Toys "R" Us Reviews 

First I ordered something for my daughter for her birthday said I would be able to pick up at store in two hours it was two weeks and it had to be cancelled then I ordered something for Christmas this got shipped promised I’d get it in 2 weeks it’s been 3 weeks and was told i have to wait another 3 weeks because they don’t know where my order is. Do not order online. Stay away!!!

Absolutely ridiculous, I have never, never been through so much stress.
I ordered £140 worth of presents about 7 items and waited for my delivery. A parcel did arrive but it when I opened it it was a transformer lego set that I didn't order. Contact customer service and took 2 days for the women to understand that I didn't receive my items. After we found out that I was sent a transformer lego set (because there was no paperwork with the delivery) I was told to send back the item and prove that I had done that. I emailed her back for the 200 emails over the week and informed her that it was sent.
I asked about my order but was told I would have to reorder my items again. I asked about the refund and was told to wait 14 days. I am on day 13 and I doubt I will get my money back.
Complete rip off and will never use toyrus again.

Toys r us is nothing like it was, the amount of Toys are so shortly and the coupons don't apply to all the stores. It is a total failure

I have a very good experience at toys r us Mina zayed branch (UAE) the staff are very helpful especially a guy I think his name is “Will” he has professional attitude. And the cashier chariza is helpful as well.
Best of luck

Worst customer services, my items for Two months still there , and still under warranty

Absolutely dreadful experience with this company, after making me wait 3 days for a credit card check they very swiftly took my money but no order confirmation? This place does not know what I have paid for? I was asked to take a screenshot of my order! How do I do this when I didn’t receive one? This has been going on for over a week now! They are refusing to refund me pending a warehouse investigation!! What an absolute joke!! A group of monkeys could run this place better than these people!! Needless to say I have now got the bank involved with this lot! Please avoid this place like the plague!! It’s teaming with fraud!! Still waiting of my refund?? !!! Very angry!!

Appalling service, ordered and paid express delivery, it took to long to come and to my surprise it was not what I ordered, I ordered a $70.00 sewing machine and got $10.00 worth of Paw Patrol rubbish. No response.
Just terrible service.

Toy’s R US I figured out how y’all should reopen y’all stores head quarters for Toys “R” Us I hope you get this message I figured out how to bring back y’all company and stores y’all should create gaming R Us where are y’all sell any electronics example Apple products Nintendo switch PS PlayStation Xbox LED light strips etc. please I hope to see this one day and that will make a lot of money because GameStop doesn’t really sell those things that people ask for that are gaming related but that’s not what I’m trying to say but well what I’m trying to say is that y’all should create a gaming store

The worst customer service ever - I just got off the phone with them about the car seat that I was sold on 2 months ago.

I called to complain that Graco car seat does not give a safety that I am looking for and I nicely explained that when I was buying a car seat I was told by the sales person that I should not but Uppa baby car seat as I will be paying for brand and Graco is giving the same support for less money so as I first time mom I went with the educated person suggested.

Today when I nicley explained the situation I was offered to buy jolly jumper head hugger which of course they are out of and then the Manager Department Makayla suggested that I should not slam on breaks then she proceeded to give me a pep talk on how all their car seats are safety approved and there is nothing she can do and she is sorry that I was pressured into buying a car seat - totally ignoring the fact that I was not pressured instead I was advised by trained sales associates that I should buy one Graco over Uppababy one.
So here I am now I first time mom that has to buy a different car seat and spend extra money on something that was not necessary and on top of that manager that is trained on how to NOT listen what a customer has to say and only say what she has to say.

I was not calling to return the car seat since I understand it is due to safety however to see if there is anything the store could do since the car seat was bought based on their suggestions as there were someone we trusted.

I would not even bother to write this review and I would’ve just went to buy a different car seat again at Toys are Us if the manager showed ANY understanding instead of telling me that there is nothing she can do and I should not slam on my breaks.

They took out the gender filter on the website, so now you can't narrow your search options down to boys toys, or girls toys. Effectively destroying a major part of the sites functionality. I cant imagine why they'd decide this was a good idea, but it's not helping anybody. It just makes it more difficult to use their website.

I went to the "Ask a Question" area for a toy I was considering. I submitted my question about purchasing accessories and also asked the manufacturer the same question. I received an answer last week -- 2 YEARS after I submitted the question. The answer was a non-answer, telling me to contact the manufacturer. I then published a comment pertaining to the long wait for a non-answer and received an email indicating my comment would not be published, as it did not meet the Toys R Us guidelines. I surmise the guidelines are such that only positive comments will be accepted. I have also had problems in the past with receiving the wrong item, receiving two items not ordered and the painful efforts to rectify these problems.

Fairway Toy R US SCAM STORE STORE MIKE Owner MANAGER IS RUDE & Rob baby manger rude & customers service is poor👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾 I’ll Never go to the store toy r us👎🏾👎🏾👎🏾

Il m’ont chargé des frais de livraison sur ma commande plus de 200$. Selon leur politique de 75$ et plus, il ne devrait pas y en avoir. J’ai essayé de me faire rembourser, aucun moyen. Il n’y a plus de service à la clientèle par téléphone. Et quand tu leur envoie un courriel, différentes personnes répondent et disent que commande a été envoyé en 2 colis, ce n’est pas mon problème. Personne m’a avisé.

Good, wish you were still in the uk

Terrible, just horrible customer service! Ordered a toy online for my son, they said it was in stock. Go to pick it up within the 72 hours as they advised, and then they tell me it is not avail. I checked, now all stores are sold out of the item. Staff do not care at all, this was at the Argentia location in Mississauga, Ontario, Canada. 3 days later, they are still holding my funds on my card for a product that I never received.

I had the best return experience ever with Yomara at Toys ‘r’ us on W. Broadway.
She was so professional, fast, and kind. It was so nice to have such great customer service. Its really hard to find.
Thank you so much 🙂

The toys are just amazing! But the shipment didn't come in time for my kids' birthday. They said it's due to Covid. I explained to him but you know how kids are... getting upset. Lousy experience, although the quality and the toys themselves are really something special!

Purchased a Christmas gift Dec 16 online. It was returned to the shipper for unknown reasons on December 22. I have tried to contact the company 6 times now and they refuse to get back to me. Buyer beware! They will take your money without you receiving items and ignore you. You cannot call.