valuevillage.ca Reviews 

For those who care about humanity, consider this review. This place is the most unprofessional and low or no quality place that you will ever visit. For your kids or friends or ppl that you care about, this place has treated customers so poorly and they get away with it. There are multiple negative reviews and even reviews about ppl avoiding this place for a reason. Their staff constantly bully customers and get away with it. They sell counterfeit items knowingly. All their staff are horribly rude. the managers do nothing, esp beara, nini vhea, ella. They sell counterfeit items, they change prices and mark it up when that is not allowed, they take your 20% coupon that hasn't been used and say that you can't get another one even though they made the mistake, the manager asks to check your receipt when one has clearly paid, the stock ladies tell customers off and tell that they can't touch their carts even though this is not a rule, they insist that it is a rule and give you negativity because you touched their cart which by the way isn't their property. It isn't their cart or their shelf, however, they get away with saying things like this. You go to other value villages and this is not the case as the ladies at the other stores say that you can touch whatever you want. They don't return counterfeit items and or take any responsibiliy or accountabilty for their actions. Negative stars if possible. Then they project all of their mistakes and blame the customer. You are paying them for this treatment - let that sink in. This is the worst place ever. They let customers bully other customers and say that they can't do anything. Imagine if this was your kid, how would you feel if they were treated in such a toxic manner? This toxic cycle will keep going if you keep donating and supporting this organization who do not listen or apologize and treat paying customers this way. This is likely why there are so many complaints and bad reviews about this company. If you don't want this toxic cycle to continue, do not support this company by donating or purchasing as you are paying them to treat you poorly.

The worst customer service with no managers or anyone doing anything to help customers. Nini the manager does nothing. They sell counterfeit coach lv, Chanel, Gucci and other brands and this not legal and they get away with taking customers’ hard earned money from them you make complaints and no one does anything to make things better at all. The stock ladies who stock the purses are so rude they give all the bags to their friends and tell you not to touch when you pay for their salaries as without customers youn don’t have a business, the Philippine stock lady who stocks the krichenware is even worse as she tells you not to put things on her shelf when it really isn’t her shelf and you remove it afterwards. She is just being rude for no reasons. They are bullying customers and getting away with it. Otherwise it is the European guy wearing black or the Philippino lady with her kid that bully you and treat you like crap for nothing. It is a horrible way to treat customers who are paying for your salaries . Listen to what is said as you are bullying ppl and being rude because you are so miserable with your own lives .also they gaslight your experience and shove it under the rug with selling counterfeit items and don’t address the racism and hate that is displayed by their staff and just say that the staff are doing their job and side with them when in reality they are being unfair to the ppl that are paying their salaries. All of their staff are horrible, the lady with the glasses Philippino at the case, the white elderly lady, the Indian guy, , vhea…horrible attitude, the young white girl ella, the list goes on even their security are horrible they let the homeless ppl steal and for paying customers they use their value village manager power to see your receipt. As others have mentioned do not support this organization by shopping or giving items to them for free for them to mark it right up and be unfair to customers horrible
Place with a toxic atmosphere which will in some way bring you down with them as they are miserable that they have to use their power to bully you

How can you support a place that mistreats their paying customers this way? Even the store manager beara does nothing

There is a philliipno lady with her child that comes every afternoon during the weekdays around 2pm to wait for the new bags. She ties her hair in a ponytail and also has brown or black glasses. She is mean to other customers and today she was taunting another customers Ella has been notified on another occasion though she wasn’t there today. This lady makes friends with the pjillipino bag lady and the employee lets her take bags from the rack and then yells at everyone else and then had this white lady there to bring her alongside which is so rude. You wouldn’t have customers if they don’t buy your things and this has been a huge complaint that nothing has been done. Fix this asap it is so rude and bullying other customers is unacceptable.at the Richmond bc location nothing is done

THE VALUE VILLAGE PEOPLE ARE OUTRIGHT CROOKS!!!!!!!!!!!!!!!!!!!!
They charge more for certain items than you can purchase them new at Costco or Winners etc....
GO ELSEWHRERE....They LOST MY BUSINESS

If I could give a minus zero, I would.
Horrible customer service. We went to pay for an untagged skirt, took an IDENTICAL one which was tagged at $8.49. They refused to give it to us at the same price stating it was different and more similar to the $11.49 skirt in our trolley. They said we could take it at 11.49, and that skirt was totally different to the untagged one we were buying.
The supervisor was rude, being a racist in talking to us. Had we been "white" she would have been totally different in her approach.
Please get trained on customer service in knowing if there are two identical items they should be priced the same. And if they are different, you cannot charge the higher price from a totally different item. You go with the closest item and lower price.
Supervisor needs to get her act together and come down from her " high-horse."
I will never shop there again.

I shop at VV in West Kelowna BC
I shop fpr clients and shutins
They will nort and do not have a till open for those not
wishing to use the self checkouts!
If this does not change I will be spending my money elsewhere!!!!!!

Please do not shop at this corporation, especially 481 Bloor Street West! You can clearly see that the management bully the employees and speak to them in a condescending tone, they don’t try and hide it on the shop floor, I even saw an employee crying during my hour there! So who knows how they are treated behind the scenes.

I wanted to speak to a manager and was told by a male employee name tag said Jason, that management are in a meeting and can speak to me soon and told me to wait by the door. When I asked how long will I be waiting, he sniggered at me and walked off laughing at me, then kept sniggering at me the entire time I stood there. I was left waiting for an hour and no manager came to see me.

Reviews
Value Village

Google review summary
5
4
3
2
1
4.0
(1,840)
Reviews
All
donate64
deals43
brand37
organized33
+6
Sort by
Most relevant
Newest
Highest
Lowest

pumkin pie
5 reviews
If you just want to get rid of your stuff quickly, they have open arms. But if you’re looking to buy secondhand at a fair price, good luck!—most things are overpriced, basically a ripoff. They take donations from people and then jack up the … More

Scott Carswell
Local Guide·50 reviews·5 photos
2 weeks ago
New
You're the best. (From my 6yo son.)

Why are people crying about a public company profiting? Value village allows … More

Sanna Mervyn
Local Guide·27 reviews·24 photos
4 months ago
Staff is friendly and donation process was easy. Selection is limited, a lot of the houseware and kitchenware is very beat up but I still found a few things
Photo 1 in review by Sanna Mervyn
Photo 2 in review by Sanna Mervyn
Photo 3 in review by Sanna Mervyn

Marina P Soriano Realtor
13 reviews
2 weeks ago
New
I am always cleaning up and clearing out. I just found out that VV has a drive up and drop off. They will take your box out of the trunk no work at all on my part. The nice thing is the donations go toward the kidney foundation as this is the cause they support.

Reviews
Value Village

Google review summary
5
4
3
2
1
4.0
(1,840)
Reviews
All
donate64
deals43
brand37
organized33
+6
Sort by
Most relevant
Newest
Highest
Lowest

pumkin pie
5 reviews
If you just want to get rid of your stuff quickly, they have open arms. But if you’re looking to buy secondhand at a fair price, good luck!—most things are overpriced, basically a ripoff. They take donations from people and then jack up the … More

Scott Carswell
Local Guide·50 reviews·5 photos
2 weeks ago
New
You're the best. (From my 6yo son.)

Why are people crying about a public company profiting? Value village allows … More

Sanna Mervyn
Local Guide·27 reviews·24 photos
4 months ago
Staff is friendly and donation process was easy. Selection is limited, a lot of the houseware and kitchenware is very beat up but I still found a few things
Photo 1 in review by Sanna Mervyn
Photo 2 in review by Sanna Mervyn
Photo 3 in review by Sanna Mervyn

Marina P Soriano Realtor
13 reviews
2 weeks ago
New
I am always cleaning up and clearing out. I just found out that VV has a drive up and drop off. They will take your box out of the trunk no work at all on my part. The nice thing is the donations go toward the kidney foundation as this is the cause they support.
pumkin pie
5 reviews
just now
New
If you just want to get rid of your stuff quickly, they have open arms. But if you’re looking to buy secondhand at a fair price, good luck!—most things are overpriced, basically a ripoff. They take donations from people and then jack up the prices.

And that 20% off coupon they give you for donating? If you need to exchange something, they take it back. Of course no returns or refunds—only exchanges.

So when you swap for a different item, you end up paying full price. They took your donation, but the discount? Gone. Just disappeared. They take away your discount.

People, plase go to Goodwill or Salvation Army instead.

Value Village used to be one of my favourite thrift stores to shop at. Now when you walk in one of their stores they are messy, you can't find anyone to answer a question or find a price, there are no change rooms and the return system is awful. By the time I get to the check out I'm already frustrated. Then you have to do the check out yourself and the staff that IS there try to rush you through or there isn't a staff member in sight to finally get a price on the article you've been wanting to purchase. So disappointed in this store and I will not be shopping at any Value Village in any location. Listen to your customers and maybe you can save this company...not for me.

This is for the Niagara Falls location. If your employees are going to rush people at self checkout then what's the point of having it? they can do the damn job themselves. I was doing completely fine checking out until two of your employees ask if Im ok or if i needed help. The first time i said I'm fine. I'm at self checkout what can you even help me with? just completely rushing me to check out faster. They had me in such a panick I almost left and forgot to pay for my stuff. Get rid of the damn self checkouts if customers are going to be harrassed to hurry up geez.

Manager at Value Village Guelph was obnoxious to my brother, who wanted to pay cash at the till. As a result, that store has lost 5 customers in my family. We spend thousands a year among the five us at Value Village. My brother himself spends thousands there as well, and now refuses to go back. We support him. Only store chain that repeatedly abuses its customers.

I have photos of a French coffee press that retails with 7.99 dollars at Ikea, for sale at Value Village used and partially rusted for 9.99 :(

The service here is sub par and the fact that there are no change rooms to try clothes on is ridiculous. The return policy is unacceptable as you can only exchange within 14 days, so how can you know for sure that the clothes are going to fit? Maybe undress in the aisles??? The prices of everything are too high. I will no longer shop there or donate anymore. The mission thrift store will be my go to place or fb marketplace or nothing at all. It's supposed to be cheaper than new items and this is not the case. Time to hire a new CEO and get on board with new policies!!!

Pricing is absolutely outrageous
For a thrift store store Value village isn't very thrifty seriously value village prices are often times as high as just buying brand new heck I can even find examples of times when the prices were even higher than brand new I have attempted to contact Value village about and while they have sent me a basic thanks for contacting us we take your feedback very seriously type response they have claimed to send me feedback to the correct department nobody has ever made any attempt to contact me nor has anything changed there prices are still way to high to be considered reasonable. It's very common to walk into their store and find items priced basically the same as buying the same item brand new the only thing is this item is used new item prices for used stuff

This is a great busniess concept these folks run . Because of the popularity of Goodwill and the Salvation Army these people made the company look like an other not for proffit organization ! In reality people donate tons and tons of merchandise to them for free. They in turn take the items and price it out and place on the sales floor. Well guess what folks did you know they are a FOR PROFIT RETAILER! SO ALL THE STUFFBYOU COULD HAVE GIVEN TO THE Salvation Army, Goodwill or even W.I.N.S where they take what ever money is made to help the communities they are in! W.I.N.S stand for Women In Need Society which help women and chldren who are excaping a abusive home. The Goodwill hires majority of the staff from the Vast pool of talent that is left unreconized as they have a form of disability but so want to work and contrubute to society! And the Salvation Army doesnt need any explination on what they do as they are always on the front line when natural desasters happen. Ie half the province burning and town evaquated they are they to help as best as they can! Btw unconfirmed but if goods sit in value Village too long they are gotten rid of as it is no loss to them as they paid nothing for them!

7655 Markham road value village I have been a customer for over 10 years I always loved this store until I purchased some curtains when I come how the tag was in the center of them I removed the tags to go wash the curtains start to fall apart they are so rotton I bring them back to the store your tell me the worker tell me the tag doesn't match with the curtains the tags say curtains and drapes they try to give me a hard time why do I need to tell lies on old curtains this is a used clothes store with hiking prices all free item the prices are terrible why should I tell lies on $5.99 items the worker don't have any customer service skill dont know how to talk to customer all they do is whispers to each other instead of advising the customer about the product I have to get mad on these people until the manager get involved just let people know check your items carefully before buy they need customer training you may try to return and they give you a hard time . I will never recommend anyone to shop with them just to show you how wicked they are I brought som item yes when I come home I check all my price and tags they was two tags show different item from what I purchased and they want to tell me it the wrong tag I bring back be careful value village customers.

The manager at the Store St in Victoria BC, named Rashinka or Rashnika (NOT SURE HOW TO SPELL the nane), ut she the most rude, unprofessional and definitaly not fitted to be a manager!. She never listen to women customers, walk away while the politly talk, never looks at you or make eye contact, and even refused to give me a coupon after donating a large bag of clothing. Later same day she was laughing and flirting with 3 men customers..complectly ignored another women customer who was waiting to ask something! Wow that is literally not a person who is suited to be a manager, she is a female customer hater, and flirting with men in the work time! WOW, how is this allowed!

Appreciate having items organized and the staff are helpful, but what really bothers me is the spray used on clothing. If that is to kill insects on clothing items, strongly perfumed, then I have been biologically affected too. It's so hard to remove, you not only have to wash it, but hang it outside, sometimes for days. Maybe V.V. can attach advice to price tags explaining how to remove it.

One of my favorite value village. This store has an amazing collection, spanning from vintage unusual treasures to casual current clothes. The staff is also quite pleasant. This store is a hidden gem, and I've never left without finding something amazing.

I have shopped at Value Village many times. This time because of Covid I was unable to try clothing on. I asked the cashier if I could return if they didn't fit and she said yes, within 14 days you get a store credit. I tried on the clothes and they didn't fit. I had used a 20% off coupon to purchase. When I went back to the store they told me exchange only. I told them that I was told I would get a credit. The manager did not care. I was forced to go and buy more but they didn't give me the 20% discount I had got earlier in the day. They didn't care. Their service is terrible and the prices are far too high for a resale shop. I will never donate or shop there again.