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Fraudulent. They try to convince you to pay fees which is free of charge on the official immigration page. They also ask for credit card information including your three digit security number. T... Toon meer
Bedrijf heeft geantwoord
C'est ma première fois de faire recours à USAFIS et pour être honnête, c'est vous qui m'avez trouvé. J'apprécie votre franchise, et la façon dont vous aborder et motivé les différents candidats à tra... Toon meer
I can't fault USAFIS on their customer service - they have always been polite and helpful on the phone. The question is whether they are actually able to find you relevant jobs and submit your docum... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
USAFIS is a private, Internet-based company (not in any way affiliated with the US Government) which was established in 2001 with the goal of helping people around the world successfully apply for various US visa programs to legally live, study and work in the United States. USAFIS offers a variety of professional services and products to help thousands of clients around the world have the opportunity to relocate to the USA and enjoy the American Dream.
Contactgegevens
New York, Verenigde Staten
- 16465176786
- csr@usafis.org
- www.usafis.org
3,2
Gemiddeld
586 reviews
Heeft 52% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
صعوبة الابلكيشن
30 april 2025
Review zonder uitnodiging
Antwoord van USAFIS
مرحباً بك يا سيد وولف،
نُقدّر حقاً ملاحظاتك بشأن الخدمة التي تلقيتها منا.
إذا كنت بحاجة إلى أي مساعدة إضافية أو كانت لديك أي استفسارات، فلا تتردد في التواصل معنا عبر العنوان التالي: csr@usafis.org
أطيب التحيات،
Usafis
قسم خدمة العملاء
Estafa
Mientras hablaba con una de las consultoras , me preguntaron sobre capital disponible para contratar lo servicios y si la tarjeta de crédito utilizada para pagar los 5 dólares es la misma, me preguntaron los datos de mi tarjeta e intentaron debitar el monto exacto que les comenté. Cómo mi tarjeta de crédito de recarga no puediron robarme y se pusieron agresivos conmigo. Es una estafa cuidado
25 maart 2026
Review zonder uitnodiging
Antwoord van USAFIS
Hola Andres Correa,
Gracias por informarnos sobre este asunto.
Agradecemos tus comentarios y te pedimos disculpas por cualquier malentendido que haya podido ocurrir.
Tus observaciones han sido compartidas con nuestro equipo directivo y daremos seguimiento de inmediato para atender tus inquietudes.
Nuestro objetivo es brindarte un servicio de alto nivel, así que no dudes en contactarnos en csr@usafis.org siempre que necesites ayuda o tengas alguna pregunta.
Saludos cordiales,
Usafis
Departamento de servicio al cliente
Antwoord van USAFIS
Hi Ezra Reverda,
Thank you for informing us about this matter.
We appreciate your feedback and apologize for any misunderstanding that may have occurred.
Your comments have been shared with our management team and we will promptly follow-up to address your concerns.
Our goal is to provide you with a high level of service, so please feel free to contact us at csr@usafis.org whenever you need assistance or have any questions.
Best regards,
Usafis
Customer Service Department
USFIS.ORG. Gran estafa!!!!
Son unos estafadores y ladrones de primera!
Hans confíen en esta red de ladrones! Me ofrecieron lo que jamás me cumplieron y solo me robaron 30 mil dólares!!
Cuidado con ese lugar! No caigan en la trampa de que ellos le ayudarán a tramitar una green card
24 maart 2025
Review zonder uitnodiging
Antwoord van USAFIS
Hola Alejandro De la Cerda,
Gracias por compartir tu experiencia con nuestro servicio.
Lamentamos que no hayas quedado completamente satisfecho y hemos enviado tus comentarios a nuestro equipo de gestión de relaciones con clientes para que este asunto se resuelva lo antes posible.
Es muy importante para nosotros que recibas un servicio de alto nivel, así que no dudes en contactarnos directamente en csr@usafis.org y haremos todo lo posible por ayudarte o responder cualquier pregunta que tengas.
Saludos cordiales,
Usafis
Departamento de servicio al cliente
Extremely dissatisfactory and disappointing experience with USAFIS
My experience with USAFIS has been extremely disappointing and financially damaging.
I was charged over USD 21,000 based on promises that they would assist with arranging immigration documentation and approvals for me and my family. During the sales process, their representatives created a strong impression that they had the expertise, capability, and connections to support a successful immigration process.
Unfortunately, after making the payment, the reality was very different.
The service delivered did not match the expectations that were set during the sales discussions. Communication became inconsistent, and meaningful progress on the case was unclear. When I decided to cancel the application and requested a full refund, the situation deteriorated further.
Despite sending multiple emails and making several attempts to escalate the issue, I have not been able to reach a decision-maker within the organization. My requests for cancellation and refund have not been addressed in a transparent or professional manner.
What is most concerning is the lack of accountability and responsiveness from the company after receiving such a significant payment.
For any organization handling sensitive matters such as immigration services, professionalism, transparency, and ethical conduct should be the minimum standard. Unfortunately, my experience with USAFIS has fallen far short of these expectations.
At this stage, I am still seeking:
Formal cancellation of my application
A full refund of the USD 21,000 paid
Direct communication with a responsible decision-maker who can resolve this matter
I strongly encourage anyone considering working with this company to conduct extensive due diligence before making any financial commitments.
I hope the company will take this complaint seriously and work toward resolving this matter professionally and promptly.
9 maart 2026
Review zonder uitnodiging
Antwoord van USAFIS
Hi Faji,
Thank you for providing your feedback regarding our service.
We genuinely appreciate you taking the time to let us know about your experience.
Please know that we are responsive to your concerns and want to resolve this matter as soon as possible.
We kindly request that you send us an email to csr@usafis.org with your name, unique number, and the best day and time for our Customer Relations Manager to call you.
Best regards,
USAFIS
The customer care service
The customer care service. Assistances and the payment method
3 maart 2026
Review zonder uitnodiging
Antwoord van USAFIS
Hi Barrister,
Thanks for your time and effort to review our service and provide feedback about your experience!
Please feel free to contact us at csr@usafis.org if you have any questions or need further assistance.
Best regards,
Usafis
Customer Service Department
They keep going in their attempt to…
They keep going in their attempt to cheat and steal money. I have been lured on the false promise to win the "lottery" they advertise. Actually, in 2022, I have been stolen more than 4000 € on the basis that I and my family memebers were a step far from the target.
Now (2026), they resume a new attempt to cheat with new emails.
To everybody intersted in, it is a scam organisation.
25 februari 2026
Review zonder uitnodiging
Antwoord van USAFIS
Hi Aleborg,
Thank you for sharing about your experience with our service.
We regret that you were not fully satisfied and have forwarded your feedback to our customer relations management team so that this issue can be resolved as soon as possible.
It is important to us that you receive a high level of service, so please feel free to contact us directly at csr@usafis.org and we will do our best to assist you or answer any questions you may have.
Best regards,
Usafis
Customer Service Department
I don't need any call from USAFIS
I don't need any call from USAFIS. I just need my refund, compensation, and a formal letter of apology for the blatant deceit to an innocent poor African man like me, a father of five. I am formally appealing to FBI to act swiftly for justice to be administered, like how they quickly drifted to our country for the alleged cybercriminals, whom we here don't tolerate. Similar efforts should be expedited for me. I don't need any calls; use my name to retrieve payment and information from your database.
24 februari 2026
Review zonder uitnodiging
Antwoord van USAFIS
Hi Louis K. Asilenu,
We appreciate your feedback and apologize for any misunderstanding that may have occurred.
Your comments have been shared with our management team and we will promptly follow-up to address your concerns.
Our goal is to provide you with a high level of service, so please feel free to contact us at csr@usafis.org whenever you need assistance or have any questions.
Best regards,
Usafis
Customer Service Department
Wish it had worked out
I can't fault USAFIS on their customer service - they have always been polite and helpful on the phone. The question is whether they are actually able to find you relevant jobs and submit your documentation in return for the fees you have paid.
Moving to another country and finding employment is not easy these days and if your funds are limited, you need to be careful where you put them.
17 februari 2026
Review zonder uitnodiging
Antwoord van USAFIS
Hi Judith Chimowitz,
Thank you for providing your feedback regarding our service!
We genuinely appreciate you taking the time to let us know about your experience.
Please know that we are responsive to your concerns and have tried several times to contact you in order to resolve the situation.
We kindly request that you send us an email to csr@usafis.org
with the best day and time for our Customer Relations Manager to call you.
Best regards,
Usafis
Customer Service Department
Fraudulent
Fraudulent. They try to convince you to pay fees which is free of charge on the official immigration page. They also ask for credit card information including your three digit security number.
The "agent" on phone also tries to force you into giving this details with a sense of urgency. "Provide now because registration ends soon!!"
Also, sending a lot of spam mails, even after one "unsubscribes".
I see they now also have a bunch of fake reviews here....
16 februari 2026
Review zonder uitnodiging
Antwoord van USAFIS
Hi Ro,
Thank you for informing us about this matter.
We appreciate your feedback and apologize for any misunderstanding that may have occurred.
Your comments have been shared with our management team and we will promptly follow-up to address your concerns.
Our goal is to provide you with a high level of service, so please feel free to contact us at csr@usafis.org whenever you need assistance or have any questions.
Best regards,
USAFIS
Customer Service Department
Antwoord van USAFIS
Bonjour Fatai Oyewole Uthman,
Merci pour le temps et les efforts que vous avez consacrés à évaluer notre service et à partager votre expérience !
N’hésitez pas à nous contacter à l’adresse suivante csr@usafis.org si vous avez des questions ou besoin d’une assistance supplémentaire.
Cordialement,
Usafis
Service clientèle
I have been working as an enginer at…
I have been working as an enginer at the Department of the Radionuclide Diagnostics of the National Oncology Center since August 2009
9 januari 2026
Review zonder uitnodiging
Antwoord van USAFIS
Hi Turqay,
Thanks for your time and effort to review our service and provide feedback about your experience!
Please feel free to contact us at csr@usafis.org if you have any questions or need further assistance.
Best regards,
Usafis
Customer Service Department
THE COMPANY'S PERSISTENCE AND…
THE COMPANY'S PERSISTENCE AND COMMITMENT HAS MADE MET O LIKETHE COMPANY
31 december 2025
Review zonder uitnodiging
Antwoord van USAFIS
Hi Kevin Almasi,
We really appreciate your feedback regarding the service you received from us.
If you need additional assistance or have any questions, please feel free to contact us at: csr@usafis.org
Best regards,
Usafis
Customer Service Department
I enjoy manual work because knowledge alone is not enough to survive. I have spent a lot of time studying so that I can use practical skills to support my life. I am grateful, as these skills have bec
A motivated and technically skilled Computer Science with Information Technology (CS & IT) student with a strong foundation in programming, software development, networking, and modern IT solutions. Equipped with analytical thinking, problem-solving abilities, and hands-on experience in creating efficient, user-focused technological applications. Passionate about learning emerging technologies such as Artificial Intelligence, Cloud Computing, Cyber security, and Data Science. Skilled at working in teams, adapting to new tools, and applying theoretical knowledge to real-world challenges.
30 december 2025
Review zonder uitnodiging
Antwoord van USAFIS
Hi Abbas,
Thanks for your time and effort to review our service and provide feedback about your experience!
Please feel free to contact us at csr@usafis.org if you have any questions or need further assistance.
Best regards,
Usafis
Customer Service Department
USAFIS LA ESTAFA EN CADENA
TE CONTACTAN Y TE OFRECEN LOS SERVICIOS DE ASESORIA Y TRAMITE POR UN PRECIO $780, LUEGO TE LLAMAN CON APARIENCIA DE SER EL GOBIERNO QUE ESTAS APROBADO EXPEDITO Y DEBES PAGAR A USAFIS PARA LOS TRAMITES TRADUCCION Y TODO CON CITA $3800 MAS Y QUE ESO ES TODO Y LLEGADDO EL MES DE LA SUPUESTA CITA NO PASA NADA , LUEGO DE MESES TE VUELVEN A LLAMAR PIDIENDO $4200 MAS QUE ESO ES TODO, CUANDO LE PIDO QUE ME DEVUELVAN EL DINERO ME DICEN QUE VAN A REVIZAR EL EXPEDIENTE, LUEGO ME LLAMAN PIDIENDO $1700 QUE ESO ES LO ULTIMO, COMO NO LES DOY RESPUESTA LUEGO DE UN MES LLAMAN OTRA VEZ PIDIENDO $4800 DICIENDO QUE AHORA SI HABRA CITA. TODO ES MENTIRA, DEBERIA INTEVENIR EL GOBIERNO DE US PARA DESENMASCARAR ESTA ORGANIZACION Y VER SUS IMPUESTOS Y FALSA INFORMACION, ABUSO Y ROBO
28 maart 2025
Review zonder uitnodiging
Antwoord van USAFIS
Hola Michele Hidalgo,
Gracias por compartir tu experiencia con nuestro servicio.
Lamentamos que no hayas quedado completamente satisfecho y hemos enviado tus comentarios a nuestro equipo de gestión de relaciones con clientes para que este asunto se resuelva lo antes posible.
Es muy importante para nosotros que recibas un servicio de alto nivel, así que no dudes en contactarnos directamente en csr@usafis.org y haremos todo lo posible por ayudarte o responder cualquier pregunta que tengas.
Saludos cordiales,
Usafis
Departamento de servicio al cliente
Expertos en ESTAFA !!
Mi grupo familiar de 4 personas fuimos vilmente engañados, timados. En 2015 contratamos una membresía por 10 años para aplicar al programa migratorio "Green Card Visa Lottery", por la cual pagamos $500. Posteriormente, en Marzo 2021, recibimos una llamada telefónica notificando y "felicitándonos" por haber resultado "Elegidos" en dicho programa. Después de pagar USD 4.500 como remuneración total y definitiva por sus servicios de asesoría para todo lo relacionado con nuestra cita consular en Bogotá, Colombia, me llamaron de manera insistente distintas personas de USAFIS con la intención de cobrar USD $7.000 adicionales, lo que incluiría, entre otras cosas, el costo de 4 boletos aéreos desde Venezuela a Estados Unidos para nuestro traslado definitivo a ese país luego de obtener nuestras respectivas visas de residencia en el Consulado de Bogotá. Llegado ese momento caímos en cuenta de que habíamos sido estafados. Desde 2021 hasta hoy no han cesado de llamar y enviar correos ofreciendo sus servicios para la Lotería de Visas. Exigimos el reembolso de la suma previamente pagada (USD 4.500) y, por su puesto, no respondieron ninguno de nuestros correos. Ya habían logrado su objetivo en nuestro caso. Por favor, no caigan en la trampa.
25 januari 2025
Review zonder uitnodiging
Antwoord van USAFIS
Hola Orlando J. Gutiérrez G.,
Gracias por informarnos sobre este asunto.
Agradecemos tus comentarios y te pedimos disculpas por cualquier malentendido que haya podido ocurrir.
Tus observaciones han sido compartidas con nuestro equipo directivo y daremos seguimiento de inmediato para atender tus inquietudes.
Nuestro objetivo es brindarte un servicio de alto nivel, así que no dudes en contactarnos en csr@usafis.org siempre que necesites ayuda o tengas alguna pregunta.
Saludos cordiales,
Usafis
Departamento de servicio al cliente
The agent was very pleasant and…
The agent was very pleasant and informative.
8 december 2025
Review zonder uitnodiging
Antwoord van USAFIS
Hi Keith Davis,
Thank you for providing your feedback regarding our service!
We genuinely appreciate you taking the time to let us know about your experience.
If there’s anything more we can do to support you, please feel free to reach out to us at csr@usafis.org.
We’re always happy to help!
Best regards,
Usafis
Customer Service Department
the charged
it wasnt complicated it was rather easy to fill out
4 december 2025
Review zonder uitnodiging
Antwoord van USAFIS
Hi Davino,
Thank you for providing your feedback regarding our service!
We genuinely appreciate you taking the time to let us know about your experience.
If there’s anything more we can do to support you, please feel free to reach out to us at csr@usafis.org.
We’re always happy to help!
Best regards,
Usafis
Customer Service Department
Antwoord van USAFIS
Hi Iftikhar Ahmad,
Thanks for your time and effort to review our service and provide feedback about your experience!
Please feel free to contact us at csr@usafis.org if you have any questions or need further assistance.
Best regards,
Usafis
Customer Service Department
BEWARE!!
BEWARE!!! This is a SCAM!!! DO NOT GIVE YOUR MONEY!!!
They emailed me today claiming that I have an Original Registration Date:
2009-08-27 22:35:11.717
They are misrepresenting themselves to be Kimberly Cho and Kristen R Carr who are Canadian Visa Experts. Their Flag is the US flag!!!
24 november 2025
Review zonder uitnodiging
Antwoord van USAFIS
Hi Lira Gay Iglesia,
Thank you for sharing about your experience with our service.
We regret that you were not fully satisfied and have forwarded your feedback to our customer relations management team so that this issue can be resolved as soon as possible.
It is important to us that you receive a high level of service, so please feel free to contact us directly at csr@usafis.org and we will do our best to assist you or answer any questions you may have.
Best regards,
Usafis
Customer Service Department
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