Transformer Table – Multifunctional, Extendable Furniture Reviews 2.642

I had paid using PayPal and forgotten to update the shipping address. I made one phone call and was routed through their automated system. I was prepared for a frustrating experience but in short order, the system recognized that I needed live assistance. I was able to speak to a real-live person within minutes. Jenifar updated my address and sent a confirmation email immediately. Perfect customer service scenario. Other companies could learn from Transformer's system!

I was trying to purchase the round table for couple of weeks and struggled with the payment method for some reason, Jacob from the support team reached out and offered friendly, polite and brilliant service, he also follow-up with solutions and ideas on how to solve the situation. kindly enough Jacob also offered a discount code to help me with the purchase. Thank you Jacob, and the support team I am buzzing to get that beautiful table to my dining area.

Table base was received with bent hinge. I got through to a customer service agent on the first call with minimal wait time. He understood the issue and immediately emailed me a form to complete and return with photos. Within a day or two a replacement was being processed (although, it will take a few weeks to arrive).

I did not order the table. This review is for your phone service.

Initially, I placed an order for a table. After I placed the order, I received a call less than 10 minutes later, offering a discount that could not be applied after the order. That was a little disappointing. Your sales team should have been able to 1.) handle the change in charge, or 2.) transfer me immediately to someone who could.

Then the same individual called multiple times, offering the same discount. Each time I told her we had just spoken, she apologized for the mistake and said it was a phone system error. Somehow, my phone number should be removed from the "potential sales list" when an order is placed.

I then cancelled the order because I found a table I preferred for a lower price. Again, this cancellation request was made shortly after the original order, yet it took 3 days to process on your end. During this time, I still received calls to offer me a discount, encouraging me to place an order.

I'm sure the table is fine, and your sales support, ordering, and cancellation teams are friendly but a little slow or behind on real-time updates.

Awful. Bought two of these plus benches. They have both had major structural issues after just over a year of occasional use (these are in a vacation home that is only occupied 40% of the time).
Both tables having the same issues after just a year and they won't offer any support. They advertise these as long lasting, as they should be for the price! However they are not made to last at all. They are constantly chipping and we've had to continuously reinforce the support legs. They are almost beyond repair at this point and the company won't honor their claims that these tables should last. Deeply disappointing. Feels like they know these issues but refuse to stand by their products.

We need people like Boudah, he’s been amazing person since I spoke to him. Thank you so much

The chairs were small and uncomfortable. We sent them back and the company said they never received them despite receipts from delivery company. After one year of very little use, the laminated tops of two leaves lifted and cracked. We maybe used them a dozen times and had no water damage. It was beyond their one year warranty so company said “sorry” but offered no refund or exchange.
Multiple reviews on Reddit warn of this company- wish I had read about it first. DONT BUY. Cool extension but poor quality

Helpful and Responsive Customer Services representatives. Very grateful for the help so we can enjoy our new table and chairs.

Quick and easy warranty service. Great customer service.

I love this unique dining set. It reminds me of my childhood we used to have 2 long bench part of our dining set too. But this is completely amazing that it can transform into different sizes. Living in a small place you want to have sleek cozy space yet functional. I love to cook and host dinner but I cannot accommodate all around the table at the same time now everyone can sit, eat, laugh and enjoy every meal and no one will miss every precious moment. Transformer Table you make my space beautiful what a brilliant idea you've created. Thank you

Customer service was exceptional! Both, Souleymane T. and Boudah D. Responded in a timely matter and were very detailed.

A++ for communication, A++ for customer service.
I do tell friends about this beautiful kitchen table set with pride.

Excellent customer service experience I’ve ever had. Marie was wonderful!
Easy fast to deal with and reply same day with a solution to my problem.

Andrew n your customer service was patient while we struggled to take pics to clarify our issue. After ether last pics he promptly sent an email that our replacement bench is on its way. We completely understand things happen and wood can sometimes be unpredictable when it comes to stress points. We LOVE our table and it has made my husband's puzzling so much easier with more room and he can slide on the bench to find what he needs. As well as, now we have a table that will accommodate all our family when they come for a meal or holidays. Thank you Andrew!

Marcela has made it a pleasure up to business with TRANSFORMER TABLE. She helped me from beginning up the delivery. 👍👍

Marie B is very patient to listening and attentiveness that solved the problem smoothly. I’m sincerely appreciate the outstanding customer services I received. Additionally, we love the Transformer table and bench. They’re looking beautiful in my home. I hope the replacement bench coming soon.

Chantelle resolved my issue correcting a previous customer service member who gave me inaccurate information. The company stepped up and made it right which I greatly appreciate. Very pleased with the look and quality of my purchases.

Souleymane was extremely helpful in all her suggestions. She was also kind and respectful with her requests for processing the warranty claim. She is a true professional and a true asset to the company.

Solomon was very responsive and resolved my issue in a timely manner. I've had a great experience despite a few issues with delivery.