Totally Vapour Reviews 

168
TrustScore 4.5 uit 5

4,7

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Bought two vape kits with extras, price was the best around. Unfortunately i had an issue with the product (not totally vapour fault) contacted and sorted through Clarke. Got a return and replacement... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Honestly what an incredible product and service duo! I cannot recommend Totally Vapour enough, especially now they have their awesome website.. I had a little fun mixing my own juice up online (love t... Toon meer

Beoordeeld met 5 van de 5 sterren

I had a fabulous experience with Kieran at the Shirley branch. This young man was very knowledgeable about the products and very easy to talk to. He explained several things that I didn’t understand... Toon meer

Beoordeeld met 5 van de 5 sterren

Phenomenal staff, very helpful both over the phone and in person. Ordered about 4 times from this company and they have rapidly become my go to- living only 10 minutes around the corner is a massive h... Toon meer

Bedrijfsgegevens

  1. E-sigarettenwinkel
  2. Tabakswinkel

Geschreven door het bedrijf

Since 2013, Totally Vapour has been constantly sampling new electronic cigarette merchandise and expanding our inventory, in order to bring you the latest and greatest from the e-cig industry. Our goal is to provide customers with excellent products, rapid delivery, great prices and superb customer service. Rest assured that when you shop at totally-vapour.co.uk, you are purchasing genuine electronic cigarette products from the official manufacturer. We have USA and UK made e-liquids in a wide variety of nicotine strengths, base liquid ratios and of course flavours. We have been in business longer than most competitors and have maintained our reputation throughout. As one of the largest distributors of electronic cigarettes and accessories in the United Kingdom, we have established close business relationships with the biggest names in the industry, allowing us to offer the best products and prices on the market! We dispatch orders on the same working day if you order before 3pm. We use 24hr/48hr tracked delivery in the UK and delivery is free on orders over £30, this means nearly all our packages arrive the next working day and on Saturdays. We are always here to answer any queries; you can contact our customer support team via telephone, email, social media or in person at our warehouse / stores.


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

168 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

4,7

Alle reviews

(168)

11 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

If I could give 0 stars I would.

If I could give 0 stars I would.
Ordered 10 vapes, opened 1 and the flavour was not right, disgusting after taste. Checked the packaging and they were out of date!
Sales manager seemed reluctant to help or resolve the issue and basically said they were fine. Multiple emails later they then told me I could return them at my expense and then they would choose if they would provided a refund or not!
Bad business and incredibly poor customer service.
Worst vape company I've ever dealt with and will not shop there again. Avoid!

19 mei 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

139770 amazing

Very easy to order off the website great flavours the vape it self is easy to use and last a good while usually last me 8 days

14 mei 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Useless company

Paid for 24h tracked delivery as needed them before holiday and this useless people sent it 5 days later when i didn’t need them anymore. When emailed to cancel the order got ignored twice and instead of cancelling the order they shipped it regardless after receiving my emails when told them i didn't need them anymore.

13 mei 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Brilliant friendly service.

Always great staff who are happy to take the time to find you the right products, Brandon in particular always great to seek advice from. Whether quitting smoking or changing vapes etc. lots of own juices to create to your own needs!

27 april 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Don't pay tracked 24, as it's not actually next day

Please don't pay for Tracked 24 at the rediculous price of £4.99. My usual different sites only charge £2.99 also. Ive never been charged this amount. Also the tracked 24 is actually 48hrs with delivery. Something to do with courier process, so your not actually getting it the next day. I placed an order easter weekend and they opened as normal Tuesday, but my item is actually coming 48 hours later. They had ample time to post, but said its the way their courier system works. The shipping actually cost more than the vape I ordered. Their discount code for first time users don't work, yet they still get to send you email upon email of promotions. Just be aware. As mentioned the shipping charge is rediculous. Was offered no support. I should of just paid tracked 48, as that's when it arrived. Ive never been spoken to so rudely before. I tried to be polite as possible, but they just hung up on me.

22 april 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great customer service

I emailed to query about my order as my phone had entered my email address incorrectly - had a very quick and thorough response! Problem solved! Great customer service

18 april 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent, friendly, cost-effective and helpful vape shop

I've been coming into Totally Vapour for a couple of years. The staff (especially Brandon!) are very knowledgeable and very helpful always able to give good advice. Above all it's just a lovely friendly shop to visit and have a chat! They offer a good range of vapes and liquids and the website is also very good and easy to use. Highly recommended!

13 april 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

No refund

Returned faulty product x2 told I would get refund of purchase plus the postage. Still no refund and no one responded to multiple emails

12 april 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Totally vapour Shirley excellent

Have been past this shop many times but have never been in thinking it may be too expensive.I needed a new vape and thought I’d give it a try,so glad I did,not only did I get a new vape at a great price the service I received from kieran was second to none.Very impressed with his knowledge,time and care given!!
Will definitely be back excellent service all round Thankyou!!

27 maart 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Order no. 133975 Great Service

I recommend Totally Vapour, I've had a few orders now with absolutely no bother, easy to order, and I'm kept up to date via email the progress of your order. My last order I had a small issue with, i emailed and they sorted it out straight away, very efficient service. Website is easy to navigate and order from.Great customer service.

24 maart 2025
Review zonder uitnodiging

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer