Customer service does not seem to matter much to this bank. Competitive rates of interest but really need to take care of their customers! There are other banks out there, you know!
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Lees wat reviewers zeggen
Enquiries through their Customer Service desk are painful, they seem to read the first line and then make their own mind up as to what you are asking. This results in having to send multiple emails to... Toon meer
Bedrijf heeft geantwoord
UBL offer attractive interest rates and a broad range of savings accounts - both ISA and non ISA. The process of opening an account via the website was reasonably easy and straightforward for an old f... Toon meer
Bedrijf heeft geantwoord
I visited the branch last week and was greeted by Aisha. I had a few queries for my overseas account which needed updating and due to the complexities of it and the fact that it was a joint-account, A... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
UBL UK are a retail Bank operating in the UK with a Head office and Branch in London Mayfair. We are members of the Financial Services Compensation Scheme and provide a range of conventional products and services. UBL UK and United Bank UK are the trading names of United National Bank Limited. United National Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. The company is registered in England & Wales and its Registered Office is at 2 Brook Street, London, W1S 1BQ. The company registration number is 4146820.
Contactgegevens
2 Brook Street, W1S 1BQ, London, Verenigd Koninkrijk
- 0121 753 6000
- enquiries@ubluk.com
- www.ubluk.com
3,4
Gemiddeld
920 reviews
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New Fixed Rate Cash ISA
Easy to open the account but took a while to master the online portal but all seems well now and I look forward to the maturity process.
7 april 2025
Antwoord van UBL UK
Dear Customer,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with our service.
Regards,
Customer Engagement Team
UBL UK
Antwoord van UBL UK
Dear Dawn,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with our service.
Regards,
Customer Engagement Team
UBL UK
Antwoord van UBL UK
Dear Customer,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with our service.
Regards,
Customer Engagement Team
UBL UK
No problems in opening account
No problems in opening account. Good interest rate at the time.
6 april 2025
Antwoord van UBL UK
Dear Phyl,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with our service.
Regards,
Customer Engagement Team
UBL UK
Great interest rates …
Great interest rates but found the lack of initial communication frustrating, should of explained procedure better.
24 mei 2025
Antwoord van UBL UK
Dear Miss Cooney,
Thank you for leaving us a 4 star review! We are happy to hear that you are pleased with our service.
Regards,
Customer Engagement Team
UBL UK
Easy to use the web page and invest in…
Easy to use the web page and invest in good rates of interest
24 maart 2025
Antwoord van UBL UK
Dear Ronnie,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with our service.
Regards,
Customer Engagement Team
UBL UK
Antwoord van UBL UK
Dear Nicki,
Thank you for leaving us a 4 star review! We are happy to hear that you are pleased with our service.
Regards,
Customer Engagement Team
UBL UK
Every seem to go well ...but could have…
Every seem to go well ...but could have had more feed back on the app ....explaining what position we were at ...other isas I've got do that ...I had to ring you 3 times making sure you had my application and what you were waiting for ....the lady on the phone the third time I called was very helpful
18 april 2025
Antwoord van UBL UK
Dear Mr. Rollings,
Thank you for leaving us a 4 star review! We are happy to hear that you are pleased with our service. We acknowledge your feedback and would like to assure you that we have forwarded your feedback to the relevant department.
Regards,
Customer Engagement Team
UBL UK
Very customer /user friendly….
18 april 2025
Antwoord van UBL UK
Dear Stephen,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with our service.
Regards,
Customer Engagement Team
UBL UK
It was not the easiest of processes to follow
It was not the easiest of processes to follow. Too many assumptions of user knowledge levels were in place.
Once I had been through the process and understood what was required, it made sense.
To someone new, the instructions were too vague.
27 maart 2025
Antwoord van UBL UK
Dear Mr. Smith,
We are sorry to hear that you found our processes difficult to follow as a new customer. We would like to assure you that your feedback is important to us and we have raised your feedback to the relevant department as UBL UK are continuously looking for ways to develop.
Regards,
Customer Engagement Team
UBL UK
Antwoord van UBL UK
Dear Mr. Chang,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with our service.
Regards,
Customer Engagement Team
UBL UK
Antwoord van UBL UK
Dear Customer,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with our service.
Regards,
Customer Engagement Team
UBL UK
5 years fixed rate ISA.
Really like my 5 years fixed rate ISA.
which I get paid into my current account every month. I'm nearly pension age and it helps pay for a couple of bills 😁
22 mei 2025
Antwoord van UBL UK
Dear Mr. Wilson,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with our service.
Regards,
Customer Engagement Team
UBL UK
Had one or two teething problems…
Had one or two teething problems setting up but these were very quickly sorted out by very helpful staff .
Very happy with the service
8 april 2025
Antwoord van UBL UK
Dear Mr. Roth,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with our service.
Regards,
Customer Engagement Team
UBL UK
I requested the closure & transfer of…
I requested the closure & transfer of an existing ISA with a competitor and had to send 2 secure messages to ascertain the whereabouts of the funds which were sent by cheque. I was told it could take 3 to 5 working days for the cheque to clear. They said they’d received the cheque on the 23rd April (my old provider said they’d sent the cheque on the 15th!). I received a message on the 2nd May to say they’d cleared my cheque (More than 5 days). In this day & age, I can’t believe it took over 2 weeks from leaving my old account to reaching my new one. This has resulted in me losing 2 weeks of interest.
2 mei 2025
Antwoord van UBL UK
Dear Mr. Hornsby,
We are sorry to hear that the clearance of your cheque took longer than expected which has resulted in a loss of interest. We would like the opportunity to investigate this matter and we kindly request for you to forward your details to complaints@ubluk.com so we can look into this further.
Regards,
Customer Engagement Team
UBL UK
Easy to arrange my ISA online
6 april 2025
Antwoord van UBL UK
Dear Dr. Rudge,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with our service.
Regards,
Customer Engagement Team
UBL UK
The website was easy to navigate which…
The website was easy to navigate which made opening my first savings account with this Bank a breeze.
23 mei 2025
Antwoord van UBL UK
Dear Mrs. McMonagle,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with our service.
Regards,
Customer Engagement Team
UBL UK
I have received excellent customer…
I have received excellent customer service from this company on the few occasions I have needed to contact them. The setting-up of the ISA was straightforward and the transfer completed quickly.
31 maart 2025
Antwoord van UBL UK
Dear Lorraine,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with our service.
Regards,
Customer Engagement Team
UBL UK
I was after a good interest rate
I was after a good interest rate, ubl gave it. Straightforward online application.
1 mei 2025
Antwoord van UBL UK
Dear Darren,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with our service.
Regards,
Customer Engagement Team
UBL UK
Antwoord van UBL UK
Dear Mr. Nott,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with our service.
Regards,
Customer Engagement Team
UBL UK
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