Uniqueincaustralia Reviews 6

My experience with this company , beds are not as stated on their web site and if you buy the bed that they recommend and it’s too small they don’t swap it happily as they state on their web site they block you from leaving a review to let others know.. Tried to contact on their face book page to ask could I exchange for the next size up , nope they blocked me there too . I try to contact on instagram and was blocked there as well .Sent around 10 e mails all went unanswered. And the top only stays up on the small bed not the other sizes . I ordered 2 and neither dog will use them because there is not much filling in the base so it slides under their feet . Sad to pay so much for these beds and my dogs would rather sleep on the floor then use them. I think maybe TEMU beds would be a better choice. And a lot cheaper probably for the same quality. Be careful dealing with this company I would say.

After initially being hesitant after purchasing from this store due to not being kept informed of when the item was being dispatched I can say that once I emailed them they kept in close touch and responded accordingly. The Snuggles Bed duly arrived to my address in NZ 10 days later and it is exactly how it was described - I am very pleased with it. The promised Grooming Glove was also included. Unfortunately their chosen delivery service Australia Post/NZ Post couriers are slow and I have suggested they use DHL who offer superior service.

Their emails clearly states “All orders are shipped directly from within Australia to ensure fast and reliable delivery “. What a crock! Free $25 grooming gloves, could have bought from Cheap shop for $5, plus they couldn’t even get that right, came from China too, just like the beds. This company should be reported for misleading advertising.
6 weeks to get the beds that would’ve been cheaper to buy from Temu.
Buyer beware, this is not an honest company….run out of a residential property directly sent from China warehouse!!

I just wanted to say a big thank you to UNIQUE Inc Australia.

Honestly, some of the complaints saying they’re “not an Australian company” are really unfair and damaging to genuine Aussie-owned businesses trying to do the right thing.

Their website clearly explains that their products are fabricated overseas and then shipped to their Australian warehouse, and that they only sell within Australia & NZ because they’re a small family-owned business based in South Australia — not some massive global company shipping worldwide.

They also clearly display that they are a registered Australian business with an ABN, GST registration, and ASIC registration listed on their website footer, which gave me confidence ordering from them.

I personally don’t see the issue with products coming from overseas, especially when they’re the only company I could find making a reinforced SNUGGLES Cove with a hood that actually stays up properly.

Funny how people are happy to order from Temu and Shein without a second thought, but suddenly complain here.

Anyway…

We accidentally ordered the Small SNUGGLES Cove when we actually needed the M/L size. The team were incredibly helpful and resent us the correct size completely free of charge.

Very happy customer here and really appreciative of the support. ❤️

Interesting how I can't find anything positive about them as they claim over 10,000 happy customers on trust pilot? Is this not illegal and misleading.
My parcel (clearly NOT shipped within Aus) hasn't arrived and its closing in on the 3 week mark.
Deeply disappointed.