TruStage Insurance Agency Reviews 

My husband passed away August 17 and I still cannot get the payout for the insurance after over a month and numerous phone calls! I think this company is a scam!!!!!

I would give no stars if I could. My mother died a month ago and has life insurance with this company. Me and my brother have called 10 times and been on hold for more than an hour each time. No one has ever answered or called us back. We still can’t access her life insurance. Thanks for making a difficult time that much more worse. Don’t ever buy insurance from this company!!!

This company is the ABSOLUTE WORST!!!! My mother has been battling with this horrible excuse of a company for 4 months. My father passed away in May and Tru Stage told her her money would be here in 7-10 days. That was 4 months ago and still nothing. The customer reps have been some of the rudest people. Telling her there was no policy when she had ALL the documents saying the opposite. She desperately needs that money, and this company is thwarting her every move. It is beyond me that she has been treated like she is trying rob them. My father paid on this policy for over a decade and now she is being told 15 different things none of which have led to her being paid. Tru Stage is the worst of the worst and I'm so close to hiring a lawyer and suing them for everything they have. I can't believe she is the only one being treated this way. Do they get off on treating elderly people in this manner? It is disgusting!!! This one star is really too generous for them, after the way they have treated my mom.

If I could give no stars I would! This has been going on for months. What’s going to happen is all of your customers will be getting together to file a lawsuit.

Reading the reviews it looks like NO ONE is getting paid yet you are still collecting money. My account just had a withdraw from you as well. What is going on and why aren’t you doing more to fix this issue and communicate with customer. This is CLEARLY FRAUD! I would like a refund and cancel my policy.

I filed a complaint with the BBB. I suggest everyone and anyone else does the same. Let’s not allow ourselves to be scammed and take on the extra stress.

I bought disability insurance for my vehicle loan. I went out on disability for two months starting June 23rd. Still have not received a payment. I would like to cancel the policy and get my money back.

I filed a claim in July and now it is September with the claim still in the review status.No information is available on when they will be able to conduct business as usual. I was told I will have to just to wait .

Report this company.... There showing all the red flags.. Wow! They keep taking out money out of my account...I will definitely be calling my Bank to block there payments.....Getting my New policy from somewhere else...

I had the worst experience. They withdrew my account almost 100.00 after I had canceled this policy two months ago. Then, you told me that no matter what Ethos Insurance said was wrong; in order to cancel you must find the forms and print it out, and unless you hand-write your request and send it back via mail, it will be nullified! I had no way to find the form since I could never enter your website and creat an account or view this policy! This is why I canceled to begin with. I also found that the form you instructed me to find and download, print, handwrite, and then mail would have certainly taken longer and then you would have withdrew another payment! I never want to deal with you and since the website is under repair, how would I have ever found this form? I could not get into a dashboard or much less my policy or this cancellation form. You had to guide me step-by-step and use another http that I would not have known about!! If I would have filled that section out, I would have given you authorisation to extract more funds with Electronic funds. You made me run to the library and print this bogus form, which was actual an AUTO-FORM?!
So thanks to Ethos who did stepped in! but TrueStage had no intention to correct their error because there never was an error!😚🧐🤬

My sister passed away on Aug.8,2026. She too had two(2)life policies with TruStage. Upon her death we contacted TruStage and was blocked by “cyber attack msg”. We too hit many frustrated roadblocks. Unable to speak to a person, unable to receive policy information, unable to ascertain when might they begin working on our death claim.

However. On Sept.1st TruStage pulled a premium payment from her bank.as of this writing we like so many of you have received no information via
-text
-emails
Phone call
-confirmation of claim made
-no information as to when claim will be processed
ABSOLUTELY NOTHING!!!

However TruStage did take the time to have a representative pull their Sept. monthly premium from her bank account.
This company SUCKS at customer service.

I need a copy of my AD&D insurance policy. I have given my certificate number, to get started and a message comes up that it is not found. Well Hello !! I make my payments when due and they do come out of my bank account. This is so frustrating, because each site that I open, it doesn't actually give the option to obtain a copy of your policy. I have spoken to a person on the phone, and they said that they have not been given a date of when the website will be restored, it was guessed at being SOMETIME in SEPTEMBER. It is September, and it seems it should be easy enough with me giving proof of who I am, a copy of my policy, Ther woman said she cannot access any accounts to pull up any information at that time. The government is requesting this from me and all I could do was print out the message you give us about the cyber attack to show them I did try to get the policy copy.

I have read several reviews, and you type in the same reply, no matter what the client was referring to .
I am very disappointed in the customer service your clients are not receiving from you. Including me.
Louise Pettry

This company is the very worthless. My husband got life insurance on 2 loans to cover if he passed away.
Well he passed away
Well, he passed away July 23rd. I filled a claim. Its been 6 weeks. I call and I am put on hold. Once for 57 minutes. Nobody will call me back. I've tried to email them. It comes back as undeliverable. All I keep getting told is they can not help me.
Meanwhile, they continue to take the payments out of his account .

Very frustrated since the cybersecurity attack July 11! I filed claim June 15 for disability payments. Here it is Sept 8th and still no payments for July and August are being made and NOW the Credit Union reported late payments and now is on our credit report. This is beyond frustrating paying for a service we can’t use and now it’s affecting our credit!!

I think the company has done a terrible job of communicating with customers during their claimed security breach. I cannot access my account and grow more suspicious of their handling of this event.

TruStage took a triple payment from my bank last month and I have yet to be able to talk to anyone regarding being reimbursed. I keep getting the same response about a cyber attack and they’re “working on it.” I don’t have an extra $413 to have just sitting in their account. I’m convinced that if they don’t get this issue resolved then they will again be triple charging me this month.

I wouldn't even give them one star! It's the worst insurance company I've ever dealt with! Buyer Beware!!!

Since July, 2026 I have not been able to access any of my policies with TruStage Insurance. I have called in only to be told that I had to go online and change my login information, but whenever I go to the website, it's always down and inoperable. They did not even bother to inform customers that there was a cyber attack on their system. It's been over two months. Trustage is still taking $211.16 out of my account monthly for four different policies, but I have absolutely no access to my account. I can't stop the payments, I can't even verify that I have policies still. All I can verify is that they are taking my money out monthly non stop since 2016. I have had loans taken out on these policies. I noticed that the monthly payments have dropped but I can not access my account to check the status of my policies nor do I have access to my cash value. I can't even call in to speak with anyone. In case of a death, God forbid, how would my family even be able to contact them? I cannot reach them by phone nor by internet. But surely they are taking my money out of my account without missing a beat. I requested a change of beneficiary to my policies months ago. I can't even get a copy of that, nor go online to verify that the change was completed. That will cause serious problems for my beneficiary later on in life. This is unacceptable.

This is the worst Insurance company I ever death with they should be sued for lying I would not recommend them to no one I don't want to hear about no cyber security.

It has now been well over 30 days since Tru Stage experienced a data breach and locked consumers out of their accounts. Most states have a strict 30 to 60 day rule to notify customers just how their data was stolen. I have lost faith in this company and their lack of transparency.

Re: Death Claim for Dinty Murray
Date of Death: July 6, 2026
Initial Attempt to Submit Claim: July 13, 2026

To Whom It May Concern:

TruStage’s handling of the death claim for my mother, Dinty Murray, who passed away on July 6, 2026, as well as the unacceptable level of customer service I have experienced while attempting to resolve this matter.

I began contacting TruStage on July 13, 2026, only five days after my mother’s passing, to initiate and submit her death claim. Since that time, I have made repeated attempts to obtain assistance and confirmation that the claim has been received and is being processed. Despite my continued efforts, I have received little to no meaningful communication from TruStage.
I have experienced the following:

I have waited more than 45 minutes on the telephone attempting to reach a customer service representative.
After waiting an excessive amount of time to speak with an agent, I have had calls disconnected or been hung up on without my issue being resolved.
I have submitted the death claim multiple times via email** and have received no acknowledgment or meaningful response confirming that the claim was received.
Agent Nicole Dono has also submitted my mother’s policy claim, yet there has still been no response or satisfactory follow-up regarding its status.
Despite these repeated efforts, I still do not have a clear explanation of where the claim stands, whether all required documentation has been received, or what, if anything, is needed from me to move the claim forward.

This situation is unacceptable under any circumstances, but it is particularly troubling given that this involves a death claim. My family is already dealing with the emotional impact of losing my mother. Having to repeatedly call, email, resubmit information, and pursue an insurance company simply to obtain acknowledgment of a claim has added unnecessary frustration and distress during an already difficult time.

Insurance customers purchase coverage with the expectation that the company will be there when a loss occurs. The true measure of an insurance company is not simply its ability to collect premiums, but how it responds when a policyholder or their family actually needs the coverage for which those premiums were paid.

I am also personally a TruStage policyholder. Unfortunately, my experience attempting to handle my mother’s claim has caused me to seriously question whether I can depend on TruStage to assist my own family should they ever need to file a claim on my behalf. As a result, once I am able to get this matter appropriately addressed, I intend to cancel my own TruStage policy.

Requested Resolution

I am requesting that TruStage immediately provide me with written confirmation of the following:

1. That the death claim for Dinty Murray has been received and formally opened.
2. The claim number assigned to the matter.
3. Confirmation of all documents that have been received.
4. Identification of any additional documentation or information required to process the claim.
5. The current status of the claim.
6. The name and direct contact information of the representative or claims examiner assigned to the claim.
7. A reasonable timeframe for completion and determination of the claim.
8. An explanation for the lack of response to the multiple previous submissions and attempts to obtain assistance.

I respectfully request a written response within five (5) business days** of receipt of this complaint.

I have attempted to resolve this matter directly and have given TruStage multiple opportunities to acknowledge and address the claim. I should not have to continue making repeated telephone calls and email submissions simply to determine whether my deceased mother’s insurance claim is being handled.

If this matter is not addressed promptly, I am prepared to pursue all appropriate complaint and regulatory channels available to me.

I am requesting immediate attention, accountability, and resolution. Most importantly, I am asking TruStage to provide the level of communication, professionalism, and compassion that should be expected when assisting a family following the death of a loved one.

Sincerely,
Dr. Andrea Jackson
Daughter of Dinty Murray

I understand this company had a cyber security breach problem. I have 2 life insurance policies thru this company. 2 months ago I could not pay on line or over the phone. Since I had a statement from the company I mailed my payments in. This past month I did not receive a statement from said company on either policy n again I could not pay on line or over phone. Since I had no statement with my info on it to mail back to company I did not pay my policies. Never once did I get a letter explaining what was being done. I guess since I did not pay my policies for month of Auguest I no longer am insured thru Tru Stage. I will go elsewhere where customers mean something.