Truepenny's Property Consultants  Reviews 

As a buyer and my first experience doing business with Truepenny, I was extremely satisfied with the level of service and professionalism. I will definitely recommend their service to anyone wanted to buy a property.

I have had dealings with many estate agents in my life and have never had the misfortune to deal with one as dreadful as Truepennys.
AT first glance they seem like a nice friendly efficient set up, but in reality they really are the worse ever.
I had my house on and off the market for a couple of years and I nearly used them in 2022, I live nearly two hundred miles away and so I entrusted them with keys to my London home. Their commission was 1% which was what I had been quoted elsewhere. On the day the photographer came I was assured the then Manager would be present with the photographer, but it seems he was just given the key, whilst there caused havoc and left the house without setting the alarm. I was in effect lied to.
Hence I decided against using them on that occasion.
Two years on and the said manager had left. I had been with another agent whom I was pleased with, but felt I needed to refresh and change agents, so I approached Truepennys and a pleasant young chap in the office, said their new manager was working from home this weekend, but he said she'll contact you later today, this was 10am on a Friday, no call came by 4pm, so i popped back in and he said that's odd, I'll message her again, whilst there I asked him their current commission rate, he said its still 1% , his Boss Ryan was also present this time.
I awaited her call. It hadn't come by Monday so at noon I instructed another agent.
She called about 2 hours later, I said sorry you're a bit late, she said at least let me come and see you and tell you about our marvellous team, I agreed and she was coming about 5.30 to 6pm, she arrived late!
During our conversation I said your commission is 1% isn't it, she said no we never charge 1%, its 1.5%, I said well the guy in the office told me 1% in front of your boss Ryan, she said he shouldn't have told you that, so again I said well I'll stick with the other agent thank you.
I was happy with the chosen agent but after 6 months decided to give the property a rest from the market with a view to going back on with the same agent after a break. Virtually a week after if was off market, Truepennys approached me and suggested they could do an off market viewing as they felt they had clients who might like my house.
I had nothing to lose, so I thought why not.
Three viewings were conducted back to back with me present as they didn't have a key, the first of these made an offer, which I turned down, then he raised his offer and I accepted.
This was £10,000 under the asking price of £550,000, but I thought at least its finally sold.
But at that stage, I was still not a signed up vendor with Truepennys, She again told me their commission was 1.5% but she would discount it to 1.25%, I felt they had got me over a barrel as they had a buyer, so I reluctantly agreed to 1.25%.but I requested no sold board as I didn't want anyone to know until it had exchanged contracts, especially the neighbours, as it had been sold before and fallen through and I didn't want to jinx it.
Unbelievably three weeks in, Truepennys hand delivered a letter to some 28 of my neighbours with a pic of my house, claiming 'SOLD OVER ASKING PRICE ON FIRST VIEWING' incensed by this I asked her to write again to everyone and suggest this had been sent in error, she said they could do that, but of course it never happened.
Also I said in view of that I want compensation in the form of the commission being reduced back to what I was initially quoted i.e. 1%, that was a decision for the boss Ryan to deal with but he ignored my letter, and I had to write again to ask him to reply then when he did, he felt they had done nothing wrong and I spent the next six weeks corresponding, but each time his response was to make me feel like I had done something wrong. He initially said the commission remains at 1.25%, I said be in no doubt, this sale will not progress further unless you meet my requirements, he then offered me £500, I reiterated my stance and was prepared to pull out.
He then finally saw sense and reduced to 1%, but says he stands by his argument that they've done nothing wrong and they did sell over the asking price as the house was marketed with a previous agent a year or so earlier on a guide price £500 - £550,000.
This is completely irrelevant as the marketing price on Truepennys contract is £550,000. FACT.
The man is an idiot and has done himself no favours in behaving as he did towards me.

There are one or two exceptionally nice staff at Truepennys, and those that do good I have the greatest respect for, but sadly it seems the majority do not listen to their clients instructions, the general consensus seems that the truth is rare and they do as they damn well please, the clients wishes are not considered.
I'd never use them again under any circumstances but if you're thinking of selling, there are many great estate agents , but Truepennys is not one of them. You've been warned!

Friendly, personalised and truly local - I appreciate my team at the Brockley office.

Bad manners rude liar
Don’t take no as the answer switch off the phone clever liar.

Either incompetent or fraudulent?

Recently completed a 6 month lease through Truepenny's Dulwich. Noted a number of material issues on moving in (including potential fire hazard issues) none of which were addressed during the tenancy. Now they are trying to hold back as yet undisclosed amounts of my deposit which appear to be aimed at restoring the property to "as new" which is in absolute violation of the lease. Am disgusted and very angry.

I am not sure how they are for the landlords. We didn't have a choice in choosing them as our landlord just changed agencies.
But since then all the issues we have had, they have dealt with very slowly.
Our washer drier machine broke and it took 3 weeks for them to change it, and then they only changed it for only a washer. Then we had a blocked canal, with water draining into the wall and causing humidity in the wall. It took a week for them to send someone to repair it, and they only unblocked the canal, but didn't do anything (and will not do anything about the wall). They are a disaster.

Fantastic!!!! Iona, Sarah-Jane, Chloe⭐️⭐️⭐️⭐️

I recently worked with True Penny Letting Agents to lease my property, and I couldn't be more impressed with the service they provided. From start to finish, the entire process was handled with exceptional efficiency, professionalism, and courtesy.

The team demonstrated a thorough understanding of the local market and ensured that my property was let out swiftly and to the right tenants. Their communication was clear and prompt, keeping me informed every step of the way, which made the whole experience stress-free, even when we ran into unexpected twists and turns.

I particularly appreciated their attention to detail and commitment to making sure everything was done properly and professionally. True Penny truly went above and beyond in ensuring that both my needs and those of the tenants were met.

If you're looking for a reliable, professional, and courteous letting agent, I highly recommend True Penny. They made the entire process seamless and successful.

I recently had the pleasure of working with Iona and Sarah to find my new home.

From the very first interaction, both of them were incredibly attentive, listening carefully to my needs and preferences. They have always made sure to present me with options that truly matched what I was looking for, making the whole property searching process so easier and stress-free.

Iona and Sarah were always available to answer my questions, no matter how small.

Their knowledge of the local market made me feel I could trust them.

They always provided me with helpful advise and interesting options. They took the time to explain every step, ensuring I felt comfortable and informed about the property that we were viewing or that were being suggested to me.

What stood out the most was their genuine care and dedication—they really wanted to help me find the perfect property, not just make a sale.

If you're looking for estate agents who are professional, friendly, and truly invested in finding the right property for you, Iona and Sarah are the perfect team. Highly recommend!

I'm very disappointed with this agency and the communication after I moved out. I've been waiting over two weeks for my deposit, and now I'm told I have to wait another seven days by the DPS.
Also when I was due to move out, I didn't receive any warnings or emails about people viewing my room. They told me, "you don't need to be present for viewings," but I was uncomfortable with strangers going into my room when I wasn't there. Additionally, I don’t think they screen tenants well; I felt very uncomfortable around one of the tenants who also didn’t clean up properly and wouldn't co operate with the house rules. I wouldn't recommend this agency to anyone.

Spoke with Sarah on the phone and she was lovely, giving great advice for first time renters.

Kyley showed us around East Dulwich looking at houses for sale and was super professional and reasonable. She listened to our feedback and only showed us houses she knew we would like. Go check her out. She will find you some good houses if your looking to buy in East Dulwich area!!

We’re lucky to have had Chris as our agent, as he excels in standing for landlords and exploiting tenants. I believe he always does a good job in this regard.

Firstly, the installation of the hobs was delayed for three months after we moved in, and requests for repairs—including blocked garden door locks, room closets, toilet bowls, and kitchen sinks—were not addressed.

Secondly, his harassment caused us significant mental distress and constant pressure, despite my emphasizing that I suffer from mental health issues.

Thirdly, we were forced to pay the second half of our rent over a month in advance, only to be evicted the next day after making the payment. I suspect they illegally transferred our money for other purposes, as the return was badly delayed. They had already decided to evict us but still forced us to make the payment, which amounted to 15,000 pounds.

Lastly, the agency deducted rent without discussing it with us and delayed the refund of the excess for a month after we vacated the property. They also attempted to deduct almost our entire deposit.

I viewed a flat for sale through Truepenny’s back in January. The first question I had for the agent showing me around was why the seemingly reasonably priced property was still on the market. I asked if the commercial units in the vicinity had any bearing on that fact it hadn’t sold and if there would be any issue in getting a mortgage on the property? The agent said it was nothing to do with that, just a slow market at the moment and then lied through their teeth, assuring me “there would be absolutely no issue in getting a mortgage”. Fast forward a few months, mortgage repeatedly rejected by the more lenient high street lenders. I email the ‘sales progressor’ to update him, letting him know another mortgage application has been rejected and the following morning I find the flat is back on the market! Not so much of quick check with me that I wanted to pull out of the purchase. The flat is now on the market again, with no warning to anyone that you can’t get a mortgage on it. And I’m £1000 worse off because of Truepenny’s blatant lies.

For anyone who wishes to conduct business with Truepennys, ensure you check that white goods are in working order, request a clean as you may end up with a filthy flat, check fixtures in kitchen and bathroom and the integrity of the walls and flooring before proceeding.
I rented a 2 bedroom flat that was let and managed by Truepennys Dulwich. We are totally dissatisfied with their level of professionalism and their lack of due diligence to ensure the property was in good condition before our move in date.
The property was handed over to us with dust, dirt, old clothes, other debris, broken pipes, nails in flooring, white goods either broken in parts or just not working, few switch not working, unable to use the central heating due to faulty switch.
Repairs to almost a month to be sorted with some yet to be completed. Letting manager needs a lesson on customer relationships, building and maintaining positive relationships with not only landlords but tenants as well. This person went as far as forcing entry to do a gas safety check as he was not able to do this check within the time I requested so instead of discussing a better time, he went ahead to let himself in.

From all the agencies I have rented flats, this is the worst without a doubt. From hiding the landlord important things that he should’ve know, to treating the tenants really poorly, to not helping us and wanting to keep all the deposit (we claimed and after someone from outside the agency checked it we won the case) Biggest scam in a while

Great experience selling through Truepennys Lordship Lane!

From beginning to end the team worked HARD on this transaction as we had two first time buyers pull out due to economic conditions. Despite this, Alex, Wallace and Connor were consistently on hand to offer guidance and support which was very much appreciated.

Communication was good and it was always easy to reach someone which makes all of the difference.

Super friendly and supportive team that I would highly recommend!

We started the property viewing in SE24 with a very positive experience. Everyone we spoke with at Truepenny’s was a delight. Made an offer but was asked to go higher, which we did. Offer accepted, however, right before the completion weekend, we viewed again and it’s full of cracks throughout the flat - learnt the property is damaged, two walls are subsiding and two surveys suggested monitoring until 2024 as underpinning would be expected.

Discussed with Truepenny’s and got advised that insurance will cover it without any evidence of this being presented. When researching house subsidence, it is advised that subsidence decreases the value of a property from between 20% to 25%. Proposed 20% off but got told all the seller would offer be £2k off (less than 1%) which was unbelievable. Tried to close the deal as we had come this far, going down from 20% off to 13%, but Truepenny advsies 1% off is the maximum or they will cover the cracks and put it back on the market. We were shocked to hear this as two surveys suggested to monitor until 2024 and not fill in the cracks but they wanted to hide the cracks so they can carry on selling.

Management team did get in touch asking if there is room for negotiation but we told them the maximum we can go is 13% is the max we can do so as to try and meet the seller in the middle. Truepenny’s then stopped replying and ignored our emails. We think they’re very seller-oriented firm and now we wonder if when we first viewed the property it had already had the cracks covered over anyway.

I would strongly advise anyone to do a homebuyer survey before purchasing in case something has been hidden on purpose . After wasting 5 months and nearly £4k this experience ends very badly. It was such a shame as we thought they were brilliant in the beginning but now we would definitely not recommend Truepenny’s.