Royal Vikingen Resort Reviews 

Bitte nicht buchen!
Das Hotel stellt meiner Meinung nach ein erhebliches Sicherheitsrisiko für Kinder dar. Insbesondere bei den Treppengeländern und den Glasflächen an den Balkonen bestehen gefährliche Mängel. Wenn diese nicht ordnungsgemäß bis zur vorgesehenen Verlängerung angebracht sind, kann dies zu schweren und im schlimmsten Fall lebensbedrohlichen Verletzungen führen.
Auch das Essen ist enttäuschend: Es gibt jeden Tag nahezu dasselbe, und geschmacklich ist es nicht überzeugend.
Die Hygiene lässt ebenfalls sehr zu wünschen übrig. Insgesamt kann ich dieses Hotel insbesondere Familien mit Kindern nicht empfehlen.
Wir werden das zuständige Reiseunternehmen kontaktieren, denn so kann es einfach nicht weitergehen. Für ein 5-Sterne-Hotel haben wir viel Geld bezahlt und erwarten dafür entsprechende Sicherheits-, Hygiene- und Qualitätsstandards.
Sollte keine angemessene Stellungnahme bzw. Entschuldigung erfolgen und keine zufriedenstellende Lösung angeboten werden, behalten wir uns vor, rechtliche Schritte einzuleiten und die Angelegenheit gegebenenfalls anwaltlich prüfen zu lassen.

I am genuinely shocked that Vikingen Infinity Resort & Spa markets itself as a 5-star hotel. My experience was nowhere near 5-star standard and, frankly, was one of the worst holidays I have had.



The food was consistently poor in both quality and variety. What was even more concerning was the number of guests who appeared to become ill. During my stay, I witnessed children crying due to suspected food poisoning and saw ambulances being called to the hotel. This is not something anyone should ever expect to see while on holiday.



Food safety was another major concern. On more than one occasion, I encountered food at both the buffet and restaurant areas that appeared undercooked or raw when it should have been properly cooked. This significantly reduced my confidence in the hotel's food standards and made me reluctant to eat many of the meals on offer.



Cleanliness was also unacceptable. Upon arrival, I discovered what appeared to be blood stains on the curtain in my room. For a hotel claiming luxury status, this level of housekeeping is completely unacceptable and raises serious concerns about overall hygiene standards.



The service throughout the resort was disappointing. Staff often seemed uninterested in helping guests, and the overall customer service fell far below what would be expected from a genuine 5-star establishment.



Another issue was the way the hotel advertises its rooms. Based on my experience, many of the room categories appear to be virtually identical, with little to no meaningful difference other than the view and, in some cases, the addition of an extra bed. The hotel gives the impression that guests are paying for substantially different room types, but the reality did not match those expectations. This felt misleading and added to the overall disappointment of the stay.



While I will admit that some of the outdoor facilities were decent, they were nowhere near enough to compensate for the numerous issues elsewhere in the resort.



To make matters worse, basic amenities that are standard in many 4-star and 5-star hotels were missing. No bathrobes, no slippers, and not even a toothbrush kit were provided. On top of that, guests are expected to pay extra for Wi-Fi, which is frankly ridiculous for a hotel that claims to be a 5-star resort. Free internet access is a basic expectation in modern hotels, particularly those advertising themselves as luxury properties.



Overall, this hotel fails to deliver the standards it promises. Poor food, serious concerns about food safety, questionable cleanliness, inadequate service, misleading room descriptions, extra charges for basic services, and a lack of essential amenities made for a very disappointing stay. I would not return and cannot recommend this hotel to anyone looking for a genuine 5-star holiday experience.

Having just got home from here we all had a lovely time. Food was okish, different choice every night but very busy, I dont think I'd like to go in high season. Lots of different areas to eat in too, by the beach was the best.
The cleaners, ummm im not sure they actually did anything in the room. The kids loved all the pools, for me they were too cold but it was October. We always managed to get sun beds. We found the staff to be friendly & helpful. The tour guide prices were ridiculous, we found much cheaper online. The hotel does lack in entertainment though. I would go back but probably not in high season.

The second worst holiday ive ever had. Filthy hotel. Bad food. Very rude guests and cockroaches. Hotel is far too big. Not enough staff for the amount of people. Pools are ok but the beach is awful.
Came back with gastrointestinal problems and 2 months later still suffering.

IM CURRENTLY HERE AND IF YOUR ENGLISH DONT GO THE STAFF ARE ILL MANORED AND RUDE AND MOST OF ALL IGNORANT MY HOLIDAY IS RUINED AND I WILL BE CONTACTING MY BOOKING PROVIDER!!!!!!! English people stay away.

Awful experience after 11 of our grouonwere involved in a jeep safaris crash. Reception taff were awful upon our return to hospital despite us all being severely injured, one with a bleed to the brain, one with a bad infection and another with a serious injury to leg. No offers of help or assistance, no consideration and they did nit even ask if we were om. We were asked to keep quiet about the accident which was difficult as everyone of us badly injured including a 6 year old.

Eylül ayında konakladım Otel temiz ve güzel nezih sakin biryerde animasyon ekibi çocuklarımızla çok güzel ilgilendiler etkinlikler çok yönlüydü güzel bir deneyimdi gelecek yaz için yerimizi tekrardan ayırttık.