Tiles-direct.com Reviews 

Good selection of tiles for all budgets, fast delivery of sample, quick delivery following online order, kept informed regarding delivery. Tiles look great, very happy with service. Thanks

A load of tiles were broken on the order i recieved yesterday. I get this will happen. Upon calling them i was told i need to send photos showing each invividual broken tile, and they won't send out those tiles i can see are broken now, and any others required which are discovered next week when the tiles need to be moved, only in one lot requiring me to open and check every single tile now. They also refused to take away the packs of broken tiles. Whilst they are cheap, so is their service and business practice. I won't be using them again and i would suggest others avoid them too.

Might be the best tile company in the UK but I don't know because every time I pressed a Google shopping link it kept going to a chat bot.

Couldn't get past the bot to look at the site.

Before I placed my order I asked how much they had in stock. I need 40sqm they said they have 70sqm, so I placed my order. On a day of assumed delivery I got email saying that my tiles are out of stock and I can choose something else. I responded to that immediately and said I was told they have 70sqm in stock. Had to wait for response 2 days, and I all got “sorry we have limited stock of the tile”. Since they I sent plenty of emails all ignored. Really shocked by lack of communication and customer service.

Tiles-Direct were easy to contact for stock check and Debs was fantastic!! She helped guide us on how to fast track our lastminute order and actioned this with the warehouse… 2 days later we should recieve our mosaics for a disability bathroom :)

I have made several orders for samples - choosing tiles is a minefield!
I realised my first few ordered were going to my old address (no idea how this auto filled)
I emailed and got a response within minutes from Debs, who amended/redispatched my orders with no fuss at all.
Very happy!

Great service from tiles direct, few tiles were damaged in transit but tiles direct replaced them with no issues within a few days.

I had a great experience with Tiles Direct. Debs helped me with my order and was so helpful throughout. The delivery charge was originally £39, but because my order was small, I contacted them and Debs quickly arranged to reduce it to just £10. She was quick to reply and made the whole process smooth and easy. Excellent customer care – highly recommend!

Dreadful chat bot on this website. It really is doing you no favours whatsoever

Really helpful customer service. I needed to amend my order after placing it online and the team helped me really efficiently

The tiles we ordered were great value and delivery was very quick - ordered on Friday, arrived on Monday.

We discovered a few breakages on delivery but these were easily and quickly replaced without issue. Would definitely use this company again.

Great tiles, just what I needed, in the perfect quantity. I thought it would be too smaller of an order but no problems there...

The automatic delivery charge of £39 was a little excessive but it was swiftly dealt with by Debs who confirmed they would send me a refund of a reasonable amount for the delivery. Just a shame it doesn't calculate accurate delivery costs at the point of sale.

Really happy with tiles direct. The quality of the product is great and the customer service is top notch (thanks to Debs). Would recommend them and use them again.

Efficient with great communication

Called & spoke to Debs about a question I had with a purchase I had just made. She handled this very quickly, professionally & most importantly to me in a very friendly manner
& was even able to save me money
Result
Would highly recommend Tiles-Direct.com

Fantastic customer service. I'm a repeat customer and the tiles are superb. Customer Service amazing. Our first delivery couldn't have been better, pallet delivery, deliveredright up to the foor exactly where we needed it. Our second delivery, we did have issues when the delivery company was trying to deliver to the wrong address. Contacted tiles direct and within 10 minutes of me emailing, Abu was on the case. Contacted the delivery company straight away to see what was wrong. Maya then took over on the weekend sending a photo to confirm the address was wrong. Delivery reorganised for the next day which happened as it should. Tiles all safe and unbroken.
Absolutely superb customer service and tiles. I would highly recommend and I will definitely be back. Thank you.

Ordered online on a Wednesday for delivery on the Friday. Delivery didn't arrive. Phoned the office to follow up, got told they apologise and it was going to be dispatched that day, and would be with me on the Tuesday. Again, it didn't arrive. Called the office again on the Wednesday (a week after I placed the order) to be told it had been put down as a collection and I needed to pay an additional fee for delivery, even though the website had automatically offered me free delivery and wasn't told this the first time I called up. I cancelled my order as the only reason I went with these in the first place was so they would be delivered fast (or so I thought). Go to B&Q instead!

Different colours for the same "type" of oak acoustic panels. - Unacceptable.

I've ordered the same type of acoustic panels but with two different dimensions. Unfortunately, the same (!) Oak wood had a different shade.

My mistake was that I put them into the wall and then realised it. Of course, they don't offer compensation since it's already installed and there is no staining solution (they don't sell it).

So always check your order because apparently their quality control is non-existent.

Superb company. There was some confusion on the order which they responded to and resolved for me within hours of ny raising it.

Very very happy to recommend them