UPRIGHT Reviews 

Ordered the product in December and the sizing was totally wrong. I’ve been waiting for half a year for the replacement they said they’d ship.

Customer service said that my replacement shipment was ‘in the queue’ so I’d have to wait. It’s been probably 2 months since I’ve even gotten an email reply from them.

I’m going to try to request the charge back on my bank.

I have a lot of praise for the Upright wearable and app—the technology is intuitive, gently encouraging, and it genuinely helped me become more aware of my posture. It’s smart and steady, like a calm friend tapping your shoulder when you begin to fold into yourself.

But the lumbar support accessory? Not so much. It arrived vacuum-packed and crumpled, like someone sat on a croissant. It never rebounded into anything remotely supportive, which defeats the entire purpose of back support. A small detail, yes—but for a product centered on alignment and structure, packaging a support cushion like a pancake feels… ironic.

If you’re buying Upright for the wearable, you’ll likely be pleased. But if you’re looking for meaningful lumbar support as part of the experience, I’d suggest holding off or asking them directly how it will be shipped.

I hope Upright listens—not just to our posture, but to our feedback. We’re rooting for them to get it right.

If I could give less than one star I would. Product never shipped. Customer service promised a refund that I never received. Raised it with my bank, the company then refuted the complaint and said I did receive the refund so my bank took the money bank. Still not received a refund or the product and it’s been five months.

They charged my card immediately when I made the purchase, but my item never shipped. I reached out to customer service multiple times, but it was an absolute disaster. They couldn't locate my order and continually asked me redundant questions (for example: what is your order number meanwhile my email subject was "order number 2525"). They never did track down my order, nor did they follow up as promised. They offered no refund, no replacement - just dead silence. One month and at least 15 emails later and I need to request a charge back from my bank.

Horrible business. Maybe not even a business. Just some sort of scam. I think they're hoping you buy from them and forget about it. Been 3 months with no updates and when i contacted them, they offer me 50% to keep the 3 month old order and expect me keep an order with no real ETA. Obsurd. stay away from this brand. You can find the same stuff in stock on Amazon and don't have to go through the nightmare of trying to get a refund. I ended up filing a chargeback because they stopped responding to my request for a refund.

Fraudulent company, ordered product based on their instagram ad compaign in January. It's now March an I have no received the product or a refund. I keep emailing them and get generic responses back.

I ordered a posture corrector brace. It was never shipped, they would not refund me, and they would not reply to emails. It was supposed to be delivered in three days and it has been over 7 weeks and they won’t respond.

Zero competent customer service but then I realized that it's also a scam

I ordered my Upright back support on January 15th . My product was never shipped and I have asked for a refund . They apologized but never refunded my purchase money after sending 4 emails about it . I am American and I live in Costa Rica . What's the deal with this company

This company is fraudulent. They won't answer emails, you get a system email back every time. There is no phone number. I asked for a refund after reading the TERRIBLE reviews about customer service and the product itself as even after a week it hadnt shipped. They only replied offering a discount but then ignored all other emails. I then threatened with a credit card dispute and i get a notice that the order was cancelled but it even states "there is NO REFUND". I opened a credit card dispute. I suggest doing the same, obviously these are scammers drop shipping terrible products from somewhere like Temu or Alibaba.

It is great product, but problem is that VAT, IS NOT INCLUDED. You will pay extra for CUSTOMS for that product by sending into Europe.

This is a fradulent company. Do not order a thing from them. They do not answer their custome servixe line and every email that you send they send back a generic email. They advertise for 2 days shipping which took 7 faya and instead of the $569 scootet, i received a $5 cane

I read other reviews and I really didn't experience the same issues.
Pros:
- This is the first device I ever bought that had anything to do with helping my posture and I can say that it has been a good experience so far;
- Easy to set up;
- Adhesive strips last up to 2 weeks with all-day use for me (7 AM - 9 PM, no exercise);
- Good app, but there are things that could be improved.

Cons:
- Requires multiple calibrations per day depending on whether are you walking, sitting, and on what kind of a surface are you sitting on;
- The app can crash from time to time;
- It has a tendency to disconnect from the app when going from one WiFi network to let's say Mobile Data;
- A bit expensive.

In order to get the most out of the device, I would recommend wearing it all the time and tuning in the Upright range settings where you are really sitting or standing straight.
I think it's a great product and definitely has a lot more potential as it develops more.

One of the worst companies when it comes to customer care.my first device became faulty after few months. A year later I bough a new one hoping that the upright 2 will perform better. But same problem. The Softwear does not work.

I wrote to them and the customers care people keep promising a solution and now since last 1 week they don’t even revert.there is no phone number enlisted where u can call. All is on messages.

I paid 110 euro for a crap device and to shittier company with no ethical values.They are thieves in open view who writes big words on website but once it comes to performing and
disappear faster then Huduni.

The Upright website only states that buyers in Canada have to pay for shipping (free shipping is only available in the USA). However, there is no mention on their website of additional shipping fees, taxes or duties that would apply. Beware that your shipment will go through FedEx, who will charge you an additional $10-15 for them to process your delivery, as well as an additional $10-15 for "taxes and duties". You will not be able to receive your shipment from FedEx unless you pay these amounts. If you live in Canada, DO NOT BUY from the Upright website as you will be charged these exorbitant additional fees. Instead, buy the product from a Canadian retailer, where you will pay much less for it.

this product is not fit for purpose. I received it. Followed every instruction. Didnt wear while exercising or anything and it fell off during the first day i was wearing it at some point and disappeared. Didnt even feel it go. It was like money down a drain. PLEASE AVOID THIS. it is not worth it. I reached out to the company to explain what happened and they offered to sell me a new one. I asked them if the issue was typical and they said that it wasnt at all. I therefore explained that my one must be a one off faulty one and therefore requested another one. They said no but i can buy another one. Appalling customer care

I love the product. Awesome job!

Fantastic idea, terrible implementation (and they offer no meaningful reply or fix despite acknowledging the problem).

Basically, EVERY TIME you switch it off, it LOOSES CALIBRATION.

It means EVERY TIME you turn it on and wear it, you have to CALIBRATE AGAIN.

I thought it was a defect of my device, so I wrote to support, to my surprise they said that no that's normal and they'll work on a solution in the future, without any ETA.

Calibrating EVERY TIME either from the app or pressing twice the power button it's highly frustrating, because to make a proper calibration it takes time to sit correctly and calibrate.

I ended up not using anymore after a few days, I'm now asking for a precise ETA (they didn't sound even convinced it was possible to fix it..) or a refund, because for almost £100 including the rubber necklace (absolutely essential, the double tape idea is terrible) it's almost a fraud for the development state the product as it is at the moment.

The app as well seems underdeveloped, not many detailed statistics, and not integrated it seems with Apple Health.

The idea is fantastic, but they have to put some serious work into implementation, it's far from a product you can sell or should buy.

the product design with adhesive strips was ridiculously short sighted. it never really worked and then expected you to basically stick something to your body with double sided tape (!). bananas. the company now has the gall to charge $20 for a workaround piece of rubber (necklace). i bought it - but incredibly unhappy with the whole situation. I feel cheated. they should give these to consumers of their $100 gadget. My experience after using the adhesive product once: a paperweight for a full year until the necklace now appears - supremely overpriced for a flawed mistake that the company is now burdening its users with.