Pas op extra kosten!
Erg jammer hoe ze de prijzen tonen. Mijn kind heeft zelf voor een bepaald bedrag mogen zoeken op de site. We hadden het gevonden en wilden gaan bestellen en het leek helemaal prima zoals genoteerd stond; bedrag van het product en free shipping. Maar halverwege het betaalproces kwam er dan toch ineens een flink bedrag ‘heffingen, belastingen en kosten’ bij! Dusdanig veel dat het afgesproken bedrag ver overschreden werd en we de bestelling maar niet geplaatst hebben.
Antwoord van Vat19
Thank you for sharing your feedback. We are truly sorry to hear about the disappointment this caused, especially since your child had taken the time to carefully select an item within a specific budget.
We understand how shocking it can be to see the total price jump at checkout. We want to clarify that the additional amount listed as "fees, taxes, and costs" refers to import duties and government taxes.
These are mandatory fees set by your local government, not extra charges from us.
We calculate them at checkout to allow customers to prepay them. This ensures the package isn't held up at customs and prevents you from being charged unexpected (and often higher) fees by the courier upon delivery.
Unfortunately, we cannot display these on the product page because they vary entirely based on the specific items in the cart and the exact shipping address.
We apologize that this experience was frustrating for you and your child. If you would like to reach out to our support team, we would be happy to see if we can help you find an alternative within your budget.
Best regards,
Jamie Salvatori, Owner