Explained everything clearly All my questions was answered promptly Very helpful I was recommended to you I will be recommending Vanarama to my friends and family Fantastic team!
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Lees wat reviewers zeggen
Very quick response to my credit checks. Called by a representative next day to go over what happens next .
So far its not been great for me. Couldn't have been more helpful before ordering my car but there customer service is appalling, waiting days on answers and its the bare minimum, cant get throug... Toon meer
Bedrijf heeft geantwoord
This will be my second lease car with Vanarama and each time the agent has been exceptionally helpful and knowledgeable. Godfrey was extremely professional and made the whole process incredibly easy a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Vanarama, we make upgrading your vehicle simple, affordable, and stress-free. As one of the UK’s leading vehicle leasing companies, we offer brand-new cars, vans, and pickup trucks on flexible, budget-friendly lease agreements. Whether you are a sole trader needing a reliable work van or a family looking for your next electric car, our team is here to guide you every step of the way. We find you the best market deals, offer free UK mainland delivery, and back everything up with award-winning customer service. As a proud part of the Auto Trader Group, the UK's largest automotive marketplace, we combine our vehicle leasing expertise with trusted industry backing to offer unbeatable choice and value. Your feedback drives us forward. If you have leased a vehicle with us, please share your experience below to help others make the right choice!
Contactgegevens
Hawkshaw Street, M1 7BL, Verenigd Koninkrijk
- www.vanarama.com
View Our Best Deals
4,6
Uitstekend
8K reviews
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They do not deserve 1 star
They do not deserve 1 star, a terrible company and customer service and experience We lease 5 vans with alleged maintenance contract. Van go into limp mode forcing drivers off road and to book service. Can never get a service booked takes weeks, they hire a car to you for 7 days and then its tough luck, no van!!!!!!!!!!
23 december 2025
Review zonder uitnodiging
Antwoord van Vanarama
Good morning, thank you for taking the time to leave feedback.
We are sorry to hear you have been experiencing issues with your vehicles and would like to look into this for you.
Please could you provide further information and I will escalate.
Thanks,
Lauren
Antwoord van Vanarama
Hi Andrew,
We are happy to hear that you found our service to be enthusiastic, efficient, and professional. Thank you for your positive feedback!
Thanks,
Lauren
Very helpful
18 december 2025
Antwoord van Vanarama
Hi Jimmi,
Thank you for the positive feedback; it truly means a lot to us.
Thanks,
Lauren
Ben Haghi and Muheed Ali have been…
Ben Haghi and Muheed Ali have been super helpful in helping me make my mind up about my new lease contract. I’ve leased with Vanarama for nearly three years now and, was initially a bit apprehensive about entering a new lease agreement. Ben and Muheed quickly put me at ease though and reassured me with their great salesmanship and advisory skill sets. I was clearly informed of my options and, my questions were answered informatively.
In the end, I felt comfortable with the decision I made and I hope they are acknowledged for their great salesmanship after helping me secure my new lease.
18 december 2025
Antwoord van Vanarama
Hi Ibrahim,
We're happy to hear that you had a positive experience! It's great to know that our colleagues were helpful and reassuring while assisting you with your new lease contract. We appreciate you highlighting their salesmanship and advisory skills. Thank you for your feedback.
Thanks,
Lauren
Antwoord van Vanarama
Hi Tim,
We're glad to hear that our team communicated effectively. Thank you for your positive feedback; we appreciate it greatly.
Thanks,
Lauren
After being knocked back by two lenders…
After being knocked back by two lenders the call handlers were persistent and eventually got accepted third time lucky by a lender, can’t thank them enough they were brilliant
16 december 2025
Antwoord van Vanarama
Hi there,
We're happy to hear that our call handlers were persistent and helpful in getting you accepted. We appreciate you sharing your positive experience and thank you for your feedback.
Thanks,
Lauren
Easy to deal with and always answer the…
Easy to deal with and always answer the phone look forward to getting my new van
12 december 2025
Antwoord van Vanarama
Hi there,
We're happy to hear that you had a positive experience! We appreciate you mentioning our responsiveness and look forward to getting you your new van.
Thanks,
Lauren
Very smooth process
Very smooth process, worked around times that I was available. No issues with using them in the future
14 december 2025
Antwoord van Vanarama
Hi Stephen,
We're happy to hear that the process was smooth and accommodated your availability. Thank you for your positive feedback; we appreciate your willingness to use our services again.
Thanks,
Lauren
So far had a really good experience
So far had a really good experience. Only ordered the car last week so not delivered yet. The team on the phone were very efficient & friendly.
12 december 2025
Antwoord van Vanarama
Hi there,
We're happy to hear that you had a positive experience with our team! We appreciate your feedback and hope you enjoy your car once it's delivered.
Thanks,
Lauren
Easy & efficient
Easy people to deal with , quick & efficient as have been in past lease deals involving other vans & cars .
13 december 2025
Antwoord van Vanarama
Hi Nick,
We're happy to hear that your experience was quick and efficient, as it has been in the past. Thank you for sharing your continued positive feedback with us.
Thanks,
Lauren
Antwoord van Vanarama
Hi Sharon,
We're glad you enjoyed your experience with our staff and deals. Thank you for your positive feedback; we appreciate it greatly!
Thanks,
Lauren
Antwoord van Vanarama
Hi Lesley,
We're happy to hear that you found our service helpful and efficient. We appreciate your positive feedback and thank you for sharing.
Thanks,
Lauren
The person who delt with me Ben Huges
The person who delt with me Ben he was great and would say he was top dog
10 december 2025
Antwoord van Vanarama
Hi Alan,
We're so happy to hear that you had such a positive experience. Thank you for taking the time to share your feedback with us; we appreciate it!
Thanks,
Lauren
Personal lease
Dealt with Ian who was very helpful & kept me informed along the process.
9 december 2025
Antwoord van Vanarama
Hi Kelly,
We appreciate you taking the time to share your positive experience. We're so glad to learn that you found our team member helpful and informative.
Thanks,
Lauren
Completely Disorganised – Weeks of Delays and No Confirmed Delivery Date
They kept me waiting for more than six weeks, constantly pushing the delivery date back without ever providing a single confirmed or reliable date. It was all vague promises with zero transparency. In the end, they still couldn’t give me a definite delivery date, and I had no choice but to cancel my contract.
This whole process was a complete waste of my time and energy. If you’re looking for a leasing company that is reliable, organised and honest, this is definitely not the one. My experience was extremely disappointing and I would not recommend them.
8 december 2025
Review zonder uitnodiging
Antwoord van Vanarama
Good afternoon Hamid,
Thank you for taking the time to leave feedback.
We are extremely sorry to hear you've had such a disappointing experience with us and would like to look further into this.
Please could you provide further information and I will investigate.
Thanks,
Lauren
very helpful friendly staff
5 december 2025
Antwoord van Vanarama
Hi Wendy,
We appreciate you sharing your positive experience with our staff. We are happy to hear that they were helpful and friendly!
Thanks,
Lauren
Antwoord van Vanarama
Hi Mark,
We're happy to hear that your second experience was as good as the first! Thank you for your continued trust in our services.
Thanks,
Lauren
A+ service, so helpful and professional
We rang up with a basic enquiry to get a quote, and our account manager, Aruni, was just so knowledgable, professional, and understanding, she understood fully what we wanted, gave us several options, then explained everything in full to us, giving us time to go away and talk things through, before we went back and got the full quote and order put on within hours
So painless, guided us the whole way, magnificent service.
3 december 2025
Antwoord van Vanarama
Hi Robin,
We're happy to hear that you had such a positive experience. It's great to know that our team member was knowledgeable and helpful during the quotation process, providing you with the guidance needed. Thank you for sharing your feedback.
Thanks,
Lauren
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff, nice quick turn-around (6 days from 1st enquiry to order confirmation). A little bit of confusion over an expired ID and whether it was actually required, but resolved quickly.
2 december 2025
Antwoord van Vanarama
Hi Mark,
We're happy to hear that our staff was helpful and knowledgeable, and that you experienced a quick turnaround. We appreciate your feedback regarding the ID confusion and are glad it was resolved promptly. Thank you!
Thanks,
Lauren
I should have had my vehicle six days…
I should have had my vehicle six days ago from Vanarama, the van arrived dirty and with 300 miles on the odometer. As is my right, I refused the vehicle and it returned.
I asked for my case to be escalated, Karen was supposed to call ? 6 hours later , Karen called , asking if I could take photographs of the vehicle, I advised this was impossible as the vehicle was on its way back , probably adding a further 300 miles to the clock.
I have contacted Vanarama now a number of times, without anyone knowing what is going on ? Karen, is either unwell, at lunch or left early this afternoon?
Someone at Vanarama could call me to inform me of what is going on ? They don’t. No excuse for not calling me.
Karen from Vanarama has just called and offered to deliver a new vehicle which again will be dirty and have approximately 300 miles on the clock !! Surely a second hand vehicle with this delivery mileage ?
26 november 2025
Review zonder uitnodiging
Antwoord van Vanarama
Good afternoon Mark, thank you for taking the time to leave feedback.
We are sorry to hear your vehicle was delivered dirty and appreciate this took away the excitement from your new car experience.
Regarding the delivery process, Vanarama do not arrange this with the delivery agents and therefore are not responsible for the transportation of vehicles. That being said, all of the dealerships we work alongside arrange for vehicles to be driven to our customers, which results in vehicle accruing mileage. This does not affect customers contracted mileage and is noted down on the delivery note/handover.
As you had rejected the vehicle before Karen had spoken with you, sadly she was unable to resolve this to your satisfaction.
Kind regards,
Lauren
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