Beware of Return Scam
We returned three lights to Village Lighting & Supply in May 2025. Two were received by Village Lighting in Lorain, Ohio. The third was delivered to their supplier, Kichler, on May 27th—confirmed by USPS tracking. All were returned in original condition and packaging, and we used the return label Village Lighting provided.
Now they’re refusing to refund us fully, claiming they “never received” the third light. But again—they created the return label, and USPS confirms delivery to Kichler. Instead of owning the issue, they’re trying to shift blame to us for where their own label sent the item.
They’ve even gone so far as to deny having a return policy, claiming confusion with a different store in California. That’s not credible. Google’s AI Overview still displays the return policy for Village Lighting & Supply in Lorain, Ohio, stating clearly:
“You can return your item(s) within 30 days for a full refund if returned in original condition and packaging.”
We followed that policy to the letter. Yet Village Lighting is now withholding a refund for an item they instructed us to return—to a destination they selected.
This is unacceptable and unethical. If the refund is not processed in full, we will file a dispute through our bank, report the transaction to USPS for fraudulent return handling, and pursue legal remedies.
Village Lighting in Lorain, OH—stop hiding behind technicalities and take responsibility for your process.
—Dr. Howard and Ibojka Friedman