Excellent customer service. Heat pump had shut down. Prompt phone connection with engineer who assessed that a call out was required. Engineer came next day and remedied the problem.
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Matt is an amazing service engineer. Explains everything so well and friendly too. Takes the time to show you how settings etc. work and best optimises the machine to your benefit. Genuinely I always... Toon meer
I’ve been a happy Unipipe geothermal customer for over 20years. First the Nibe 1220, and now the 1255. The office experts are outstanding! I only ever ring when I’m having a meltdown as I’m not at... Toon meer
I recently moved into a house with a Nibe air to heat pump system. I've never had any experience with these and the system hadn't been serviced for a while. Jack was the engineer who called out and I... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Unipipe IRL Ltd – NIBE Heat Pump Specialists in Ireland Unipipe IRL Ltd is celebrating 25 years as the exclusive Irish partner for NIBE heat pumps and renewable energy systems. Since 1999, we have been supplying and supporting high-quality, energy-efficient heat pump solutions across Ireland for both homeowners and commercial projects. Why choose Unipipe for NIBE heat pumps in Ireland? 25 years of experience with NIBE heat pumps We have partnered with NIBE for over two decades, supplying reliable heating systems built for long-term performance. Many NIBE heat pumps installed in Ireland over 20–25 years ago are still operating today. Ireland’s largest range of heat pump systems We supply air source heat pumps, ground source heat pumps, and exhaust air heat pumps, suitable for residential and commercial buildings throughout Ireland. Expert support and training Unipipe provides free installation training for professionals, technical support during installation, and ongoing guidance to ensure every heat pump system is set up correctly and runs efficiently. Heat pump servicing and after-sales support We support annual servicing, maintenance, spare parts, and technical assistance to help maximise system efficiency and lifespan. SEAI heat pump grant support Our team assists with SEAI heat pump grant requirements, including technical calculations, documentation, and certification support. Nationwide network of trusted installers We work with experienced installers and service engineers across Ireland and have supplied and supported thousands of NIBE heat pump systems nationwide. For over 25 years, Unipipe IRL Ltd has focused on quality, technical expertise, and long-term support — helping customers choose sustainable heating solutions they can rely on. Unipipe IRL Ltd – trusted NIBE heat pump specialists in Ireland.
Contactgegevens
Unit 40, Southern Cross Business Park, A98 KP20, Bray, Ierland
- 01 286 4888
- Info@unipipe.ie
- www.unipipe.ie
4,9
Uitstekend
296 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Personal service …
In these days when a lot of companies treat you as number it is very refreshing to find a service provider that provides personal and expert advice and go a step beyond to achieve this.
24 februari 2025
The staff are very helpful and…
The staff are very helpful and professional. They explain exactly how all works
17 februari 2025
Great company
Great time keepers. Very trustworthy and always a pleasure to deal with.
24 februari 2025
Needed a service completed quickly due…
Needed a service completed quickly due to an issue with hot water. Unipipe were able to get an engineer out promptly. The engineer was great at explaining the problem and fixed the issue.
20 februari 2025
Service Experience
I was not disappointed l was very satisfied. There is something wrong with the site.
The speed, efficiency and willingness to offer assistance over the telephone which enabled me to fix the problem without the need for a service engineer to visit site.
28 januari 2025
Antwoord van Unipipe (IRL) Ltd. (NIBE partner Ireland)
Hi, thank you for your kind words. I’m looking at the site and it looks like your username is called ‘Disappointed’. We really appreciate you clarifying that you were very satisfied 😊 thank you again
The service guys were very helpful on…
The service guys were very helpful on the phone to get a problem fixed with the heat pump. They sent me out extra circuit cards to help find the issue & took the cards back that I did not need & give me a full refund. Thanks very much
28 januari 2025
The level of service is fantastic
The level of service is fantastic. It lies at the highest level. All of the team are very well informed, punctual and extremely helpful. I cannot recommend this company highly enough.
23 januari 2025
Quality product, great service
Very friendly and helpful staff, great advice and available to answer questions I had.
22 januari 2025
The service is excellent!
9 januari 2025
Service Support
Efficient service carried out by knowledgeable professionals - very helpful with regard to trouble shooting - who are also really nice guys to deal with
9 januari 2025
Excellent customer support
The engineer took the time to talk through the system, showed us the issues and gave us practical examples to help manage the system.
9 januari 2025
Unipipe have always looked after us
Unipipe have always looked after us. Their response is always timely and they will try to talk you through fixing the issue remotely first to get the heat or hot water working and then they are out within a day or 2. The continuity of staff is very reassuring. They get to know you and your heating system.
7 januari 2025
Prompt response to my initial enquiry…
Prompt response to my initial enquiry and then had the items in stock for collection the next day.
7 januari 2025
Very knowledgeable team about their…
Very knowledgeable team about their product, always willing to talk through technical issue's. Unfortunately the electricity supply let the product down. ESB
11 november 2024
Antwoord van Unipipe (IRL) Ltd. (NIBE partner Ireland)
Hi Ross,
Thank you for taking the time to leave us a review and for your kind words about our team! We're glad to hear that you found our staff knowledgeable and helpful in addressing any technical issues.
We do want to acknowledge your concern regarding the electricity supply. Unfortunately, as you mentioned, this is beyond our control, and we understand how frustrating it can be when external factors impact product performance. We always strive to ensure that everything on our end is running smoothly and we appreciate your understanding in this matter.
If there's anything else we can do to assist you, please don't hesitate to reach out. We look forward to working with you again in the future.
Service
This is the first time we got system serviced. Engineer was friendly, helpful and his attention to detail was excellent. His knowledge of the system was amazing. He was also the engineer on site when we got system installed and we were delighted he came back to do the service
15 november 2024
Professional
Punctual, professional & efficient service of NIBE heat pump, engineer took time to go through system operation in great detail, very friendly and informative.
31 oktober 2024
Andrew mitchell , Always there on the phone
Always there on the phone
Trained staff with info to hand
Fast sucure deliveries
24 oktober 2024
Antwoord van Unipipe (IRL) Ltd. (NIBE partner Ireland)
Hi Andrew,
Thank you so much for the fantastic review! We’re delighted to hear that our team’s support and reliable deliveries have made a positive difference. We’ve enjoyed working with you over the years and look forward to many more!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.