Topoathletic Reviews 

The second part of shoes and the heel tab has failed yet again. The shop will not refund due to the rep having to see them, and I am without a pair of shoes for over a week. I would not buy these running shoes as they are not fit for purpose. I carefully untie all my shoes before putting them on, this customer service is poor and has resulted in a lost customer.

Appalling customer service. After ordering boots in January, receiving a faulty pair, then a faulty replacement, I am still attempting to secure a return & refund, receiving no replies to my communication. Topo Athletic in America have been really helpful, and recently informed me that they are finding new UK suppliers, ending their contract with 2Pure. I am guessing that this means I have more than likely lost the money spent on these, which were bought as a birthday gift. I'm currently looking in to my options!

Topo are a US brand, fairly new to the UK market I believe. I couldn't get their shoes in any local stockists so took a punt on ordering online. My order was dispatched the next day and arrived the day after that.

Unfortunately my shoes didn't fit perfectly and Topo UK don't do free returns (which is a shame because the US arm does, and in the US you can try out the shoes outdoors and still get a refund if no good). But, I figured that with free postage, paying for return post isn't so bad compared to if I'd driven to a store to try them on.

My refund was processed within 24 hours of them receiving my shoes back. One positive of paying for return is postage is that I used Royal Mail Special Delivery, so no waiting for Hermes to finally decide to return them and a tracking system that actually works!

They also don't do exchanges, you have to place a separate order, but with the quick turnaround times that wasn't a problem. My replacement shoes were perfect and they're fantastic - best running shoes I've owned!