Treetime Reviews 

2.013
TrustScore 4.5 uit 5

4,5

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Impeccable customer service! They were out of the smaller tree in this style that I had originally ordered. A very kind woman called me and worked with me and searched with me until they honored the p... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 2 van de 5 sterren

I cant answer this as I don't know how my experience is or will be, the Christmas Tree is on backorder and not ready to ship yet.

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Personal customer service is top-notch and real people to speak with. My first artificial tree that I swore I would never get. Quality of tree is pretty good. Some plastic needles have extra "tags"... Toon meer

Beoordeeld met 5 van de 5 sterren

Beautiful tree,fast delivery. Holds every ornament we have. Enough room between branches for ornaments to hang not lay on branches. Extremely satisfied. Was very skeptical on getting an artificial tr... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Kerstwinkel

Informatie afkomstig van verschillende externe bronnen

Treetime is America's number one choice for the best artificial Christmas trees, wreaths and garland. Enjoy shopping the largest selection of prelit Christmas trees online with over 75 unique tree styles to choose from. Our pre-lit trees have the most realistic and natural appearance that is true to nature's creation. We design our artificial trees around quality, reliability, and lifelike evergreen foliage using Real-Needle ™ technology.


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 94% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

4,5

Alle reviews

(2.013)

202 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

The customer service is great

The tree I ordered was a magic tree it is beautiful but I was puzzled by the lights until customer service helped me put the app on my phone.

16 november 2025
Logo Treetime

Antwoord van Treetime

Thank you very much for your business and your review. We hope you enjoy your Christmas tree for many years. Have a Merry Christmas!

Beoordeeld met 4 van de 5 sterren

The remote doesn’t work

The remote doesn’t work. Otherwise everything is great

1 december 2025
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Antwoord van Treetime

Thank you very much for your business and your review. We hope you enjoy your Christmas tree for many years. If you need a new remote just give us a call or click the support tab on our website and we'll take care of that for you.

Beoordeeld met 5 van de 5 sterren

Good company.

Quality products. Reasonable prices. Fast delivery.

30 november 2025
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Antwoord van Treetime

Thank you very much for your business and your review. We hope you enjoy your Christmas tree for many years. Have a Merry Christmas!

Beoordeeld met 5 van de 5 sterren

I love my tree

I love my tree! It looks so real!

1 september 2025
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Antwoord van Treetime

Thank you very much for your business and your review. We hope you enjoy your Christmas tree for many years. Have a Merry Christmas!

Beoordeeld met 5 van de 5 sterren

We received it promptly

We received it promptly. It’s absolutely beautiful! Easy to assemble. I just love it 😊

30 november 2025
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Antwoord van Treetime

Thank you very much for your business and your review. We hope you enjoy your Christmas tree for many years. Have a Merry Christmas!

Beoordeeld met 5 van de 5 sterren

I love my tree

I love my tree. It’s by far the best tree that I have ever purchased.

7 november 2025
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Antwoord van Treetime

Thank you very much for your business and your review. We hope you enjoy your Christmas tree for many years. Have a Merry Christmas!

Beoordeeld met 5 van de 5 sterren

Perfect little tree for a tiny house

I live in a tiny house, so I can't have a big Christmas tree. The 1 and 1/2 ft. tree is perfect for the top of a cabinet or bookcase or end table. I loved this tree so much that I have three of them!

30 november 2025
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Antwoord van Treetime

I love stories like this! Merry Christmas!

Beoordeeld met 5 van de 5 sterren

We needed replacement bulbs for our…

We needed replacement bulbs for our tree and I found them quickly on their website and ordered what I needed even though our tree was like 10 yrs old.

29 november 2025
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Antwoord van Treetime

We are very grateful for your business and hope you continue to enjoy your tree for many years! Merry Christmas!

Beoordeeld met 3 van de 5 sterren

Communication was absolutely

Communication was absolutely
Better than most. My order did not come in. But the times I called about they we’re knowledgeable about the order and helpful. Called to let me know the merchandise was not coming when they knew. At that time I said I would shop with them again even though the merchandise failed to come in and I still would. Great personal

29 augustus 2025
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Antwoord van Treetime

Very sorry about the mix-up with the order and inventory. Sometimes it happens and we apologize. Thanks for the kind words, too.

Beoordeeld met 3 van de 5 sterren

No remote included in box

No remote included in box. Not sturdy—our cat swatted at a lower branch, playfully, and the entire limb fell off

19 december 2025
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Antwoord van Treetime

Hi there. This tree doesn't come with a remote because it's a smart tree that's controlled by your phone via an installed app. I'm sorry about the limb, but we all know how much cats love to invade Christmas trees. Sometimes I think we should bench test our products using Garfield. Merry Christmas.

Beoordeeld met 2 van de 5 sterren

Not great

Cancelled my order - which was of course very disappointing and I know that can happen. But what bothered me was how cool and business-like your notice was, without even a sincere apology.

8 november 2025
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Antwoord van Treetime

We are very sorry that the $12 Woven Plaid Ribbon you purchased was sold-out at the time you purchased it. Things are very busy at this time of year and it must have sold in our showroom at the same time it sold online. This sometimes happens and we're sorry. We would have loved to ship it to you! Have a Merry Christmas.

Beoordeeld met 3 van de 5 sterren

Liked that the trees were more rustic…

Liked that the trees were more rustic and pre-lit. The branches are a bit sparse, could use more -
Overall I would purchase another one , but one that is fuller.

29 november 2025
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Antwoord van Treetime

Thank you for taking the time to review us. Have a wonderful Christmas.

Beoordeeld met 4 van de 5 sterren

I would’ve given the tree five stars…

I would’ve given the tree five stars but Treetime does not allow customer photos. I spent a lot of time debating on whether or not to order from treetime because I kept thinking that maybe the trees aren’t nice and the reviews are fake. I like to see Customer photos so I can decide if the tree is for me or not. Another recommendation I would like to suggest is having a person standing next to the photos they have online so I can see how big the tree really is going to be. Other than that I really like my tree. I bought the un lit version so I didn’t have issues with the lights failing. It’s really hard to tell the tree is fake. The few people who saw it thought it was real. The 6.5 version is wide and looks very realistic compared to a real tree. The color is a beautiful green not too dark not too light. It actually has a variation in color. The branch tips are lighter than the inner parts. I am 5 foot three and on the stand, the tree is a good foot taller than me. The top is not a skinny thin branch. It’s a nice topper. The branches go in and out, which makes it look really realistic. I am very happy with my purchase. I ordered early December and I had my tree within a week. The fluffing is very time-consuming and if you don’t fluff it properly, it won’t look as realistic. So spend time fluffing.

28 november 2025
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Antwoord van Treetime

Hello! We absolutely do allow customer photos if you send them to us. We actually feature many of them across our website as alternate images on tree product pages. Thank you for taking the time to review us and have a wonderful Christmas!

Beoordeeld met 5 van de 5 sterren

Excellence Achieved

Your service and delivery are excellent.

27 november 2025
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Antwoord van Treetime

Thank you so much for your review and your business. Have a Merry Christmas!

Beoordeeld met 5 van de 5 sterren

Love the tree

Love the tree - its shape and fullness and overall shape. Perfect for my limited space width wise and tall ceiling.

28 november 2025
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Antwoord van Treetime

Thank you for your review and for taking the time to write it. We appreciate your business and hope you enjoy your Christmas tree for many years to come! Thanks for being our customer.

Beoordeeld met 5 van de 5 sterren

Came quickly

Came quickly. Expertly packaged. Beautiful tree. Great experience.

26 november 2025
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Antwoord van Treetime

Thank you for your review and for taking the time to write it. We appreciate your business and hope you enjoy your Christmas tree for many years to come! Thanks for being our customer.

Beoordeeld met 2 van de 5 sterren

Not as represented

The order was processed quickly and correctly. No complaint there. However even after fluffing all the branches you can still see through the tree much differently than the pictures when I ordered it. It is very sparse mostly in the middle and it just does not have the appearance of a real tree for that reason. I paid too much money for something so disappointing in that regard.

26 november 2025
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Antwoord van Treetime

We are very sorry to hear you were not happy with this tree. Did you call and speak to anyone about this? How you shaped this tree does matter a great deal with the type of tree you ordered because if it isn't shaped properly it will not look anything like the photos online. Again, we are sorry you weren't 100% satisfied.

Beoordeeld met 5 van de 5 sterren

9' Deluxe Geneva Fir Tree

Tree looks great - very similar to photos. Delivery time was very abbreviated.

27 november 2025
Logo Treetime

Antwoord van Treetime

Thank you for your review and for taking the time to write it. We appreciate your business and hope you enjoy your Christmas tree for many years to come! Thanks for being our customer.

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