Vansdirect Reviews 

Had 2 new vans from them, already bought from them 6 vans and always perfect service.

Great service received from the very knowledgeable staff at Vansdirect

Purchased 2 vans through Simon who sorted everything out and kept us updated throughout the process. Great deals on the vans

If I could give this company 0 stars I would. I placed an order for a van in June/July 2024 and the sales rep advised a September delivery. The van was severely delayed and the customer care team, although friendly, were unable to give me any useful information, they just said they had no information from the supplier The delivery date kept slipping and despite lots of calls I was eventually given a date in March 2025, that slipped for no given reason to April, this then slipped again to May when they organised delivery, then I was told the van was in the country but damaged with some chips and scratches, and it took them until July to repair and deliver the vehicle. I should add all these dates were verbal, never in writing, i imagine so that I couldn't claim a refund of my deposit! During this very frustrating experience I asked for the build sheet to double check that the van was correct before the delivery, the "order date" on the build sheet was December 2024, which would go someway to explain the year it took them to deliver the van. I have asked why this was, then made a formal complaint and so far they have failed to respond adequately to either. So unless they actually have the van and can give you a firm delivery date, use someone else.

Zahid Ali was a huge help, he listened and came back with what I actually asked for, he gave some options that were from larger deposits to smaller deposits and as I was a director from Ireland and not the UK he was able to find finance options that allowed that, which was great.
Overall a very good experience and I would HIGHLY recommend them1

From initial enquiry to delivery, a first class service.
Attentive sales personnel got us the best possible deal.
Nothing was too much trouble and turnaround was very efficient.
I would recommend Vans Direct to anyone looking for a new vehicle.

Difficult to get through to speak to them when I did kids screaming in background non of the staff would give me there complaints procedure when requested. Very Dodgy

Good customer service honest salesmanship and reliable fair marketing. Customer car buying experience was exceptional highly recommended. Thank you Alys. Service with a smile.

Great company to deal with and made everything such a simple process. Definitely recommend Simon Brown (North of England area).
Very quick delivery time.

Fantastic company to deal with, gave me the best deal out there, everything from ordering to delivery went smoothly.

In 20 years of buying vehicles never had such a smooth and professional service, simon has been great start to finish and cant recommend enough

Absolutely amazing service by a chap called Simon. After being let down by 2 major leasing companies, Simon stepped in and delivered exactly what and when he said he would. Quick and couteous responses every step of the way, always kept up to date and a van was supplied super quick at a good price.

Great experience with Simon who was trying to source a vehicle of a certain spec for me. Brilliant communication, updates and really quick with responses. Will definately use again.

Have had great support and information in trying to find an E-van for my charity and been encouraged to ask questions as I have gone through the process. Competitive priced and great product.

With a clear conscience, I can recommend VanDirect. After reading the comments below, I was very apprehensive about working with this company, but I decided to give them a chance, and I do not regret it. Matthew and Chloe were very helpful, from choosing a car to its delivery. The car arrived on the scheduled date and time. There was excellent communication with the employees of this company; they respond quickly to messages and are helpful when needed. I RECOMMEND them.

Terrible experience. I wouldn't use this company ever again - if you're looking for a smooth and timely delivery. This is definitely not the company for you.

Despite speaking to the person in charge and being given assurances. They were given 9 days to prepare for an AM delivery on a Monday. The majority of the morning went without any update and it took me calling to get any information. Until I was told it will be 2-3pm at 12:22.

Staff were professional throughout, which is the only positive I can share. Fast to take your money. Slow to deliver the van.
Lots of outsourcing and blaming the other company - no one really taking responsibility for any errors/fault. Certainly don't care about how they will impact your business financially by delaying such a delivery, not arriving during the time slot stated.

I would recommend you take your business elsewhere. If you experience the same contact the Car Finance Ombudsman for advice on your situation. Also do a GDPR request so you can have access to the phone calls and personal data held by the company.

This company not even worth one star cancelation prices are like a joke after paying cancelation 140 I still had 1.99 outstanding balance… AWFUL AVOID AVOID!!!‼️‼️‼️‼️

We recently brought a van from van from Vans Direct Southampton it was easily the best value van on Autotrader at the time
They made buying it easy and also delivered it I will defiantly be contacting them first for our next van

Avoid at any cost!

I have purchase a van from VansDirect in 2022. The vehicle was delivered on time as promised, I was also given extras which was a nice gesture.

Unfortunately, the van is an absolute nightmare with endless mechanical issues. Considering that the vehicle is covered by warranty, and considering that I have received a manufacturer recall letter, the van is still in the state of disrepair.

Consumer rights law is very clear. When product is defective, your first point of contact is the seller or supplier.

VansDirect customers service manager is passing the bucket onto others, rather than get a grip with the issues and help resolve this nightmare.

I have made a mistake not checking what other customers had to say about VansDirect. Well, 55% of reviews are 1*, absolutely shocking customer service!

Lesson learned.

=====================
Update on 08.11.23

Just wanted to follow up on my review, considering that almost 7 months passed since the nightmare started and although Vans Direct wanted to show how they are helping, nothing changed. The van is still in disrepair, my day-to-day earnings are massively affected and I'm on my own. The system is broken and companies like Vans Direct are having a laugh. Well, the 'party' haven't started yet!

My van didn't come on the day as it was damaged by the delivery company causing massive inconvenience and loss of business No offer of compensation for cancelling the insurance and the quote for replacing with another van was higher Still waiting for the £500 to be returned