VirtualStaff.ph Reviews 678

It is really convenient that I have a remote work in the platform.

Happy with the job I am working now that I found in VirtualSTaff.

Too many lowballers on this platform. The workload is heavy, but the pay doesn’t match. VirtualStaff.ph should set a minimum rate of $5/hr instead of the $2/hr they currently advertise

Virtualstaff made it easy to expand my team and business by adding a remote business processing assistant. I was offered about 20 candidates, was able to easily interact even seeing videos. I hired easily, and the ongoing process is smooth. I will be adding additional team members.

Beware of this company’s subscription model. Despite multiple attempts to cancel via their email-only support system, I have received zero response, and the recurring charges continue. To make matters worse, they use intimidating contract language to threaten customers with "fraud" if they attempt to dispute these unauthorized charges through their bank. It is clear they prioritize taking your money over providing any actual service or support. Avoid at all costs.

It's been a year since I joined this website hoping to land a job but still now I didn't got a job.

My VA was unable to receive payment due to what appeared to be ongoing system issues. Both my VA and I contacted support multiple times through the available email and support channels, but we did not receive any acknowledgment, update, or resolution during that period. The only response came after the issue was shared publicly on their Facebook review page. The CEO himself replied approximately six weeks later. Prior to the public post, we experienced complete silence. I also noticed there is no visible real-time customer support structure — no phone support or live chat, only email communication. It's like only 1 person works in this platform - the founder himself. Despite the company stating on their replies on their Trustpilot negative reviews that they have over 1 million workers and indicating up to 10,000 employees on LinkedIn, my experience did not reflect the level of support I would expect from an organization of that scale. I hope the company improves its responsiveness and support processes so that clients and workers can receive help without needing to raise concerns publicly.

UPDATE:

Your response crossed a serious line.

As an Australian client, I did not consent to you publishing my full name, transaction history, or my VA’s full legal name. Publicly disclosing personal and financial information may breach the PRIVACY ACT 1988 and also violates Trustpilot rules on sharing private data. A company cannot respond to criticism by exposing customer information.

Please remove or redact the personal details immediately.

If not addressed, I will escalate this to OFFICE OF THE AUSTRALIAN INFORMATION COMMISSIONER and through Trustpilot’s formal reporting channels.

I used VirtualStaff.ph as a Filipino virtual assistant and left seriously concerned. From the start, Filipino VAs are marketed at $2.50/hour. That rate doesn’t just set pay — it sets expectations. Clients come in assuming unlimited availability, no boundaries, and zero room for negotiation. At $2.50/hour, professionalism and dignity disappear. This isn’t opportunity; it’s the normalization of exploitation dressed up as outsourcing. When problems happen — payment delays, account issues, platform errors — support for VAs is practically nonexistent. Emails go unanswered, there’s no clear escalation, and the VA carries all the risk while the platform carries none. What alarmed me most was discovering that after I deleted my account, my profile was still publicly visible on Google search results. Information I believed was removed remained accessible. For a platform handling worker identities and personal data, this is unacceptable. Deleting an account should mean full removal, period. If you care about your professional reputation, your personal data, and fair compensation, think very carefully before signing up. Being labeled at $2.50/hour tells you exactly how little protection and respect you should expect. I left — and I regret ever joining.

Has been a good one stop shop for VA team members

Easy VA platform!

I was looking for a VA platform last year and was having a hard time landing a gig or a job. I sent several applications using other VA platforms but only got interviews with them. However, with VS, I got interviews and a client, finally! The experience was super easy. I've been on the platform for over 6 months now, and I can say not hiccups or issues so far.

So easy to find a job here in virtual staff. <3

Very knowledgeable . Great communication hassle free and very professional staff. The website has loads of information and is easy to get around .

I was a little skeptical at first. The promise of cutting our payroll by 75% without cutting staff quality seemed almost too good to be true.

However, I take back that skepticism.

VirtualStaff Seats have really delivered on the promise. We now have 22 really great people working with us in various support and back office roles... and we are saving 75% on what we would have been paying locally.

We got our first VirtualStaff Seat back in May 2025, and through the year we've been steadily adding more staff one seat at a time.

The 22 VirtualStaff Seats we have, literally are saving us probably $80,000/month or more on what we would have been paying with local employees.

The part I like best is the staff quality is really great, and the process is easy. I've already recommended VirtualStaff.ph and VirtualStaff Seats to various people.

I was referred to Virtual Staff PH by a friend to find a graphic designer for my business. Overall the process was smooth and I found someone who has been a good fit to date. The website needs some work and I struggled to get responses from a number of applicants which I found strange.

I work with Jon and he is great he helps me retain my current talent and helps us hire new talent. He is easy to work with and truly cares.

VirtualStaff Seats have made it incredibly easy for us to build our back-office team. We’re now running 8 Seats, with 8 genuinely solid full-time support staff who show up, work our hours, and stay plugged into our workflow every day.

The whole process has been simple and predictable. The quality of staff we’ve been supplied with has exceeded expectations, and the cost savings have made a real impact on our margins.

I’ve already recommended VirtualStaff.ph to a couple of friends who run service businesses. If you need reliable support staff without the payroll headache, this is absolutely worth trying.

VirtualStaff.ph makes remote work stress-free. I get my full salary every month without any cuts, and the platform connects me with proper job.