I've been using vapourcore for all my vaping needs, speedy delivery and the best prices. Wouldn't go anywhere else!
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I've ordered twice within a week they're that good. Prices are better than everyone and the product range blows competitors out of the water. The most amazing thing is delivery speed, honestly there i... Toon meer
Bedrijf heeft geantwoord
Very loyal to Vapourcore! They are always delivering on time and have loads of different choices incase my favourites run out. Somehow I always get free bees with my orders which is cool as I get to t... Toon meer
Bedrijf heeft geantwoord
Excellent communication, quick delivery and great range of products. However, I ordered 6 x disposable capes which were on sale. 2 of the 6 didn't work at all and the other 4 lasted anywhere between... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Vapourcore launched in 2016 and is one of the largest stockists of e-cigarettes and vape products. We focus on smokers wanting to switch by offering the latest in disposable vapes and pod vape kits, which are convenient and easy to use no matter your lifestyle. Our expansive range of vape kits and disposables include our very own ground-breaking CORE PRO disposables alongside big brands like Vapeman, Vuse, Hexa, Elf Bar and Geek Bar. We also sell a carefully curated selection of heat-not-burn and heated tobacco products from IQOS and Ploom, and several best selling brands of nicotine pouch such as Velo and Nordic Spirit.
Contactgegevens
Unit 29, Orbital 25 Business Park, WD18 9DA, Watford, Verenigd Koninkrijk
- cs@vapourcore.com
- www.vapourcore.com
4,6
Uitstekend
2K reviews
Heeft nog niet op negatieve reviews gereageerd
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Avoid this company like the plague
Items missing from my order. Customer Services called me and basically called me a liar by saying they will have to check CCTV of packing. Then called me back and could only offer a credit note for missing items as it would cost them way to much in postage to send me the item I paid for but didn't receive.
Be warned!! Don't order anything from this site if you expect to recive it.
Update!!! Still no credit refund for missing item after all this time !!!
7 augustus 2025
Review zonder uitnodiging
The best customer service you could ask…
The best customer service you could ask for from a company!! Couldn’t recommend more, amazing delivery time and communication respond straight away to issues (not through fault of their own) resolved them immediately! Perfect! Thank you so much!! Will definitely be ordering from here from now on🙂
2 juli 2025
Review zonder uitnodiging
Antwoord van Vapourcore
Hi Bethany,
Thank you so much for your amazing review!
We’re absolutely thrilled to hear that you’re happy with our customer service, communication, and delivery speed. It means a lot to us that you took the time to share your experience—and even more that we’ve earned your trust for future orders!
We’re always here if you need anything, and we can’t wait to serve you again soon 😊
Thanks again from all of us at Vapour Core.
Customer service is top
Hi, I purchased from this site and I'm really shocked with how good the service from these guys has been.!!!!
9 mei 2025
Review zonder uitnodiging
Antwoord van Vapourcore
Hi Saqib,
Thank you so much for the fantastic 5-star review! We’re thrilled to hear our customer service has impressed you. Providing top-notch service is something we truly pride ourselves on, and your support means a lot to us!
Looking forward to serving you again soon.
Best regards,
Vapour Core Team
Service is exceptional
Had stuff missing from my order. They left me a note of what was missing and sent me extra. Some companies could learn from this service
8 mei 2025
Review zonder uitnodiging
Antwoord van Vapourcore
Hi there,
Thank you so much for your wonderful 5-star review! We’re glad to hear our team handled the missing items promptly and that you appreciated the extra care we put into making things right. Delivering exceptional service is very important to us, and your kind words mean a lot!
Looking forward to serving you again soon.
Best regards,
Vapour Core Team
The best
Ive never had an issue with these guys, they always look after you as a customer and the loyalty points system is the best around. They are the best
7 mei 2025
Review zonder uitnodiging
Antwoord van Vapourcore
Hi Imran,
Thank you so much for your fantastic 5-star review! We’re thrilled to hear you’ve had consistently great experiences with us and that you love our loyalty points system. Your support means the world to us, and we’re committed to keeping you happy every step of the way!
Looking forward to serving you again soon.
Best regards,
The Vapour Core Team
IVG pro 12 refills
IVG pro 12 refills - First time order was delivered 22hrs after placing order! Excellent service. Well packaged , good price and genuine product. Will definitely shop here again.
29 april 2025
Review zonder uitnodiging
Antwoord van Vapourcore
Hi there,
Thank you so much for your fantastic 5-star review! We’re thrilled your first order arrived in just 22 hours and that you were happy with the packaging, pricing, and authenticity of the product. It’s great to hear you’ll be shopping with us again — we really appreciate your support!
Looking forward to your next visit!
Best regards,
The Vapour Core Team
The best online shop!
I use these guys for my Nic salts all the time, they even add in extras and have just started using the pre-filled vapes from these guys, what a range they have!
25 april 2025
Review zonder uitnodiging
Antwoord van Vapourcore
Hi Shezad,
Thank you for the amazing 5-star review! We're so glad to hear you’ve been loving our nic salts and are now exploring our pre-filled vape range too — we’re proud of the variety we offer! It’s always a pleasure to include a little something extra for our loyal customers. Thanks for your continued support!
Best regards,
The Vapour Core Team
Great vaping website
26 april 2025
Review zonder uitnodiging
Antwoord van Vapourcore
Hi there,
Thank you for the great 5-star review! We’re glad to hear you’re enjoying our website and really appreciate your support. We’re here whenever you need us!
Best regards,
The Vapour Core Team
BRILLIANT
BRILLIANT. The website has been down for improvement and I placed my order when it was back. They phoned me straight away to explain they were moving warehouse and didn't have access to my items. My order even came the next day !!! Offered alternatives at same price and a note on my account for future orders.
You can't ask for service any better than that. Other businesses should look to them on how to provide such service.
Many thanks as ever
11 april 2025
Review zonder uitnodiging
Antwoord van Vapourcore
Hi Chrissy,
Thank you so much for your fantastic review!
We really appreciate your patience during our website improvements and warehouse move. Our team always strives to keep customers informed and provide the best possible service, so we’re delighted to hear that you felt well supported throughout the process.
Getting your order to you the very next day and offering suitable alternatives is exactly what we aim for. Your kind words mean a lot to us, and we’re grateful for your continued trust.
Thanks again for choosing Vapour Core — we look forward to serving you again soon!
Warm regards,
The Vapour Core Team
All round bang-average.
They run out of stock, they do not completely fulfil orders, and when you complain about it they do not respond to your complaints. At this moment they have not sent me £30 worth of my order - and they are not acknowledging my 3 or so messages I have sent them about it. They do not provide you with a delivery tracking code, unless you download a 3rd party app...which is pretty pathetic. Their '2 day delivery' actually takes a week if you're lucky. Their range of products is very limited - you can for example buy a vape pod starter kit with battery, but they do not stock the replacement pods for the battery. They are bang-average at best...there are many other better services who'll be happy to take your money.
1 februari 2025
Review zonder uitnodiging
Antwoord van Vapourcore
Hi John,
You originally emailed us on Thursday and we have refunded you today for your missing items Unfortunately you emailed us 3 times on Friday when our offices were shut for staff training.
What is this app that you need to download? Please send us details, both DPD and RM have websites you do not need to download to use to track orders
https://track.dpd.co.uk/
https://www.royalmail.com/track-your-item
There was a delay in your order as it looks like it went missing in the DPD system which we are investigating.
This is why the 2 day delivery took longer than normal. However we are at the mercy of outside courier companies when it comes to deliveries and while 99% of the time they do meet their service standards , I can understand the frustration when your order becomes part of the 1% that experiences a delay which is why we awarded reward points to make up for the inconvenience not only for the original delay but for the missing items
I can only apologise for the misspick in the replacement order we sent out to you and our warehouse manager is investigating.
We have over 5000 SKUs so quite a wide range of products. If you can email details of which starter kit where this is an issue I will flag it up with our procurement team.
We do run out of stock on some of the more popular SKUs but we also have plenty of alternatives for customers to chose from
Vapourcore Team
Wonderful company - Customer Service from Robert is impeccable
Vapourcore is a wonderful company to deal with - there is so much choice and their customer service is absolutely unrivalled.
Robert in their customer service is so helpful, so friendly and nothing is ever too much trouble - he truly makes you feel as if you are his only customer and he goes the extra mile everyday.
Thanks Vapourcore!!
26 november 2024
Review zonder uitnodiging
Antwoord van Vapourcore
Hi Jade,
Thank you for the wonderful review. We work hard to offer a wide range of products at competitive prices and to resolve any queries brought to our customer service team as soon as possible. I will let Robert know about this review
Vapourcore Team
Every time I try order hexa pods…
Every time I try order hexa pods they’ve been discontinued.. supposed to be 15% off everything till midnight.. and u don’t have any..!!
30 september 2024
Review zonder uitnodiging
Antwoord van Vapourcore
Hi Anne,
We just couldn't source the pods reliably anymore, our suppliers were constantly out of stock. We were therefore forced to stop selling them . We do sell other devices with a similar range of flavours to the Hexa. We have the Vuse , Blu 2.0 and Logic kits one of which might be a suitable replacement for the Hexa for you?
Vapourcore Team
AMAZING PRODUCTS AT GREAT PRICES
Wanted to use the products and order a number of times before I actually gave a review. A very easy to navigate website with a great depth of products. Excellent customer service when needed and also after care service. The price points are very reasonable and the best I've tried in a long time. Also very prompt delivery and very quick to reply on emails.
I hope this helps any future customers to try this amazing Company.
5 stars easy and will be using from now on.
9 september 2024
Review zonder uitnodiging
Antwoord van Vapourcore
Hi Marc,
Thank you for the great 5 star review! We work hard to turn orders around as quickly as we can and offer the best service. We look forward to your continued custom.
Vapourcore Team
Easy to use website and payment with…
Easy to use website and payment with quick delivery.
9 september 2024
Review zonder uitnodiging
Antwoord van Vapourcore
Hi Tim,
Thank you for the 5 Star review. We work hard to offer a wide range of products at competitive prices and to turn orders around as quickly as possible. We look forward to your ongoing custom.
Vapourcore Team
Every time I order it arrives quickly…
Every time I order it arrives quickly and correct. I don't need to go anywhere else.
Thank you and keep up the good work.
5 september 2024
Review zonder uitnodiging
Antwoord van Vapourcore
Hi John
Thank you for the great review. We work hard to turn orders around as quickly as we can. We look forward to your continued custom.
The Vapourcore Team
Great company, great products
Great company, they recently moved but continued to go over and above to ensure my parcel arrived on time….
12 september 2024
Review zonder uitnodiging
Antwoord van Vapourcore
Hi Peter,
Thank you for your great review. We work hard to provide a wide range of products at competitive prices and to turn orders round as quickly as possible. We also work hard to maintain high levels of customer service. We look forward to your continued service.
Vapourcore Team
Great Service, Great Company
As always, a fantastic service, even in the middle of moving the warehouse, kept me updated, and the goods arrived as promised. A*****
4 september 2024
Review zonder uitnodiging
Antwoord van Vapourcore
Hi Michiel,
Thank you for the 5 Star review. We work hard to turn orders round as quickly as possible. We look forward to your continued custom.
The Vapourcore Team
Great website and Products
Great website and Products. I find the website easy to navigate and ordering easy. I like the kits and juices. Highly recommend
12 september 2024
Review zonder uitnodiging
Antwoord van Vapourcore
Hi Sam,
Thank you for the review. We work hard to turn orders round as quickly as possible. We look forward to your continued custom.
The Vapourcore Team
Poor customer service
Order delivered on the 17th of August, emailed them as they had sent the wrong product, received email from them on the 19th of August stating they had to check their stock and will get back to me within 48 hours. I’ve sent two emails since and no reply. I’m guessing the “ignore the problem and hopefully it will go away” is the approach this company takes.
17 augustus 2024
Review zonder uitnodiging
Antwoord van Vapourcore
Hi Leanne,
Apologies we've moved warehouses which has caused some issues andwe've also had some staff sickness and a flood so we've beenfacing a bit of a perfect storm wich has left us a back log for which we can only apolgise. We are working hard to resolve all the ssues but it is taking slightly longer than normal . As you can see from previous reviews this is not normal for Vapourcore. Please bear with us while we work hard to resolve the issues and clear backlog, We do not ignore issues, we've just falled slightly behind for which I can only apologise and I beleive we emailed you earlier to day with a resolution.
Vapourcore Team
Order not delivered, extremely poor communication and customer service.
I really don't like giving anyone bad reviews, this is a difficult world and things happen that we may not be aware of. That said I have to call this out as Vapourcore have willingly taken my money and not delivered my order, communication is a wonderful thing and I've asked cs@vapourcore for updates twice now without any response. I ordered a box of Neafs £49.50 on the 18th August. I received an email 21st August informing me of a delay with the order due to a warehouse move, fair enough, though it would probably be better to advise this at point of order instead of taking customers money and waiting 3 days to tell them about the delay. On the 23rd August I sent an email back to ask for a delivery estimate as I was considering going elsewhere for the moment until Vapourcore had their warehouse sorted out. I haven't yet received a response to this email 6 days on.
On 26th August I received an email asking me for a review for my recent purchase?. By now I was a bit despondent given Vapourcore hadn't had the politeness to respond to my email of 23rd August. On 26th August I sent another email suggesting that they might be having a laugh with me or something, and asking them to resolve the issue. End of business day today and still no response. So I'm obliging by their request for a review. Maybe they might respond to this, who knows.
This was my first time using Vapourcore and quite possibly the last, let's see how they might look to resolve things. My guess is that they'll have a raft of excuses to offer and hang their integrity on a 500 point loyalty award to justify what is essentially extremely bad customer service.
18 augustus 2024
Review zonder uitnodiging
Antwoord van Vapourcore
Hi Kevin
Apologies, as you pointed out we had the move, which has been more than eventful. Then the bank holiday which came with a few issues. I think you can see from our previous glowing reviews this is not the normal. Robert our head of customer service is in shortly and will pick this up with you to resolve.
Apologies once again.
The Vapourcore Team
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