul 2021 (26 mins)
5 Call 05 Jul 2021 (21 mins)
6 Call 06 Jul 2021 (11 mins)
7 Call 07 Jul 2021 (42 mins)
8 Call 08 Jul 2021 (17mins)
9 Specialist solicitor legal advice on the 14 Jul 2021 13:54:42 (48 minutes)
10 Call 10 Aug 2021 (38mins)
Number of Emails sent x10
1 10 Feb 2021 10:35:45
2 10 Feb 2021 10:35:55
3 19 Feb 2021 10:38:04
4 19 Feb 2021 10:38:27
5 25 Mar 2021 10:07:29
6 05 Jul 2021 10:01:45
7 06 Jul 2021 09:18:19
8 06 Jul 2021 09:20:07
9 14 Jul 2021 12:49:39
10 19 Jul 2021 13:04:17
Antwoord van UK Workers Union
Hi Gary, thank you for being such a valued member and thanks for getting back to us. After checking with the operator in question (logs) at the time he believed that as a HGV driver for a large glass company you required expert legal advice to a serious and complex matter. We do however thank you for your important feedback. We will of course need to try harder. Thanks again.
I've been trying to get a refund for a…
Couldn't ever speak to anyone and was made to change my original review to secure my refund!
10 augustus 2021
Review zonder uitnodiging
Antwoord van UK Workers Union
We must thank you David for highlighting our shortcomings. No excuses here, we appreciate the opportunity you have given us.
Communication difficulty resolved.
After having an initial problem resolving a dispute over an auto renewal payment, I was contacted by a member of customer service staff by telephone and offered a full refund. The representative apologised for a breakdown in communication and was eager to hear of the difficulties I had using their website in order that they could avoid the situation recurring.
10 augustus 2021
Review zonder uitnodiging
Antwoord van UK Workers Union
Dear Mr Gordon. Thank you so much for giving us the opportunity to rectify any mistakes that were made. We really do appreciate your feedback as this does help with our training protocols.
Not great
Joined this union by accident while in a difficult mental state - Google took me to the wrong website. Sent them messages explaining what had happened and asking to cancel/get a refund. However it took a long time to get a response although they have now promised me a full refund.
30 juli 2021
Review zonder uitnodiging
Antwoord van UK Workers Union
We appreciate your valuable feedback James. We strive to offer the very best service to all our members. Our website appears on Google, Bing and most other search engines. We appreciate you joined us by accident and for any confusion which arose. Thank you very much for your understanding. We must try much harder and your feedback will assist us in achieving this.
Excellent customer service by Anthony
The Workers Union have been really helpful especially Anthony. He resolved all my issues immediately.
27 juli 2021
Review zonder uitnodiging
Antwoord van UK Workers Union
We thank you so much Laxmi for such wonderful feedback. Really appreciated.
Hi workers union,
Have used them in the past when was having concerns about getting made redundant,
Very helpful and professional,
And at a time when you need the right advice , there right on the Mark.
23 juli 2021
Review zonder uitnodiging
Antwoord van UK Workers Union
Thank you Berron. We will look into this immediately and hopefully provide a solution.
I was very worried about my position at…
I was very worried about my position at work, but the adviser from the union restored faith and made sure that am not worried a single bit, very good experience
9 juli 2021
Review zonder uitnodiging
Antwoord van UK Workers Union
We appreciate your comments Mr Naji. Thank you.
Happy so far
I phoned this union regarding what would happen if my employer tried to mandate the jab and the lady on the phone (who was very friendly) assured me they would fight my corner. later that night I joined this union, I have a good feeling they will be worth having on my side.
7 juli 2021
Review zonder uitnodiging
Antwoord van UK Workers Union
Thank you Mr Walpert.
Very helpful
Having left a message on my members dashboard I was contacted in less than 5 minutes. The gentleman was very helpful and explained everything clearly and concisely.
6 juli 2021
Review zonder uitnodiging
Antwoord van UK Workers Union
Its always a pleasure to deal with with you Neil, as a valued member your feedback is very much appreciated and will be shared with the whole team. Thank you.
I spoke to Charles who helped a lot…
I spoke to Charles who helped a lot with my query
29 juni 2021
Review zonder uitnodiging
Antwoord van UK Workers Union
We thank you so much for taking the time to provide us with your valuable feedback Christina. We really appreciate it.
Charles was very helpful and…
Charles was very helpful and professional. He gave me advice what I was looking for.
25 juni 2021
Review zonder uitnodiging
Antwoord van UK Workers Union
Glad to of been of service Marzena.
Terrible service no contact number to…
Terrible service no contact number to speak to anyone just computer links, take your money straight away and I cancelled within 14 days(due to other reviews) and they only refund a percentage not the full amount. Avoid this union totally wrong in all ways and of no use at all.
8 juni 2021
Review zonder uitnodiging
Antwoord van UK Workers Union
Our services are provided to all members on the same basis. There is no cherry picking or que jumping. This sometimes may not suite everybody and we understand this from your valuable feedback. We must try harder.
Quick call back
26 mei 2021
Review zonder uitnodiging
Antwoord van UK Workers Union
What could we have done better to achieve five stars Chris. We strive to bring the very best to our members. Thanks for your feedback (must do better)
Great advice
Great advice offered on what to say to my employer to resolve my duspute and more importanly how to say it with a positive result for me within an hour of sending the e mail.
Thank you for your time and assistance
25 mei 2021
Review zonder uitnodiging
Antwoord van UK Workers Union
So glad your dispute with your employer was resolved Ian. Here if you need us, hopefully you won't. Thank for letting us know.
I agree with the last comment
I agree with the last comment, keep away from this union, they took £73 & every time I have rang for advice, there has been none forthcoming, all they keep saying is do you want us to instruct a solicitor, and that’s on a no win no fee,!my previous unions were there on the telephone to give advice & support, and come into the workplace if needed,you will not get that from them,?when I queried why I they had never given me advice, he said because I am just a call handler, what good is that to people with work issues requiring advice. I asked yesterday about cancelling the policy that I took out in March 2021 & was emailed that I would have to pay an extra 30% on top of the original fee of £73.... save your money & use another union, wish I could turn the clocks back, would not have wasted my time & money for nothing in return... please their attitude is very off hand from the call handlers. Ps had to enter one star to get onto this typing area, I would give them a minus rating
21 mei 2021
Review zonder uitnodiging
Antwoord van UK Workers Union
Sorry for the delay in replying. Senior management take reviews like this really seriously as it gives us an indication as to how our performance could be improved. We have looked into why you were not happy with our services Karen and found the following:
Contact Made. Number Of Calls, Date & Time Recording
1 22 Apr 2021 09:31:33 Time spent 45 mins
2 23 Apr 2021 09:08:38 Time spent 32 mins
3 14 May 2021 09:03:39 Time spent 26 mins
4 20 May 2021 10:38:54 Time spent 15 mins
Number of Emails Sent
1 22 Apr 2021 09:31:33
2 23 Apr 2021 09:08:38
3 14 May 2021 09:03:39
4 20 May 2021 10:38:10
5 20 May 2021 10:38:54
After speaking with the advisor and checking the logs it appears that he couldn't answer your questions. Your situation at work was precarious and a solicitor was recommended based on what you told him. Maybe a different line of questioning by the operator would have been more appropriate. He was new to his position and obviously our training isn't as robust as we thought. Thank you for bringing this to our attention. We will reevaluate our training methods.
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