I hadn't used Toolchimp before although I purchase quite a lot of power tools. There was a bit of a delay with the supplier of the product that I had ordered but the sales advisor (Dave) kept me f... Toon meer
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Delivery was prompt, quality of products very good, prices competitive. Much cheaper than Amazon, would have given 5 stars but website not the best, needs a refresh I think as not best user interface.... Toon meer
Order sorted after dpd ruined yet another simple delivery. Toolchimp replied to emails and calls multiple times, really good customer service. Sent order out again to clean up after dpd failed there... Toon meer
Bedrijf heeft geantwoord
Bought an einhell impact drill with 2 batteries, and price seemed too good to be true. Was also very sceptical after reading some reviews, but thought if I pay by PayPal, then at least I'm reaso... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
ToolChimp boasts over 25,000 product lines from respected manufacturers across the world delivered to your door. We have a UK Based Office & Call Centre. Our office is open from 9am till 5:30pm Monday through to Friday. We are UK based and will help with any issues or questions you may have. Our friendly staff on the customer service team are able to assist with any problems or questions you have either on the phone or via our live chat which is active between working hours. There are real people behind the chat who are ready to deal with any issues immediately as they would normally over the phone.
Contactgegevens
Unit 21, Earls Colne Business Park, CO6 2NS, Earls Colne, Colchester, Essex, Verenigd Koninkrijk
- 01376 346 197
- info@toolchimp.co.uk
- www.toolchimp.co.uk
4,1
Goed
2K reviews
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Prompt delivery good price
23 april 2026
Good price and fast dispatch
21 april 2026
No delivery, No items, No refund?
ORDER NUMBER 20000028479
Made an order for almost £100 with Toolchimp for Marshalltown Trowel and Hawk for next day delivery, items never arrived I called them was told that my items would be with me within five days due to supply issues, I accepted this unfortunately items still never arrived.
I called them again was told there are further delays due to supply issues from the USA and my items would be with me within 10 days, still no delivery, two days after the due date I then called and cancelled the order, I was told to put this in an email I did this and sent it I was told during the call my refund would take around a week, never got the refund?
Had to make a PayPal dispute and was refunded by PayPal, would I ever use Toolchimp again I doubt it, I found same items I wanted on Amazon at a much cheaper price and delivery was two days later.
16 april 2026
Review zonder uitnodiging
Quick delivery and the product was…
Quick delivery and the product was exactly what I needed
18 april 2026
Great product delivered on time I was…
Great product delivered on time I was informed all the way thank you good service
10 april 2026
Dlivered on time with a competitive…
Dlivered on time with a competitive price. Recommended.
10 april 2026
Items arrived quickly and efficiently
Items arrived quickly and efficiently. Only comment would be that packaging could be better as both inside boxes were open when I opened the outer box.
8 april 2026
Will definitely use Toolchimp again
Very impressed with the speed Toolchimp operate at. Not so much with DPD delivery, you may want consider a different company to deliver, their lack of commitment could impact on Toolchimp
7 april 2026
supply issues
did not disclose supply issues, so far, four weeks to provide me with complete site lights and tripods.
i had to chase for updates, which they did respond to, but only after multiple calls and no call backs.
my order was submitted online 17 March,
i have been partially supplied my order and told this morning 13 April. that the remainder of my order may be with me by the end of the month.
Integrity is the quality of being honest, ethical, and having strong moral principles that are consistently upheld, even when no one is watching. It involves behaving with sincerity, taking responsibility for actions
13 april 2026
Review zonder uitnodiging
The service from start to finish was…
The service from start to finish was amazing , great price and a fantastic product , very fast delivery , would highly recommend using .
5 april 2026
Ordered on the 1st of April
Ordered on the 1st of April. And still waiting. 10 days later for 1 screwdriver
1 april 2026
Purchased over a week ago and still no…
Purchased over a week ago and still no delivery
TBH the first and last time I’ll use them
1 april 2026
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