The Trade Centre UK - Coventry Reviews 9.597

The sales team of brilliant they give you time and also help you when you need them they're always about willing to share their knowledge and also acknowledge when they are unsure or something and we'll find out if they can. Bought a number of cars from the trade centre UK and they all share the big boss's ethos just good quality prices and good quality cars.

DO NOT TRUST TRADE CENTRE COVENTRY

Very disappointed with the service. We bought a car and faults appeared almost immediately. The car broke down after just three days. We then spent months waiting for our refund.

Customer service has been absolutely unacceptable — emails ignored, promises of callbacks never kept, and no proper communication throughout the process.

Would not recommend. Avoid this company and think carefully before buying here.

Good service and team

Staff was very friendly and helpful and good service by harry and farah

Sales staff knowledgable and not too pushy. Asked what we were looking for and directed us to those cars. Allowed us to peruse at our leisure. Sale completed in timely fashion with all info readily provided.

Please people do not complete a review until you have had your car at least a month.
Your car will probably have broken by then and you will also realise all of those lying sales techniques that they have used. BETTER STILL STEER CLEAR ALTOGETHER. Trust me I know.

Fantastic service thank you

harpreet was great explaned everything very well 5star

It has been four months since I purchased my vehicle from the trade center, and I have noticed a rattling noise emanating from the rear. I identified this issue within the initial 28-day period, which, to my understanding, means it should be repaired without charge. However, the earliest appointment I was offered was 29 days after my initial report.

Following this appointment, I was informed that the noise had been resolved, but I did not perceive any improvement. Consequently, the team scheduled another appointment, which was again approximately 30 days later. During this subsequent appointment, only a part was ordered. I then had to schedule yet another appointment, also about 30 days in the future, for the actual repair. I am beginning to wonder if there is a misunderstanding regarding the service process.

Purchased a car and after 2000 miles of driving, the engine light came on and car began making a horrific noise. Taken to a garage by the AA, turns out the engine was completely messed up. Piston slap, timing chain damaged, oil in coolant, head gasket damage. After an 18 month battle involving the ombudsman, I still lost the case. Now have a car that requires 19,000 worth of repairs. Trade centre were not interested as it was 8 days outside of the 6 month returns period. Despite detailed mechanic reports, I have nothing else to go with. They had drained the coolant, a trick often used to buy more time on an already failing engine. 2000 miles over 6 months is not excessive driving.. infact, well below average which is why it took time for the fault to show. The warranty I was sold was not worth the paper it was written on.. so just a warning, steer clear of trade centre Coventry. Awful customer service, no support offered and the finance company were even worse to deal with. Was told twice by the ombudsman decision maker that the car should be rejected, however, finance company missed all deadlines, therefore was escalated to the financial ombudsman who went against all evidence and did not uphold the claim. Now stuck with a car that has been off the road 3 times longer than what it was on. Absolutely disgusting company.. stay away

Bought the car end of August, was good. From middle of October I’ve had nothing but issues. Aftersales team at Coventry are a complete waste of time.

Attempting to reject vehicle on a failed repair however they are point blank refusing despite evidence. DO NOT BUY A CAR FROM THESE COWBOYS.

I came to Trade Centre thinking it would be safer than going private. How wrong I was. One of the worst mistakes of my life.

This is absolutely the worst company to deal with. My car has been off the road since 29th May (32 days after paying £7650) their policy for fixing any issues is rubbish, currently picking up my car on Saturday 4th July.
I was told I can get the car diagnosed myself, which I did, then they would reimburse me £70, well that was 3 weeks ago. Their after sales service is the worst I've ever come across, Chased the payment 8 times, with phone calls and emails and not had a response.

Please, read all the reviews, check Facebook and most importantly AVOID AT ALL COSTS

Happy with the service, nice short and sweet

Great service and nice people. Just the waiting could be improved.

Wouldn’t waste your time buying a car from the trade centre Coventry, I brought a car from here and had nothing but trouble with it, within the first week of owning the car it had an emissions fault, i took it back and they did take the car back and supposedly fix the ad blue injector, funnily enough the week after the same thing, emissions fault. So now I’m going through the process of a refund and will be taking my custom somewhere else

Harry, Ben and Connor were so helpful when buying my first car they gave me all the information I needed and answered all my questions.

Everyone was just nice and friendly and not pushy at all and so helpful

Salesman carl was really good along with all of the finance staff

I was with Harry for an hour or so, he was very efficient very easy to get along with, and a credit to the company 😀

We spent a lovely hour with Harry whilst he finalised the registration details,tax and insurance. Harry is a lovely guy, very knowledgeable and highly efficient. He is a credit to you