CTM UK - Managed Hotel Quarantine Reviews 

I would rate 0 day 7 today still no PCR test result having returned from Greece on the 10 September.
Paid £68 pounds each for Welsh assembly Government test !!
Daylight robbery be ashamed of yourselves.
Had to take NHS test in the end to enable me to return to work as a nurse what a bloody farce this testing system is 🤬🤬

Hi
Today's my 7th day of hotel quarantine in Holiday inn Luton south.
Hotel facility are really crape.
Food is below the standard.
Curry and chapati is given.
Chapati is absolutely uncooked and absolutely Soaky wet.
Meet is absolutely not cooked properly.
It's was really heard to chew.
It's was absolutely chewy.
And it's hard to digest.
Report to hotel management and Restaurant staff.
Not any notice been taken.
Where is consumer rights?
Where fair trade?
All other organizations?
I don't know anything. .
I am from ethnic minorities. I don't much about UK rules and regulations.
Only I say this situation I never face any thing in third world.
If this is situation in Great Britton.
Then it's really great.
I wish to feeds all parliamentarians with this food.
If there is Movie and photo option on this Trust pilot review I would be able to post some videos and photos.
Unfortunately Trust pilot review here no option for video and Photo.

Diabolical company - expect to have the tests here when we got home, no test kit here. We pay for the kit to ensure we’re legal and is the only company we can use in Wales!!! Phoned them, clueless lady - didn’t want to know…. Seriously someone should shut this TERRIBLE company down immediately!

We could now be in breach of DAY 2 legislation because of this, sorry government - blame the provider you have chosen.

What a scam this company is. We have paid 2285 pounds for quarantine for my 86 year old grand father. He flew on the 15th of September 2021 and arrived in the uk on the 16th of September. We are still trying to find his as they have lost him. We do not know what hotel he is in. and they have not set up his phone for him as we have requested. When you phone the help line it is in a call centre in India or somewhere. you can not hear what the people are saying. they are very rude and don't care. We are now calling the police to report my grand father missing as no one can tell us where he is.
We found him ourself 2 days later. There are no staff in the hotel the phone just rings and rings and rings. No one has assisted him setting up his phone as requested. CTM you need to be ashamed of yourselves. Absolutely disgusting the customer service you off should I say what customer service taking 2285 off each person you should look at yourselves. All I can say is at least Dick Turpin wore a mask.

Only gave 1 star as you can't give none. Arrived in UK 4 September, did our test and sent them off on the 6th September. Its now the 16th September and we still haven't received the results. Got in contact with 119 who advised to email CTM and nhs complaints. Still waiting hear a reply on both. Call centre is in India, line is crackling constantly and terrible and you can't understand the operators. I want a refund this is just a scam service

SHAMBOLIC SERVICE!
CTM UK Managed Hotel Quarantine is an absolute shamble!
The government charges £2,285 for red countries arrivals in the UK.
I booked the quarantine package for red country arrival in the UK on 26 August 2021; I never received the invoice and my arrival date at LHT Terminal 3 was 1st September 2021.
We called CTM hundreds of times, emailed them and no reply, or the call just drops after 30 minutes on the line. My husband and my daughter were also calling from the UK, and they got through to some call centre outside the UK, could not understand their accent, and the line was terrible. Disgusting service!
TODAY, I just received the invoice, TODAY!!! 16th September 2021!!!. This is an absolute joke and true to the nature of the incompetence from this government.
As a cause of not having the invoice number from CTM, I was unable to fill in the PLF (Passenger Locator Form) For this reason, I was denied boarding 3 times on the Air France flights Paris-London.
I had to sleep on the floor in Terminal 2E at CDG, Paris, for one night.
For CTM to send me the much-awaited invoice today! 15 days after I was due to arrive in the UK! It is not on!
I will be taking the matter further to complaint for the shambolic service from CTM.
Zero star for this review!
Thanks

Awful. Difficult to contact. Did not advise about cancellation charges. Lots of bugs in the system. No response to complaints emails. Long waiting times. Very disappointing in all aspects.

AVOID AT ALL COST
I'm surprised a company this size has such terrible customer services. Refund is never made and I've been waiting for more than 2 months. Absolute joke.

My family and I traveled from the UK to the USA on July 19, 2021. That is also the day the Welsh government changed the regulations to allow fully vaccinated parents and their children under 18 to return to the UK and only have a day 2 COVID test.

I phoned Corporate Travel Management company on July 15 to ask about testing as I was unable to book only day 2 tests at that point. I asked the person I spoke to what to do and she said the computer system wouldn’t be updated until 4 am on July 19. I asked if I could wait and book the day 2 tests on the 19th but she said that it wouldn’t allow enough time to get the PLF reference number before I flew. She told me to book both tests and I would be refunded the money.

However when I called on my return on August 6th at 11:35 I was told there would be no refund. The gentleman said I should have cancelled the original order and reordered. This would have been difficult as I was out of the country and I also had not been advised to do this.

I believe I am due a refund. I believe the day 2 tests I ordered should have cost £264 and I paid £510 for day 2 and day 8 tests on the understanding that the system would be updated and I would be refunded.

I have called and emailed multiple times and they refuse to deal with it on the phone and my emails are never acknowledged.

I can't get over how appalling this service is. The worst software and contact centre I have ever used. They should be paying the government to use this, and for time and tax payers money wasted. Refreshed the site and the train fare TRIPLED, though it stayed the same price on the official suppliers website. You should be ashamed.

Cancelled the pcr test and expected a refund in 10 working days. No refund and the pcr test still arrived even though i didnt want it. Called up, after it ringing out for ages, finally spoke to someone on a very bad line. They said I need to post the kit back to them to get the refund in 28 days. Why should i be incovenienced because they cant do a simple cancellation.

Absolute crap. Wouldnt use them if i had any choice but the government forces you to.

WORST SERVICE & COMAPNY EVER. I had to cancel my flight at last minute because CTM didn't send me confirmation of payment email containing invoice which I needed to fill out my passenger locator form. I sent them numerous e-mails but they didn't bother replying. I called them every hour for two consecutive days but they never responded. Now, I have no idea how to book quarantine hotel with CTM as I come from a red list country & quarantine is mandatory but CTM won't accept my payment and booking. What do I do? UK government needs to step in and sort it out. I'm fuming with CTM absolutely terrible service.

Absolute shambles! and that's being kind.
The government need to be held to account for appointing this company. Also why not use UK call handlers rather than India where the handler can hardly understand and then cuts you off.
Disgraceful

I have not received the day 2 PCR test result 6 days after mailing it. Seems like a money-making racket.

Their own slogan 'Customer service excellence is in our DNA' is a complete joke. I've sent three emails to their support address covid.testkitATtravelctm.com, and still no response. In Wales we already pay in excess of England for these tests (£68) and seems they want to do it without any service whatsoever. Disappointed again with Welsh Gov for poor decision making in choosing this cowboy company. Just look at all the other reviews, it's not just me who's unhappy. Can we get some justice with this situation please? It's another scandal.

Unfortunately there is no zero
I would rate it as zero .

Absolutely shocking service. Write to you to say cancel your Amber pack and order a green one. Take the £88 straight away and tell you to claim refund thru 1 link. Which I did to get the ‘can take up to 10 days’ message. Month later and not a peep. Email chaser ignored, phone call rings out with a circular IVR. All I want is my money back- who is running this shambles?!

Try calling them - you will want to slit your wrists. 5 hours, on hold for 90%, cut off 4 times and finally yay, successful booking but wait... They have put London Gatwick terminal 3 not Heathrow (which they were told) do hotel booked for wrong location. No reply to emails. Had to cancel flight. Worst company ever!!!

I have to say, that in spite of much trepidation after reading all the negative reviews, my experience with CRM was entirely positive. They confirmed payment immediately, then sent the reference number I needed within minutes. The test package arrived two days later - the day before the test had to be done; a negative result followed in a further two days.

Disaster, stressful

I have been trying for the last week but no response, no answer for my call. Unbelievable and worst service,

We have booked ticket as family but we can’t get help to book hotel quarantine. We are still waiting for response. Unacceptable service provided by CTM.

Where is BBC ??