The roller board quality is solid. However, when the handle broke, customer service sent me a new handle part to install myself. This required removing and then installing over 30 screws which in my o... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Timbuk2 makes exceptional bags—the materials are premium, durable, and thoughtfully designed for everyday use. What truly sets them apart is their customer support and lifetime warranty. When I ran in... Toon meer
Bedrijf heeft geantwoord
I have a 18(!) year old messenger bag I got graduating from my grad program. It had a lining that worked well but started to break down just from the natural wear over that time. Everything else a... Toon meer
Bedrijf heeft geantwoord
I am so grateful that Timbuk2 was able to repair my bag. Clearly the lining was deteriorating because of age (14 years old) and they were able to repair it for the low cost of $25 with free shipping b... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Born and bred on the backs of San Francisco bike messengers, Timbuk2 builds tough-as-Hell backpacks, messengers, travel bags, and accessories designed to outlast you. Free Shipping and Lifetime Warranty.
Contactgegevens
San Francisco, Verenigde Staten
- 1(800) 865-2513
- customerservice@timbuk2.com
- www.timbuk2.com
4,2
Goed
312 reviews
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Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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The process of purchasing was great
The process of purchasing was great. The bag is a great size but the strap loosens constantly while I’m walking.
2 april 2026
Antwoord van Timbuk2
Hi there—we’re reaching out to follow up on your review. We’re really glad to hear the purchasing process was smooth and that you’re happy with the size of the bag.
We’re sorry the strap loosened while you were walking—that’s definitely not the experience we want for you. We’d love to help resolve this. We are reaching out to you for more information and to help find you a positive solution.
Thanks again for your feedback—we appreciate you giving us the chance to make this right.
I love these bags
Everything was great except that there always a little problem with package tracking.
Another small thing: I thought it came with a "standard" shoulder pad, and that ordering a color-matched one was just for extra style.
...But actually it didn't include a shoulder pad.
This is my second Timbuk2 bag.
The first one was from the original line, so I had it for over 20 years. These are indestructible, The only reason I got a new one was because my friends kept complaining about how old my bag looked.
1 april 2026
Antwoord van Timbuk2
Thank you so much for your continued support—we love hearing from longtime customers like you!
It’s amazing to know your original bag lasted over 20 years—that’s exactly the kind of durability we aim for. And we’re glad you’re enjoying your new one overall.
We really appreciate your feedback on the tracking experience and the shoulder pad. We understand how both could be frustrating, and we’ll make sure to pass this along to our team so we can improve clarity and reliability moving forward.
Thanks again for choosing Timbuk2 (twice!)—and hopefully this one earns another couple of decades with you, even if your friends have opinions about it
Antwoord van Timbuk2
Thank you so much for your kind words! We're thrilled to hear that your husband loves the bag. It means a lot to us, and we truly appreciate you taking the time to share your experience. Enjoy!
Easy to work website and great bags.
25 november 2025
Antwoord van Timbuk2
Thank you so much for your kind words! We're thrilled to hear that you found our website easy to use and that you're enjoying the bags. We appreciate your support and look forward to serving you again!
Easy and fun to make a custom bag for…
Easy and fun to make a custom bag for my boyfriend for Christmas. He loved it and it feels well made.
29 november 2025
Antwoord van Timbuk2
Thank you so much for sharing this! We’re thrilled to hear that creating your custom bag was such an easy and enjoyable experience—and even more special that it made a great Christmas gift. It means a lot to us that your boyfriend loved it and that the quality met your expectations. We truly appreciate your support!
Great product
Great product. Easy to order. This is my second bag...and for my daughter who is just getting into biking. My original is still tried and true...holding up to 3x per week commute ride. Timbuk2 is a great product...worth the price.
25 december 2025
Antwoord van Timbuk2
Thank you so much for your kind words! We’re thrilled to hear your bag has held up so well through your regular commutes—and even more excited that you chose Timbuk2 again for your daughter as she gets into biking. That kind of trust means a lot to us. We hope both of you continue to enjoy many miles ahead!
I tried
This is the second back pack, bought it to replace a waterproof expandable version that I loved. This backpack however is made of material that attracts dirt, it has a lot of straps that fall off easily, the pull straps to adjust the shoulders are so slim and are indistinguishable from other lose straps and nothing fits in the water bottle holder. The design is frustrating, which defeats the purpose of the purchase.
1 april 2026
Antwoord van Timbuk2
Thanks for your feedback—we’re sorry to hear this backpack hasn’t met your expectations.
We’d like to learn more about what’s going on and help find a positive solution for you. We’re reaching out to you directly, but feel free to reply here with any additional details or photos.
Appreciate you sharing this with us.
I ordered a custom bag
I ordered a custom bag. The creation process was easy and fun. Shipping was on time. The materials and construction are sturdy and well crafted. The bag was slightly larger than I had anticipated so I recommend double checking the measurements. otherwise everything was fantastic!
15 januari 2026
Antwoord van Timbuk2
Thank you so much for your thoughtful review! We’re thrilled to hear you enjoyed the custom bag creation process and that everything arrived on time. It’s great to know the materials and craftsmanship met your expectations.
We also appreciate your helpful note about sizing—double-checking measurements is definitely a great tip for future customers. Thanks again for your support, and we’re so glad you’re enjoying your bag!
One of the plastic buckles broke within…
One of the plastic buckles broke within less than a month. And the padded shoulder add-on was way too bulky and stiff to be usable so I just decided not to use it at all. I also miss the colored contrast stitching from the previous versions of this bag I’ve happily owned (was such a fun detail). This is maybe my fourth (third in this size). All in all getting this newest bag felt like a downgrade. I wish it were otherwise, because I have historically been happy with these bags. But it’s the general trajectory of things, so…
30 januari 2026
Antwoord van Timbuk2
Thanks for your feedback — we’re really sorry to hear this bag didn’t meet your expectations, especially after your past positive experiences with us.
The broken buckle isn’t something we expect, and we’d like to take a closer look. We’re reaching out to you directly to gather a few more details and help make this right.
We also appreciate your thoughts on the shoulder pad and design changes — that feedback is important to us.
Love the bag I got
Love the bag I got. Multiple purpose use and lots of safe places to put your important things as well as convenient pouches for easy access like phone.
26 maart 2026
Antwoord van Timbuk2
Thanks so much for your kind words! We’re glad to hear you’re loving your bag and finding it both versatile and practical. It’s great to know the pockets and compartments are making it easy to stay organized while keeping your essentials secure. Enjoy using it, and we appreciate you taking the time to share your experience!
I have been using Timbuk2 products…
I have been using Timbuk2 products since the 90's. Love the quality and versatility of the bags!
2 februari 2026
Antwoord van Timbuk2
Thank you for being with Timbuk2 since the 90s—that kind of loyalty means everything to us. We’re thrilled to hear our bags have continued to deliver on quality and versatility over the years. Here’s to many more adventures together!
I'm keeping both.
I ordered 2 different bag designs thinking I would choose the one that fit my needs best. Instead I kept them both as they are so well make and designed that I had uses for both. What a great company and commitment to quality!
2 januari 2026
Antwoord van Timbuk2
Thank you for being with Timbuk2 since the 90s—that kind of loyalty means everything to us. We’re thrilled to hear our bags have continued to deliver on quality and versatility over the years. Here’s to many more adventures together!
Antwoord van Timbuk2
Thank you for being with Timbuk2 since the 90s—that kind of loyalty means everything to us. We’re thrilled to hear our bags have continued to deliver on quality and versatility over the years. Here’s to many more adventures together!
Antwoord van Timbuk2
Thanks so much for your kind words! We’re glad to hear the bag is working perfectly for your train commute—exactly what it was designed for. Appreciate you taking the time to share your experience!
The new shoulder strap is heavy
The new shoulder strap is heavy, cumbersome and does not cinch tightly. It makes my go-to travel bag much less convenient to use. Please return to the previous strap!
1 april 2026
Antwoord van Timbuk2
Thanks for your feedback—we’re sorry to hear the new shoulder strap isn’t working well for you. We understand how frustrating that can be.
Our team will be reaching out to you directly to learn more and help find a solution.
Couldn't get this anywhere else
The bag is exactly what I expected and the customization options are great!
19 december 2025
Antwoord van Timbuk2
Thank you so much for your kind words! We're glad to hear the bag met your expectations and that you enjoyed the customization options—it’s something we take a lot of pride in. We appreciate your support and hope you enjoy your bag for a long time!
Antwoord van Timbuk2
Thank you so much for your kind words! We’re thrilled to hear you love the bag and that it arrived quickly. Enjoy it, and we hope to see you again soon!
Antwoord van Timbuk2
Thank you so much for your kind words! We're glad you like the design and quality—it means a lot to us. We appreciate your support!
Antwoord van Timbuk2
Thank you for your kind words! We’re thrilled to hear you’re happy with the quality—your support means a lot to us.
Antwoord van Timbuk2
Thank you for your feedback! We're glad to hear our customer service team was able to respond quickly and assist you with your replacement part. We appreciate your support and are always here if you need anything else.
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