Vodafone Ireland Reviews 

With this company for 25 years have a family account with them 4 phones they were very good until last year. The contract agreed was not honoured there was extra charges up to 26 euro per month for last 6 months I was foolish believed it an error Have just agreed a new contract and paperwork just arrived not what was agreed over the phone Will be cancelling straight away, very dishonest of them contract nearly double the price agreed.

I moved into a house with an already existing Vodaphone broadband contract. The previous tenants and I thought it would be simple to transfer ownership, an obvious mistake in hindsight.
We filled out a form several times and sent it to multiple email addresses after being tossed around different branches by employees who were probably too overworked to check who should actually handle our case. Trying to get to someone on the phone never worked for either of us, the AI "assistant" hung up on us after several attempts, falsely claiming the account number didn't exist. Mind you, when we initially provided it, it went through with no issues, until it was time to actually transfer us over. The only way we got it to go through was by going to a branch in person.
The latest issue now comes with trying to log into my account. Trying to reset a password? "Something went wrong. Please try again later or contact us for help". By "contact us" they really mean talk with their AI chatbot, except it doesn't know what you mean when you say "reset password", and when it finally decides to toss you over to an actual human operator, turns out none are available at this time, "try again later".
This is what happens when you try to cut costs by deploying so called artificial "intelligence" and by stretching your human workforce thin. To be clear, I don't blame the workers in the slightest. The people we've actually managed to talk to have been lovely. They don't get to choose whether their hours or numbers get sliced or their incompetent higher-ups.
My household will be switching to a different provider at the earliest opportunity. By the looks of the ratio of 1-star ratings, we won't be the only ones.

Shannon was very helpful, fixed my phones problem Thurles store

James in the Wilton Office in Cork has been most helpful to my mother sorting out her phone questions and her account. She has found him to be very knowledgeable and very good at explaining everything.

Irshan in drogheda was a great help - excellent service

Very helpful and capable customer service today in the shop in Ennis.

I recently renewed my broadband contract with Vodafone and was promised that the annual increase (as happens every April) would not affect the new contract. I have now had 3 bills in a row where I have been overcharged (the bills included the annual increase). Each time I had to ring Vodafone to get them to amend the bill and was promised it would not happen again the following month but here we are again being overcharged. There doesn't seem to be any will to rectify the matter , I have to keep calling to get my monthly bill amended. Very frustrating , potential new customers please be wary.

Very good customer service from Yamini and Saoirse.

irshan was very helpful today for me and my partner and helped us get our new phones he is so kind and his customer service is the best iv seen

Themba was helpful & gave me the information i needed to make my decision

Irshan did a great job for us. Many Thanks.

My mother spoke with Clare in Vodafone in the M1 retail park in Drogheda. She was very confused about her phone top up but Clare took her time and explained everything to her and contacted me, her daughter to explain the new plan to me. Clare was so helpful and patient and should be recognised for her excellent customer service

Thanks to Colin! Great experience!

bad service. I topped up in July and they never topped up my mobile. Today I tried to top up again and the guy was really rude with me

Trying to find the best option for an iphone 17 pro max after discussing with Natalia I decided to come from another network to Vodafone. Natalia made the whole process simple and easy and great value for me. She is very knowledgeable and friendly. I cannot recommend Natalia enough if you are thinking of changing networks. Well done Vodafone you have a good one there, we won’t go to anyone else now so thankyou.

Kerron and Shane helped me when I needed it the most, absolute life savers

Many thanks to Tracy in the Swords branch who helped me back into a Vodafone contract for the phone. We will be changing the broadband with her once current contract is up with other supplier. She was flawless all the way and an asset to your company. Delighted customer.

I purchased a Samsung Galaxy Z Fold 8 phone today from Gavin. He is an expert on all the options available and made the purchase easy for me. It is great that you have professional staff like him. He is a major reason why I recommended this phone to a work colleague who will sync up with Gavin in the next week to get set up.

Amazing service, they even stayed open for us an extra 20 minutes due to traffic. Very quick service. Big shoutout to syad