Tigerair Reviews 

I checked in online for a flight and received a confirmation text that had a working link in it but when I went to board the plane, the link went to an error and I was told that I wasn't checked in and that the text was checking me into a flight that I had already travelled on (which isn't possible). I had to them book another flight and travel from the Gold Coast to Brisbane to take it so I could get home. Once home, I wrote a complaint to them and they admitted that it was a system error on their end that had caused this but advised that it was my responsibility to know this and therefore would not provide any compensation. I cannot believe that they expect me to pay for their error. This takes incompetence and appalling customer service to another whole level

Bangkok Singapur und zurück. Sehr enge Sitzplätze, unfreundliches Personal, absolut kein Service. Ohne Gebäck und Verpflegung 170 euro für 2 Stunden Flug ist nicht billig. Heimflug trotz früherer Landung doch Verspätung. Nie wieder.

Last weekend I tried unsuccessfully to check in for a TigerAir return flight from the Gold Coast. I'd downloaded the app onto my phone & completed the checkin information - entering the booking number, date & airport. I selected to have the confirmation sent to my e-mail address, checked my e-mails & opened the confirmation e-mail which had arrived almost immediately - it thanked me for checking in for my flight, informed me my boarding pass was attached & further informed me that TigerAir looked forward to welcoming me on board. Unfortunately this was far from the case - I arrived at the airport at 1520 for my 1700 flight. I waited patiently for boarding & opened the e-mail & attachment as I approached the TigerAir staff. Daniel scanned the boarding pass & told me it was the wrong one & handed my phone back. I checked the e-mail & informed him - "no this is the one I was sent this morning" & pointed out the time on the confirmation e-mail. He said "I'ts for a Sydney to Gold Coast flight" (that I had taken 5 days earlier!) He was dismissive saying "You're not checked in. Go out & find another flight." I went back to the Checkin counters but there were no TigerAir staff & no seats available on any airline to get me back to Sydney for work at 21:30. I made calls to TigerAir & Flight Centre staff also attempted to get TigerAir to arrange an alternate flight but they refused to do anything. I was told to send an e-mail attaching the documentation, which I did. I was forced to remain on the Gold Coast overnight, pay for a hotel, transport, miss a night of work (I'm a nurse) pay for another flight - all up over $220 due to TigerAir's malfunctioning checkin system. To date TigerAir have not responded to my request for an alternate flight home 5 days later!