I ordered trainers at retail price and have been trying to contact them to send them back as the quality of the product is shocking! I have emailed them back to get a refund but no response whatsoever... Toon meer
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Lees wat reviewers zeggen
Order No. #5973 Seems like the only way to get a response is to write a review on here. Sent numerous emails, what’s apps, tried calling their ‘number’ about my order on May 27th. Was promis... Toon meer
Would rate 0 if I could, Ordered a T-shirt from them which I returned, was told I’d have a refund within 2 weeks. Don’t reply to emails, calls, what’s apps or Instagram messages despite sending... Toon meer
Bedrijf heeft geantwoord
Shocking. In this day and age when customer service is key this company provide no service- happily take your money then zero contact no matter the number of emails asking for help . Zero response. Wh... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to the official Rainbet profile on Trustpilot. This is the only verified page for rainbet.com, and our team reads every review left here. Rainbet is an online entertainment platform built for people who value speed, simplicity and a genuinely rewarding experience. We bring together a large library of games from well-known studios, a clean interface that runs smoothly on desktop and mobile, and a rewards programme that grows the more time you spend with us. We believe a great platform should feel effortless, which is why we focus on fast withdrawals, clear terms and an account area that shows you everything at a glance. There are no hidden steps and no confusing menus, just a straightforward experience from your very first visit. Our rewards programme is our way of saying thank you to the community, with regular members unlocking personalised perks, levelling benefits and exclusive events throughout the year. When you need a hand, our support team is available 24/7 via live chat. Whether you have a question about your account, need help with a transaction or simply want to share an idea, a real person will get back to you quickly. Every review on this page, positive or critical, is read by our team, and we use your feedback to improve features, speed up processes and resolve issues as early as possible. If something has not gone the way you expected, please reach out to our support team through live chat on rainbet.com before leaving a review, so we can put it right. Thank you for choosing Rainbet.
Contactgegevens
Verenigd Koninkrijk
- www.trndz-boutique.com
Houd rekening met het volgende
1,4
Zeer slecht
184 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Amateurs
Finally got the correct size jacket after a month. Repeatedly asked for the postage charge to send back the wrong size item they sent me but surprise surprise no one answers. Customer service is non existent. No doubt get a bulls**t response about being busy or whatever but aren’t we all? Don’t use!
11 januari 2021
Ordered a palm angels jacket on the…
Ordered a palm angels jacket on the 17th of December is now the 5th of January and not received any item have sent a numerous amount of emails and have had no response
5 januari 2021
Review zonder uitnodiging
Antwoord van Rainbet | Official Mirror for UK players
We have not got any outstanding orders from the 17th of December and have not received any emails from you.
If you can’t provide us with your order information we will be reporting this review for defemation.
Regards, TRNDZ Boutique
Excellent service
Excellent service, delivered even quicker than expected, nicely packaged and genuine item. Recommended
6 december 2020
Review zonder uitnodiging
Quality service and fast delivery
Quality service and fast delivery. Will deffo buy from here again soon.
4 december 2020
Unreliable
First time I ordered off the website they came through and I was happy. They promised a 10% discount code if I sent a picture of the item. I saw an item on their website which I wanted so I asked for my discount code to where they didn’t respond all day but where posting on their Instagram story so just too busy to reply to a paying customer. Also they cancelled the order in the end because it wasn’t in stock and was a website error which is really annoying as I was after the item for a long time. They eventually gave me a discount code after informing me that they would be let downs. In the end they caved in and gave it and I bought some jeans which came fast but overall I’m disappointed. I hope they actually send the 10% code they’re offering for a review now.
2 december 2020
Review zonder uitnodiging
Antwoord van Rainbet | Official Mirror for UK players
Hi,
We are sorry to hear about your negative experience shopping with us! We receive a lot of messages daily so may not be able to respond immediately unfortunately.
Stock also goes very fast on our website and every now and then the website may glitch and may show an item as in stock when it isn’t anymore. We try our best to avoid this and are working on improving the efficiency of our systems.
We are glad you are happy with the jeans though and will most definitely be using this as a learning experience to provide better service in the future.
We hope you have a nice day.
Regards, TRNDZ Boutique
10/10 would highly recommend to anyone…
10/10 would highly recommend to anyone very efficient service no messing about
2 december 2020
Review zonder uitnodiging
This is bull crap or a scam I wrote you…
This is the worse I don’t know what’s going on with your customer service or shop but my experience has been ridiculous you reported my review this morning then finally emailed me after almost 3 months saying to write you from the email I order from which I clearly told u in the message my order number and email I ordered from... I contacted you people from that email as well about not receiving my item and simply wanting my refund I have proof of invoice 🧾 also sent you photos still says no item delivered you haven’t refunded me about my item order number 3967 u can contact me back from the email I ordered from now that you have it
25 november 2020
Review zonder uitnodiging
Antwoord van Rainbet | Official Mirror for UK players
Hi,
From what I can see here you’ve received the shoes. DHL tracking code: https://www.dhl.com/us-en/home/tracking/tracking-express.html?submit=1&tracking-id=5999181436 and you got refunded for the T-shirt. If you still haven’t received the refund for the T-shirt we will look into this and try and resolve this ASAP. You should also contact your bank regarding this as it may be an issue from their side.
Also since you placed your order through our previous website you should direct your review towards our previous domain according to Trustpilot rules.
Regards, TRNDZ Boutique
Great service
20 november 2020
Review zonder uitnodiging
Good prices and quick delivery
Ordered a Dior top and messaged the Instagram account to ask for details on the order but no response. Other than that the t shirt was as expected and delivery was faster than expected. Good prices and quick delivery, would definitely recommend.
13 november 2020
Review zonder uitnodiging
Prompt service and very friendly and…
Prompt service and very friendly and helpful staff. Replied to a query I had almost instantly. Item came within 5 days and was perfect. Highly recommend shopping here and will certainly be using again
22 oktober 2020
Review zonder uitnodiging
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