Thorntons Reviews 

Very quick and easy. Although they didn’t have an item, they let me know and offered an alternative or a refund.

Thank you Anissa for being so helpful with our query this week.

Item ordered. Not available
Email offered an alternative which was excellent
Very quick service

GREAT CUSTOMER SERVICE!

Ordered some Chocolate Covered Toffee over 3 weeks' ago. However, as my order had not arrived,
I contacted their Customer Services and received a response from Chelsea. She was very professional and managed to sort the issue.

Cannot fault dispatch and delivery time. My mother is very fussy and asked for a thorntons figure for christmas. First off... the minimum order was £15 so added a couple of bags to make up the checkout. Thorntons used to be in Glasgow fort and you got 2 pick & mix bags for £5. With my husbands blue light discount it came to £8 for both. Honestly wish I wouldn't have bothered. The figure seems so small compared to what you used to get in asda for a tenner years ago. Menu has also gone downhill. No more vanilla truffles.. I don't think I'll be rushing to order from here again. One small figure and 2 small bags of chocs for 25 quid and that was with discount.

Jason treated me with professionalism and had a friendly manner. He went above and beyond. Thank you

Ordered multiple Christmas boxes as presents. Unfortunately one of the boxes had opened in transit. Contacted Customer Support this evening and within a short time Chelsea replied and is sending me a replacement box. Great customer service!

Thank you Chelsea for helping me with my order today. I really appreciate your help and advice.
Will certainly use Thorntons again. Customer care excellent.
Thanks
Tom.

Had a problem getting into my account, one email and the lovely Chelsea sorted me out and I got to place my order, great service and I would definitely recommend Thornton's, yum yum

The response from Customer services was a very positive experience.
Fast reply, very polite and resolved the issue immediately without question.

Always loved Thorntons, but love them even more now. Ordered some gifts online, when one arrived already opened, it was replaced without quibble. Thank you Thorntons!

Great quality chocolates ! Have ordered multiple times from Thortons, quick easy & fast purchase/deliverys ! Any time i've had to contsct them about my order (through no fault of their own) they have always been so helpful.

I had problem with my delivery and had to e mail Customer Service. The person who dealt with my delivery was extremely helpful, friendly and kept me informed on progress. She was a delight to correspond with. Excellent service thank you

Had a problem with my order, contacted Thornton's and Chelsea sorted it straight away👍

Although I got sent the wrong order, it was very quickly rectified and a replacement sent straight away. With the very good service, prices and fast delivery, I wouldn't hesitate to buy direct in the future.

I love Thorntons chocolates, have been buying it for myself for over 30 years. Gorgeous confectionery, great deals to be had, I got 15% off & free delivery on my order for cyber Monday deals. Customer service interaction is phenomenal, big thanks to Anissa who helped me so much when my free delivery didn't go through. Delivery is usually quick, my last order took a bit longer than usual but worth the wait. Miss having the shops in the high street.

My order was lost at the royal mail and when I phoned the lady was really nice she replaced my order without any hassle.
Brilliant customer service

My item arrived without the personalisation I had requested but Chelsea handled it in a perfect and effecient way. She resolved my query within 12 hours of me contacting customer care and I was very grateful for the way she dealt with it.

Ordered some bags of chocolate for a birthday during Black Friday when there was 15% off. I also had a discount code for signing up which knocked off the postage. However it was only after I had bought the items the discount hadn’t been taken off - I was in a bit of a rush as the Viennese truffles kept going out of stock! However I contacted the customer care team and Chelsea advised she could refund me the difference. Great service so far (chocolates and refund pending)!

Customer service excellent when there was a mistake on my order .