unloan.com.au Reviews 17

Absolutely impressed with Unloan! My previous bank were not able to assist my banking needs. I quickly learned loyalty does not pay. Unloan was easy, efficient and provided superb customer support. With Unloan connected to Commonwealth Bank, I immediately felt I could trust an online bank. I was blown away by how well Unloan has mastered the online experience. My queries were answered super fast and I had one specialist who I dealt with during the refinancing. Unloan responded to my replies - not waits on the phone, no waiting on a few days for a response like with my previous bank. Unloan was responsive. Unloan also made the refinancing process easy to understand, breaking up the steps into clear instructions. Again, speaking to the same person through the whole process really put me at ease with the whole change. I would recommended Unloan to everyone. The customer service, I felt heard and looked after, really did put me at ease with the big change I made.

Ashishkumar Pravinbhai Patel

I found Unloan incredibly simple to set up and use. The website is clean, intuitive, and makes the whole process straightforward from start to finish. One of the things I really appreciate is that you don’t have to speak to anyone — everything is handled online, which makes it quick and hassle-free. Unloan just gets the job done without any unnecessary complications. Highly recommend for anyone looking for a smooth, no-fuss experience.

I decided to switch to unloan as my previous rate was much higher and my bank wouldn't come close, despite me having a much better LVR than when I bought my first house in 2024.

The process was super easy. A few emails to clarify things after applying that I missed in my application and I got approval the same day. My loan balance was transfered a few days after that, with settlement a few weeks after later.

With the monthly savings I'm already ahead of my bank's discharge fee.

Now I know how easy the process is, I regret not doing it sooner.

It was convenient having everything in the one app previously with an offset account, but transferring funds in and out of unloan is instant, so I can just pay more than the minimum and know that I can redraw if I have to.

UNLOAN UNITED NATIONA LOAN MADE IN INDIA FOR WHOLE WORLD
SECOND WORLD
THIRD WORLD COUNTRIES ARE WELCOME WITH NO ONE NEED IS HABVE TO BE +18
Ashishkumar Pravinbhai Patel.
Melbourne vic Australia
Thx Charlie

I switched to Unloan after my existing lender refused to match Unloan's interest rate. The online process scared me a bit (I'm over 60) but I got through it, with my Unloan reps guidance. The communication was really good and quick. I'm very happy so far.

Quick response, great rates and good communication. The application process was easy and smooth. Their platform is easy to navigate. I find them better than the big banks.

I was super impressed with the speed of the process (approved in 1 day!) and the excellent customer service that I have received. I have had direct contact with customer service via text, which has been amazing - I receive responses to my queries in less than 30 mins - very impressive!

Easy application, fast response and responsive service… along with the best rates - what’s not to love?

I've been very happy from the start of the loan right through to repayments. It's simple and convenient. I will go to Unloan again if I need another home loan.

Straightforward application process and fast turnaround with great communication all the way through. Competitive rates. Simple and friendly interface.

The staff were super helpful I had my loan approved in less than one business day. Simple to apply and reward customers for loyalty unlike most other banks

Fantastic service. Easy. Better in all aspects than most major banks. Highly recommended

This has been the poorest customer experience we have encountered from any organisation to date. Throughout the process, we were repeatedly asked the same questions multiple times, transferred between different home loan specialists, and subjected to a risk assessment that appears illogical.

ABSOLUTELY AWFUL - AVOID IF YOU ARE SELF EMPLOYEDThis was the worst experience of my life. Cookie cutter on-line business with absolutely no understanding or reason.
I am a middle aged guy with 80% equity in my home and 50% equity in my investment property.
$50,000- in a term deposit
$350,000 + in super
High income with tax returns.
APPLICATION DENIED OVER A SMALL CLERICAL ISSUE! ABSOLUTELY PATHETIC.
DO NOT DEAL WITH THIS ON-LINE DISASTER - NO CUSTOMER SERVICE.
Refused to escalate to Senior staff.
DO NOT RECOMMEND

Advised at time of borrowing that I would require access to more of my equity in future, advised it wasn't an issue. Went to increase loan very a month after refinancing with them and they don't do it. After many communications was advised only way to get access to any of my $800k in equity was to refinance elsewhere. Firstly that's going to cost me a lot in fees and secondly virtually no lenders will refinance if within first three months with current provider even though I've had a mortgage for 17 years. So they are happy to refinance other lenders loans but not their own. Brokers have advised me they have seen this a bit and don't advise going with unloan if you want access to your equity in your house.