United Carpets & Beds - Leeds Reviews 

178
TrustScore 4.5 uit 5

4,6

1 Austhorpe Road, LS15 8QR Leeds, GB


We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Barry and the team were spot on. Helped us with our carpet choice and provided very useful advice. Martin the carpet fitter was superb, as always.

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Really happy with my carpets all great quality and fitted quickly. Staff friendly and helpful in store. Would definitely recommend and use in future. Thank you

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Great carpet, super soft and warm, everyone who has seen it has commented on how nice it is. Really helpful sales staff, great fitting also. Only issue was communication after sales, had to chase if c... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

After been recommended by family to take a look at United carpets and beds to carpet my two bedroom flat. I was greeted by Ian with some great advice, not pushy, didn't rush me, arranged someone to co... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Tapijtwinkel
  2. Slaapkamermeubilair winkel
  3. Vloerenwinkel
  4. Meubelwinkel
  5. Woonkamermeubilairwinkel
  6. Matrassenwinkel

Geschreven door het bedrijf

United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.

The United Way!

Geschreven door het bedrijf

FREE Samples
Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
FREE Measure & Estimate
We can expertly measure your room and provide an accurate estimation of cost.
Interest FREE Credit
0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.

Value for money

That's our promise

That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!

Contactgegevens

  • 1 Austhorpe Road, LS15 8QR, Leeds, Verenigd Koninkrijk

  • 0113 293 1717

4,6

Uitstekend

TrustScore 4.5 uit 5

178 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

4,6

Alle reviews

(178)

1.941 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Barry and the team were spot on

Barry and the team were spot on. Helped us with our carpet choice and provided very useful advice.
Martin the carpet fitter was superb, as always.

10 juni 2026
Review zonder uitnodiging
Logo United Carpets & Beds - Leeds

Antwoord van United Carpets & Beds - Leeds

Hi David, thank you for your fantastic review!

We're so pleased to hear that Barry and the team were able to help you choose the perfect carpet and provide advice that made the process easier.

Thank you for choosing us, and we hope you enjoy your new carpet for many years to come!

Beoordeeld met 5 van de 5 sterren

First class and highly recommended

A very knowledgeable and helpful team. Fantastic value for money and excellent measuring and fitting service. I wouldn't go anywhere else now.

9 juni 2026
Review zonder uitnodiging
Logo United Carpets & Beds - Leeds

Antwoord van United Carpets & Beds - Leeds

Hi David, thank you for taking the time to leave such a kind review.

Its so great to hear that our Leeds store could make your experience with us an excellent one throughout with fantastic value for money.

Thank you so much for the recommendation. Take care.

Beoordeeld met 5 van de 5 sterren

Really happy with my carpets all great…

Really happy with my carpets all great quality and fitted quickly. Staff friendly and helpful in store. Would definitely recommend and use in future. Thank you

13 juli 2026
Review zonder uitnodiging
Logo United Carpets & Beds - Leeds

Antwoord van United Carpets & Beds - Leeds

Hi Lorena, thank you for taking the time to leave such a kind review.

Its so great to hear that our Leeds store could make your experience with us a positive one with great qaulity carpets and great fitting.

Thank you so much for the recommendation. Take care.

Beoordeeld met 5 van de 5 sterren

Very quick and top quality

Very quick, came round, gave a quote and carpets were down within 4 days. Carpet fitter was very tidy, left no mess.

17 juni 2026
Review zonder uitnodiging
Logo United Carpets & Beds - Leeds

Antwoord van United Carpets & Beds - Leeds

Hi Andy, thank you for taking the time to leave a review.

Its a pleasure to hear that you're happy with the service that you recieved from our Leeds store.

Thank you so much for the recommendation. We hope to assist you again in the future.

Beoordeeld met 5 van de 5 sterren

Very good quality carpet and fab…

Very good quality carpet and fab fitting at a very reasonable price

29 mei 2026
Review zonder uitnodiging
Logo United Carpets & Beds - Leeds

Antwoord van United Carpets & Beds - Leeds

Hello Zoe, thank you for taking the time to leave a review.

We're so pleased that you're happy with the service that you received from our Leeds store.

Thank you so much for the recommendation. Take care.

Beoordeeld met 5 van de 5 sterren

Fantastic customer service

Fantastic customer service. The lads in the shop (CrossGates) branch, were extremely helpful, didn't pressure us into the dearest stuff, they left us to pick our own materials and were helpful in informing us regarding price, labour and delivery dates

3 april 2026
Review zonder uitnodiging
Logo United Carpets & Beds - Leeds

Antwoord van United Carpets & Beds - Leeds

Hi Dan, thank you for taking the time to leave a review.

We're so pleased that our Leeds store could meet your expectations and provide you with a fantastic service throughout. We're so pleased that you're happy with the overall service that you recieved!

Thank you so much for your kind recommendation. Take care.

Beoordeeld met 5 van de 5 sterren

Friendly professional staff

Friendly professional staff ! Great service from all!

26 mei 2026
Review zonder uitnodiging
Logo United Carpets & Beds - Leeds

Antwoord van United Carpets & Beds - Leeds

Hi Tracy, thank you for taking the time to leave a review.

We're so pleased that our Leeds store could meet your expectations and provide you with a great experience throughout.

Thank you so much for your kind recommendation. Take care

Beoordeeld met 5 van de 5 sterren

After been recommended by family to…

After been recommended by family to take a look at United carpets and beds to carpet my two bedroom flat. I was greeted by Ian with some great advice, not pushy, didn't rush me, arranged someone to come and measure up that same week then I was told to go back in my own time to choose my carpet and underlay and was given a very good price. Carpet fitter Mike, amazing did it all on his own, very polite, left no mess, even the inside of my built in cupboards were carpeted. Fully recommend, amazing service, I would certainly go there again. Many thanks.

6 mei 2026
Review zonder uitnodiging
Logo United Carpets & Beds - Leeds

Antwoord van United Carpets & Beds - Leeds

Hi Debra, thank you for your fantastic review and for choosing us based on your family's recommendation.

We're delighted to hear that Ian provided helpful, pressure-free advice and made the process easy from start to finish. We believe customers should have the time and information they need to make the right choice, so it's great to know you felt comfortable throughout your visit.

Thank you for your recommendation and kind words. We truly appreciate your support and look forward to welcoming you back again in the future.

Many thanks from all the team.

Beoordeeld met 5 van de 5 sterren

Nothing wrong with the service but my…

Nothing wrong with the service but my son finds the bed really uncomfortable and cannot sleep well. I have just had to order a mattress topper to see if that improves it. It may be better once he's broke the bed in a bit as still only been about 4 weeks.

2 mei 2026
Review zonder uitnodiging
Logo United Carpets & Beds - Leeds

Antwoord van United Carpets & Beds - Leeds

Good afternoon Carla, thank you for taking the time to leave a review.

We're pleased to hear that you had a positive instore experience when visiting our Leeds Store. However we're sorry to hear that your son is finding his new bed uncomfortable. We would like the opportunity to look into this further, please contact our Leeds store directly or email customerservice@unitedcarpets.co.uk with your details and a member of our team will be in touch.

Kind Regards
The United Team

Beoordeeld met 5 van de 5 sterren

United Carpets Crossgates Leeds

Great staff Barry is so helpful and Martin is a excellent carpet fitter and so helpful with the furniture and nothing is a problem for any of them, a great company with a great team.

6 april 2026
Review zonder uitnodiging
Logo United Carpets & Beds - Leeds

Antwoord van United Carpets & Beds - Leeds

Hello Duncan, thank you for taking the time to leave a review.

We're so pleased that you're happy with the service that you recieved from our Leeds store.

Thank you so much for the recommendation. Take care.

Beoordeeld met 5 van de 5 sterren

Bought a number of carpets now from…

Bought a number of carpets now from United, always friendly and helpful, not pushy, and attentive when they need to be.
The lads that came to fit this one were on time chatty and did a great job.

14 april 2026
Review zonder uitnodiging
Logo United Carpets & Beds - Leeds

Antwoord van United Carpets & Beds - Leeds

Hi Steve, thank you for taking the time to leave a review.

We're so pleased that our Leeds store could meet your expectations and provide you with a 5 star service throughout.
We're so pleased that you're happy with the finished results of your carpets.

We hope to assist you again in the future. Take care!

Beoordeeld met 5 van de 5 sterren

Brilliant

This was my first time using this company. We needed a carpet for our stairs and landing. The branch we went to was at Cross Gates in Leeds.
From the outset the process was really positive and pleasant. The salesmen and lady were friendly, knowledgeable and very helpful. We told them our budget and they worked with us. We were allowed to take several samples home to colour match to our decoration. The manager came out and measured. We were unsure as to whether we'd need new underlay but he told us we did and explained why. However he said we didn't need new gripper or door plates as ours were fine which was refreshingly transparent and honest. We chose our carpet and were told it would be fitted in 2-3 weeks. This estimate was spot on. United don't charge you for delivery. We've paid between £20 & £40 to other companies. In the time they said they contacted us to arrange fitting. They offered to send the fitter the following day if we wanted which was perfect for us.
The following day we received a call from the fitter, Martin. With United you pay the fitter for his services on satisfactory conclusion. He told us when he would be with us and turned up on time. This guy was absolutely excellent. Fitting a stair carpet can be challenging even for the professionals but he went to real trouble to ensure the stairs and landing were fitted absolutely perfectly. I've had several stair carpets in the 45 years we've lived here but never one more perfectly fitted. It took him 2½ hours. He was great, courteous friendly and helpful and had 40 years experience in the trade. The remnants were nearly bagged up before he left.
We need 3 bedroom carpets and will definitely be asking United and Martin to supply and fit them. We know we got the best service from all of them. It's great when you actually get to deal with a good company like this.

23 april 2026
Review zonder uitnodiging
Logo United Carpets & Beds - Leeds

Antwoord van United Carpets & Beds - Leeds

Hi Bob, thank you so much for taking the time to leave such a detailed and thoughtful review.

We’re delighted to hear that your first experience with us at our Cross Gates branch was such a positive one from start to finish.

It’s fantastic to know our team helped make the process easy and enjoyable, especially by working within your budget and giving you the flexibility to take samples home.

Thank you again for choosing United. We truly appreciate your recommendation and look forward to helping with your bedroom carpets in the future.

Beoordeeld met 5 van de 5 sterren

First class friendly service from start to finish.

First class friendly service from start to finish. We were not looking forward to the fitting as we were having the whole house done. The fitter was very helpful, experienced and friendly. The whole thing went much more smoothly than we feared. Thank you all very much.

5 mei 2026
Review zonder uitnodiging
Logo United Carpets & Beds - Leeds

Antwoord van United Carpets & Beds - Leeds

Hi Pauline, thank you so much for taking the time to share your experience.

Its great to hear that our Leeds team were able to meet your expectations and provide you with a 5 star service from start to finish.

We hope to assist you again in the future!

Beoordeeld met 4 van de 5 sterren

Great carpet and helpful sales staff

Great carpet, super soft and warm, everyone who has seen it has commented on how nice it is. Really helpful sales staff, great fitting also. Only issue was communication after sales, had to chase if carpet was ready and took longer than initially advised. Overall very happy though.

28 maart 2026
Review zonder uitnodiging
Logo United Carpets & Beds - Leeds

Antwoord van United Carpets & Beds - Leeds

Hi Clare, thank you for your lovely review! We’re so pleased to hear you’re happy with your new carpet and that both our sales team and fitters looked after you well. It’s great to know everyone’s been complimenting how soft and warm it is too!

We also appreciate your feedback regarding the communication after your purchase. We’re sorry you had to chase for updates and for the delay compared to the original timescale. Your comments are really valuable and will help us improve our service moving forward.

Thank you again for your support, and we hope to see you again in the future!

Beoordeeld met 5 van de 5 sterren

Buying a staircase carpet

Salesman Andy very helpful and professional. Explained about the wear of different carpets and one suitable for staircase.Fitter arrived promptly and did an excellent job.

2 april 2026
Review zonder uitnodiging
Logo United Carpets & Beds - Leeds

Antwoord van United Carpets & Beds - Leeds

Hi Geoff, thank you for taking the time to leave a review.

We're so pleased that our Leeds store was able to meet your expectations and provide you with a 5 star service throughout and you're pleased with the final results.

Thank you so much for the recommendation. Take care.

Beoordeeld met 5 van de 5 sterren

Really pleased with both the quality of…

Really pleased with both the quality of the carpet and the service from the store and the carpet fitter who was very patient and went above and beyond to get the job done. Most grateful and would highly recommend.

23 januari 2026
Review zonder uitnodiging
Logo United Carpets & Beds - Leeds

Antwoord van United Carpets & Beds - Leeds

Hi Annemarie, thank you for taking the time to leave a review.

We're so pleased to hear that our Leeds store was able to meet your expectations and provide you with an excellent service throughout.

We're so pleased that you're happy with the qaulity of your carpet and the overall experience you had.

We hope to assist you again in the future. Take care.

Beoordeeld met 3 van de 5 sterren

Great carpets that we're fitted well

Great carpets that we're fitted well. I knocked stars off as they left the long cardboard tubes in my front garden saying they'd come back for them. They are still there now....

10 februari 2026
Review zonder uitnodiging
Logo United Carpets & Beds - Leeds

Antwoord van United Carpets & Beds - Leeds

Good afternoon David, thank you for your review and for your kind comments about the carpets and the fitting – we’re really pleased to hear you’re happy with the installation.

However, we’re sorry to hear that the cardboard tubes were left behind and not collected as promised. That certainly shouldn’t have happened, and we apologise for the inconvenience caused.

Thank you for bringing this to our attention, and we appreciate your feedback as it helps us improve our service. If you need any further assistance please don't hesitate to contact our Leeds store directly or email customerservice@unitedcarpets.co.uk.

Kind Regards
The United Team

Beoordeeld met 5 van de 5 sterren

Bought carpets for my two bedrooms also…

Bought carpets for my two bedrooms also bought a stair carpet and bedroom carpet for my mother's house, excellent in store service, very helpful choosing all carpets and visited both properties to measure.
All together was very good value.
Carpets all fitted by the fitters, who were very professional and very good communication.
All together I would have no problem recommending united carpets and beds, very professional and helpful.
Well done to them.

27 februari 2026
Review zonder uitnodiging
Logo United Carpets & Beds - Leeds

Antwoord van United Carpets & Beds - Leeds

Hi Martin , thank you for taking the time to share our Leeds Store did.

We're so glad that the team could meet your expectations and provide you with an excellent 5 star service throughout. Its great to know that you're happy with the final results.

We hope to assist you again in the future. Take care.

Beoordeeld met 5 van de 5 sterren

Buy from United Carpets & Beds Crossgates

All staff from United Carpets & Beds provided a first class service. Chose the right carpets which were excellent value for money.

21 januari 2026
Review zonder uitnodiging
Logo United Carpets & Beds - Leeds

Antwoord van United Carpets & Beds - Leeds

Hi Shirley, thank you for taking the time to leave a review.

We're so pleased to hear that you're happy with the service that you recieved from our Leeds store.

Thank you again for the recommendation. Take care.

Beoordeeld met 5 van de 5 sterren

Great service and products

Great service and products. We had our back bedroom fitted with a new carpet lovely. And a new kitchen floor looked fantastic. We will be buying a new living room carpet too. Thank you.

10 februari 2026
Review zonder uitnodiging
Logo United Carpets & Beds - Leeds

Antwoord van United Carpets & Beds - Leeds

Hi Lily, thank you for taking the time to leave a review.

We're so pleased that our Leeds store could provide you with a great service with great products. Its great to know that you're happy with the finished results.

We hope to assist you again in the future. Take care.

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.

Lees meer over geverifieerde reviews.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer