Vudu Reviews 307

I rented a two part movie. Pillars of the Earth. Watched Part 1. Part 2 cut off an hour in, I tired to watch the rest two days later and was told I had to rent it again because I had started to watch it. It was their technical difficulties. Thieves. I will never rent a movie from Vudu again.

Absolutely shocking company. Now they have turned off the phone system. Customer service is via email only and Absolutely terible

A warning to those who purchased movies. They can take your movies away without warning and resell them later. You get no warning and no refund. I'm missing many movies and operator told me this fact.

will never buy anything again. certain episodes wont play and feedback from contacting VUDU is terrible.

Missing content!!!! Both of my Pirates of the Caribbean (1/3/4). Are gone. I have owned on vudu since the beginning of vudu. Fandango says show me a receipt to prove i had it!!! I don’t keep receipts that long. I know they have the ability to check but chose not too. Deceitful!!!!

This has become a joke. I log in try to buy a movie and sometimes thiers just nothing. It's like okay the movie shows up but the thiers no price rent anything. So yeah had this Gerald guy tell me i am a lair.
FANDANGO AT HOME

-THE SKULLS

The Skulls

*9%

43%

PG-13

1h 47m

Currently unavailable at home

1

63

+

Suspense 2000

Deep within the hallowed walls of the Ivy League's most prominent campus, there exists a secret society where power and influence are bred. Only a few are chosen to join the group where Presidents are groomed, wealthy bloodlines bond, and devious...

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age 15+

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Never had any problem love fandango keeps you up on newer movies plus you can see all the trailers to all of the movies I have had the app for long time even when it was vudu I am a movie fan

I've actually used this service for years. And at first I loved it. I loved the fact that I can take my extensive DVD library and make it digital for a small fee. Then I have it with me when I go on business trips.

Recently probably the last year. I have been completely unable to use the disc to digital service. I have mostly just ignored it and not done anything about it, but in the last couple months I finally decided to reach out to tech support to figure out what's going on. I started with the online chat. First just asking them what the error code means. But they won't tell me. They tell me I have to send an email with multiple screenshots of my device location my movies. I'm trying to scan the error code itself. This seems incredibly over the top for me just being told what the error code means. But I went ahead with it. They sent me an email link that I needed to reply to with all the pictures and descriptions which I did. It has now been over a month and I have not heard back from them. I reached out to the chat support again and of course they refused to give me any information telling me. I just need to send an email which I did already but the person I'm talking to tells me I need to do it again..... This seems redundant since I've already done it and not received any help from it. So why would I do it again if I already did it and receive no help.

The purchases I made when the company was called Fandango were lost apparently when they changed their name to VUDU and now all of a sudden I can’t access my account anymore and they are saying that I will have to go buy a roku device to be able to access my account again. The same tv that I have had for years and came with Fandango/VUDO app installed on it.

My account got hacked and someone rented a movie using my PayPal account. Every other online merchant, when you use PayPal, makes you log into your PayPal account for every purchase, which is good security. Nope, not them. After you attach your account, anyone can use it at any time, apparently. Also, HUGE security problem: There is no way to remove your PayPal account yourself from your account. I changed my password and emailed them immediately and asked them to refund me for the fraudulent rental and immediately remove my PayPal from my account. They didn't respond for over a week, and then said they can't refund my money if the video is already watched. I reminded them that I didn't rent it, my account was hacked. Then, highly implying the hack was either internal or they have *terrible* security, a few days after I changed my password, there were two more charges on my account, because they still hadn't removed my PayPal as requested. I emailed them again saying they needed to remove the new charges because it's clearly not my fault that they hadn't removed my PayPal, and asking again for it to be immediately removed. Over a week later they responded, saying pretty much exactly the same thing, but at least they removed my PayPal from my account. They still have not refunded my money, and keep telling me I need to provide like 10 pieces of personal information (so they can sell it to whomever) in order to refund my money. This is clearly ridiculous, as they do not need all that information to refund my money. I even said a credit would be fine, but they won't even do that. Worst customer "service" that I've seen in quite a while, and their security is garbage. If I didn't already have a dozen or so purchased movies on there, I would just cancel my account directly. DO NOT give them any credit card or PayPal information. Do not trust them with anything. If you haven't purchased anything from them, do not use them at all, ever.

ABSOLUTE SHIT ! Never works , always forcing me to change my password and then just prompts you to call their dog shit customer service . Total TRASH.

Went to watch one of my favorite movies that I purchased a couple years ago, that I've watched numerous times over the years, and have zero doubt that I purchased it, only to find it was no longer in my library. I called customer service. They claim they have no record of me ever purchasing it. It made me wonder how many other movies have gone missing that I didn't notice, so I made a list. My library says I should own 390 movies, however there are only 383 when counted. 7 movies they have stolen. I went back through my receipts and found 3 of them. Sent vudu proof, they claim there's nothing they can do about it. They are theives. I don't recommend purchasing anything from them!

My account got hacked on Jan 3rd and someone used my account to rent a movie. I immediately changed my password and attempted to remove my payment method (PayPal). Not only do they not offer 2-factor authentication to log in, but they don't even ask for a PayPal login/password when charging the account, like nearly every other website who uses PayPal does, so anyone who can hack my account can use my PayPal to rent movies. I reported the incident immediately and asked them to remove my PayPal account from my payment methods. It's now Jan 27th, and after multiple requests, they still have done absolutely nothing and I now have two more fraudulent movie charges on my account. I have submitted the information requested (information they've had since first contact) multiple times, but they still refuse to act on this in any way. Even after changing my password to something much more complicated, the hackers are still using my account, which implies that it's either an inside job, or they have a pretty serious security flaw somewhere. I recommend nobody use them, or if you must, get them to remove your payment method ASAP and demand that they make it possible for users to delete their payment methods themselves, as I have done.

I rented "Wings of Desire" and it was in German with no subtitles. I applied for a refund and got a case # and no reply. Escalated to PayPal and they didn't reply to PayPal either. Took me 4 weeks until I got my money back. A silver lining was that Vudu charged $6.99 and I saw it on Prime for only $3.99. What scum!

Wow what a great service treating paying customer i can't logg in to the app and website for some reason it says login failed wring info even tho its correct info shame on you

BAD IDEA! buffers freezes have to back out of screen multiple times just to watch a movie or even one 30min episode of a sitcom it spins several times. Even though I've spent several hundred dollars on shows and movies, my paid for (a lot) shows are being moved from my "Continue Watching" are being removed 😡. Also there has been times where I attempt to watch, again, a paid for movie/show & it tells me "Sorry this show can't be accessed right now". I paid for it! 🤬

Vudu used to be great, until Fandango purchased it.

Fandango has misleading advertising around its gift cards. The main Fandango site advertises movies at home but the gift cards sold on that same site are not good for fandango at home purchases. Fandango customer service won't exchange or refund the gift card and they are condescending to customers on top of it all.

I'll miss you Vudu - but it looks like its off to Apple TV for my future streaming purchases.

Rented a movie. It did not show up in my library to watch. Reach out for support only a few days later to either reissue the rental or issue a refund. Not unreasonable. They are stuck in about doing neither. How petty to rip somebody off for $4.27.

I have verizon fios and everything in my home including t.v's are hard wired into ethernet. My speeds are 740mbs down and 720mbs up and still buffers freezes have to back out of screen multiple times to just watch a movie. Its like the a.t&t streaming service i once tried. Vudu was great had no issues with it then now it just garbage.

WISH I HAD CHECKED TRUST PILOT FIRST OMG, they have a 1.4 raging! i never would have used it not ever! omg all we wanted to do was watch a movie. so much bs. wouldnt work. got an email with at least 10 differnt, not easy things to try and do to fix it. no thanx. all i want to do is pay and watch a movie. not have to change browsers, check speeds, ect nope, AND in the end lost my money! wont do that again.its youtube or amazonprime for movies.