Vivalacasa Reviews 

J'ai acheté un Terrarium de 120/60/60, après avoir eu extrêmement peur de commander et après avoir lu les autres avis, ma commande était malheureusement déjà en cours, de plus, le terrarium est vendu 100 CHF plus cher que chez le fournisseur...

La réception du colis s'est très bien passée, pas de vitre cassée, juste une petite cabosse sur une des parois mais très lèger.

Le service client est super cool et vraiment à l'écoute ! De plus, la personne que j'ai eu au téléphone a fait l'effort de parler en anglais, vraiment gentil.

Unfortunately thay are not respecting the shipping days indicated. They do not respond to emails and only want to take the phone if you speak German.

I ordered a pink boxing set for girls in October 2025. I had a question and tried to call them. The phone number listed was not working (no ringtone like the number does not exist). I had to create an account or order to have another phone number and that one was valid.
It was a present for a friend’s daughter who wanted a pink boxing set. I was exited to get it for her. Unfortunately the item delivered was a red and black set (also written on the box/ with a picture on the box) instead of the pink and white I ordered. I contacted the seller by phone without any success to reach them. I sent an email and 4 months later, still no answer.
I wouldn’t recommend you to order from this seller. No customer service, no refund, no excuse for their mistake or provide any feedback.
Possible to reach them on the phone. an answer by phone