Uni-versal Extras Reviews 

210
•
TrustScore 4.5 uit 5

4,3

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Beoordeeld met 1 van de 5 sterren

Having joined this company this year even after a friend of mine warned me against it. I have not had any work from this company compared to other agencies I will not recommend this company in getting... Toon meer

Beoordeeld met 5 van de 5 sterren

New to the “extras” scene and simply bowled over by the team at UniversalExtras. Brilliant comms, help and advice, quick responses. Thank you for making the journey to TV and Film easy and enjoyable... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Everything was well organised, from arriving to getting into costume and makeup and transportation to the film set. We knew what was required from us, and we had a lovely time despite Swansea's hot we... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

From arrival to departure, I was in the Rapture of the whole experience, as it was full on. As an SA it was actually brilliant to be rehearsing chants in morning to rehearsals after lunch an... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Televisiewinkel

Geschreven door het bedrijf

Uni-versal Extras is a professional casting agency based at Pinewood Studios that specialises in supplying high-quality background Artistes for TV, Film and Commercial productions.


Contactgegevens

4,3

Uitstekend

TrustScore 4.5 uit 5

210 reviews

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4,3

Alle reviews

(210)

55 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

An Unforgettable Experience from Start to Finish ⭐⭐⭐⭐⭐

I had an absolutely fantastic experience working on Look At Me as a supporting artist.

From the moment I arrived on set, everyone at Universal Extras and the entire production team made me feel genuinely welcome, valued, and part of the team. The organisation was excellent, communication was clear, and everyone was friendly, professional, and supportive throughout the production.

It was a privilege to be involved in such a well-run project. Despite being an extra, I never felt like “just another face”—I felt respected and appreciated, which made the experience even more enjoyable. The atmosphere on set was positive, inclusive, and collaborative, and it was clear how much care and dedication everyone put into creating the production.

Thank you to Universal Extras and the production team for providing such a memorable experience. I thoroughly enjoyed every moment and am incredibly grateful for the opportunity. I would be delighted to work with you again and look forward to many more opportunities in the future.

Thank you once again for making me feel so proud to have been part of Look At Me. It was an experience I will always remember.

26 juni 2026
Review zonder uitnodiging
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Antwoord van Uni-versal Extras

You are never "just another face" to us, Sunny!

Thank you for such a thoughtful review. We're thrilled your time on set was so memorable and that you felt genuinely valued and well-supported by both our team and the 'Look At Me' production crew; this means the world.

We look forward to working together again soon!

- The UVE Team

Beoordeeld met 5 van de 5 sterren

All very well done and smoothly so...

All very well done and smoothly so...felt appreciated and respected...pleaseure to do business with

14 juli 2026
Review zonder uitnodiging
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Antwoord van Uni-versal Extras

Delighted to read your review, Ray. Thank you for taking the time to leave the team your feedback. It means the world!

- The UVE Team

Beoordeeld met 1 van de 5 sterren

One of the worse agencies and needs massive improvements

Some ways UVE could improve: reduce the upfront fees (legitimate agencies should not charge this), push for faster information from productions (instead of holding everyone on a pencil for no reason), create an easy "unavailable" button so we're not forced through a lengthy form for jobs we're unavailable for, provide better information when sending SA's to jobs, look after the SA's (or at least try find some balance between the clients needs and the SA's needs).

For fairness, I will end with some positives: they can get good quality jobs come in with decent pay, their chits come through fast.

19 juni 2026
Review zonder uitnodiging
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Antwoord van Uni-versal Extras

Thank you for sharing your honest feedback with us, Abs.

While we're a bit disheartened by the 1-star rating, we're still glad to read that you have enjoyed good quality jobs and quick payments and do thank you for your constructive input!

Protecting and supporting our SAs is a huge priority for us, and we want to get that balance right, so we do truly appreciate all feedback which enables us to do better here.

We’d love the chance to earn back those extra stars! If you're open to chatting more, please drop us a line at enquiry@universalextras.co.uk

Warmly,
The UVE Team

Beoordeeld met 5 van de 5 sterren

Called up to request feedback on profile

I have just signed up and called up to request a review of my profile and photos. The person I spoke to was generous with her time and gave me some pointers on the photos as well as spotting a big chunk of info I had missed out on! I was very satisfied with her help and she invited me to call back if I needed any more assistance All bodes well for the future.

11 juni 2026
Review zonder uitnodiging
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Antwoord van Uni-versal Extras

Thank you for taking the time to leave such a lovely review, Caroline; we're so glad to read that you came away from our call feeling supported!

We know how tricky it can be to get your photos and profile details just right, so we're really happy we could team up to catch those extra bits and get your profile looking tip-tip :)

Please do take us up on that offer to call back whenever you need a hand. We're looking forward to working with you!

- The UVE Team

Beoordeeld met 1 van de 5 sterren

Like I said

Like I said, just two little jobs in over five years on their books. Yes, you can say that I am doing something right, by getting put forward to production, but I have the same with other agencies. Yes, plenty of AV’s and plenty of releases, but also plenty of work over the past five years. The law of averages do not stack up with you guys… as I’ve mentioned before, all the fellow supporting artists I talk to, both on set and on social media, are saying the same, that UVE are useless and steer clear, don’t pay them a penny to avoid disappointment.

5 juni 2026
Review zonder uitnodiging
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Antwoord van Uni-versal Extras

We are genuinely sorry to hear that you feel this way about your experience with us, Warren.

While we are glad we've been able to put you forward for productions and help you secure work in the past, we completely understand your frustration regarding the frequency of bookings over the years. The entertainment industry can be unpredictable, and because final casting decisions are made entirely by the production companies themselves, our team unfortunately doesn't have control over who is selected for each role.

The nature of this work means that while some Artistes are booked regularly, others may face quieter periods depending on the specific looks or skills productions are searching for, as well as the level of competition. We completely respect your perspective, though it is disheartening to hear that you feel our efforts have fallen short. Our dedicated team works incredibly hard to advocate for all of our Artistes, and we remain fully committed to supporting you and being honest about the realities of the casting process.

We would love to help you maximize your opportunities moving forward. If you're open to it, please feel free to call our Artiste Support team on 0345 0090 344 during office hours. They would be glad to review your photos and profile with you to see if there are any tweaks we can make to help give you that extra edge when production companies are making those final selections?

- The UVE Team

Beoordeeld met 5 van de 5 sterren

Uni-versal Extras

The process of receiving an availability, whether being accepted or not, to being directed to the location of set if selected is fast, efficient and precise.
Any queries you may have sorted promptly , and the ground work for what to expect is laid down clearly. Plus the option of how far you're willing to travel within your means is a comfort to know.
I would highly recommend Uni-versal Extras if this is a profession you would like to explore because its positive and rewarding foundation to start building your portfolio with the work they put forward.

16 mei 2026
Review zonder uitnodiging
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Antwoord van Uni-versal Extras

We can’t thank you enough for your glowing recommendation - it means the world :)

We look forward to working with you on many more projects ahead!

- The UVE Team

Beoordeeld met 4 van de 5 sterren

Had a great time with all the other…

Had a great time with all the other extras on a beautiful location for the filming of Falling. Costume and make-up staff were friendly and polite as always. Nice food and looked after well.
As always the most annoying aspect of doing extra work is the very last minute booking process, often not getting confirmation until the day or even evening before. And also not always being told either way. For most of the pencilled in bookings I get released and I want to do other things on that day, so this is not helpful. I can understand this is helpful for production in case of last minute cancellations, but the planning with all that is involved must be ready well before to be able to book extras with a bit more notice.

15 juni 2025
Review zonder uitnodiging
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Antwoord van Uni-versal Extras

Thank you so much for your lovely feedback about your time on Falling, Janet - we're thrilled you felt so well looked after!

We completely understand how stressful last-minute confirmations can be, and you are absolutely right that more notice makes planning much easier. While we have to wait for production to lock in their final schedule before we can release the details, we are doing everything we can to get those updates to you faster.

Please know how much we value your patience and how glad we are to work with you!

- The UVE Team

Beoordeeld met 5 van de 5 sterren

Thank you to UVE for giving me the…

Thank you to UVE for giving me the opportunity to be featured as one of the contestants on Smoggie queens S.2. I had the most amazing time ever with all the cast and crews. This would not have been possible without UVE. Thank you for trusting and believing in me. Can’t wait to see myself on television.

14 mei 2026
Review zonder uitnodiging
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Thrilled to hear you had such a good time on set, Abdulrazaq. Sounds like you did a fabulous job!

We so appreciate your wonderful review, so thank you very much :)

(We'll be keeping an eye out for your TV debut, too!)

- The UVE Team

Beoordeeld met 4 van de 5 sterren

Progressing well now

Very difficult to communicate with email messages as it seems like AI is replying.
As I've never been a good essay writer and I'm dyslexic I've confused the he'll out of it!
And got nowhere .
13th Good communication now from a phone call to me and we are progressing well. It's not ai !

12 mei 2026
Review zonder uitnodiging
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Antwoord van Uni-versal Extras

We’re so glad we could catch up on the phone, Sheila!

It was wonderful speaking with you, and we really do appreciate you updating your review. Your feedback is incredibly valuable and truly helps us make things better for everyone. So thank you again for taking the time to share your thoughts with us.

Delighted to be working together and we look forward to catching up again soon,

- The UVE Team

Beoordeeld met 5 van de 5 sterren

Universal Extras

I've been with Universal Extras for a few years. Very positive experience. Great opportunities mstcjex for. Seen myself in productions I've been working for.
Great staff in Universal Extras, always helpful and never let me down. Looking forward to more exciting opportunities.

5 mei 2026
Review zonder uitnodiging
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Antwoord van Uni-versal Extras

We so appreciate you, Svetlana!

Working together has been a pleasure; thank you for your kind words :)

We look forward to working on many more productions together!

- The UVE Team

Beoordeeld met 5 van de 5 sterren

Universal Extras Filming Review

Filming on set with this company was an absolutely amazing experience for me! Crew on set were so helpful and communicated with every person involved in the process. I had a lovely experience working with the cast & crew, including the runners/make-up department/filming crew/director and actors. The food we were kindly provided on set (including a full breakfast, lunch and even dinner for late days) was delicious and we had so much selection. Location was mostly easy to commute by tube and often close to stops.

3 mei 2026
Review zonder uitnodiging
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Thrilled to read your review, Sara! Thank you for taking the time to tell us about your experience on set - we're over the moon you're enjoying your time with us :)

We look forward to working together again soon,

- The UVE Team

Beoordeeld met 5 van de 5 sterren

Excellent communications

Excellent communications, kept abreast of the schedule and expectations.

15 april 2026
Review zonder uitnodiging
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Antwoord van Uni-versal Extras

We are thrilled to read your review, Zishan. Thanks so much for taking the time to leave us your feedback!
We look forward to working together again soon :)
- The UVE Team

Beoordeeld met 5 van de 5 sterren

First time extra.

It was my first time as a background extra - and it was fantastic.
I was kept informed of where to be and at what time - and I was met with great catering and other facilities.
After being bussed to the set, we were given clear instructions on what to do - and made to feel a real part of the production.
After a very quick 7 hour day, we were bussed back to the holding area and completed all necessary paperwork.
A few weeks later the fee for the day dropped into o my account - and I’m just hoping I’ll be picked again soon, for another fascinating day.

5 maart 2026
Review zonder uitnodiging
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Antwoord van Uni-versal Extras

Thank you for your feedback Stephen it is so appreciated. We shall absolutely pass this onto the team! Thank you for taking the time to leave us a review, and we look forward to working together again soon :) - The UVE Team

Beoordeeld met 5 van de 5 sterren

Production excellence.

I found the production team friendly and professional. Filming at a busy location i.e bus station meant everyone needed to hear instructions which were clear.
The catering was excellent and holding area was very good and close to filming.

5 maart 2026
Review zonder uitnodiging
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Antwoord van Uni-versal Extras

Thanks so much for the review, Anna. We just love to hear about how our Artistes got on on set, so this means the world!

We look forward to working together again soon :)

- The UVE Team

Beoordeeld met 5 van de 5 sterren

Great agency to work for good…

Great agency to work for good communication and updates

4 februari 2026
Review zonder uitnodiging
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Antwoord van Uni-versal Extras

Thrilled to read your review, Adele. Thanks so much for taking the time to leave us your feedback!

- The UVE Team

Beoordeeld met 5 van de 5 sterren

I’ve had a good experience working with…

I’ve had a good experience working with UVE on the Amandaland S2 production. They are reliable when it comes to answering phones and clearly communicating call times, which helps everything run smoothly.

There was one occasion where production didn’t record that I had attended a fitting, and I had to flag this with the UVE team to get it corrected.

One area for improvement would be keeping in touch with actors to check in on how filming went. It can be useful to know if anyone had a negative experience on set, as many actors may not feel comfortable speaking up due to fear of repercussions.

Overall, a dependable and professional team, with just a bit more follow-up needed to make the experience even better.

4 maart 2026
Review zonder uitnodiging
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Antwoord van Uni-versal Extras

Your feedback is so appreciated, Dalila. We shall absolutely pass this onto the team!

Thank you for taking the time to leave us a review, and we look forward to working together again soon :)

- The UVE Team

Beoordeeld met 5 van de 5 sterren

I had a great experience working on…

I had a great experience working on Amandaland S2. The team were welcoming, organised, and made the whole process enjoyable. I’m grateful to have been part of the production. And would happily work with UVE again in the future.

28 april 2026
Review zonder uitnodiging
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Antwoord van Uni-versal Extras

Thank you for your kind review, Amy. The pleasure was all ours!

We look forward to working together again soon :)

- The UVE Team

Beoordeeld met 5 van de 5 sterren

Universal Extra’s

Got to work on a BBC programme known as Ghosts. What a beautiful place to have worked at and accessible too 😍 Though we worked outside we got through it together as team I was well looked after. Got to meet new people which is exciting. Though they didn’t have transport from the station to set you could still get there within 15 minutes with the cabs which is a service located in the station itself 😃

25 maart 2026
Review zonder uitnodiging
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Antwoord van Uni-versal Extras

We're so happy you enjoyed your time on set, Lema. Thank you for taking the time to send us your feedback. It means the world!

- The UVE Team

Beoordeeld met 5 van de 5 sterren

Not forgotten when an SA with Uni-versal Extras

I had a great experience as an SA (Supporting Artist) on the production 'Unforgotten S7'. Thanks to the ADs and also great to meet some other SA's.

5 maart 2026
Review zonder uitnodiging
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Antwoord van Uni-versal Extras

So grateful for your review, Vernon!

Many thanks from all here at UVE :)

- The UVE Team

Beoordeeld met 1 van de 5 sterren

No work always rejected

No work always rejected

22 april 2026
Review zonder uitnodiging
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Antwoord van Uni-versal Extras

Hi Andy,

Sorry to hear you have been dissatisfied with our service so far.

I spoke to our Casting Team who reviewed your profile and confirmed you have been matched for a number of opportunities in the last few months since joining us.

Unfortunately, when it comes to securing work, the production always makes the final decision as to who they choose to book. If you are being put forward, that's a good sign, as it means our team is doing everything in their power to secure you work with us.

We are confident you will secure your first shoot soon! Please note you can also call our Artiste Support team on 0345 0090 344 during regular office hours. They are standing by to review your profile and photos, and can likely suggest some simple ways to improve your chances.

If you have further advice or additional feedback, please do contact us via website or phone.

Best, The UVE Team

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