After a month, the wire was finally recognized by the company and order was moved forward. A frustrating experience, will not use wire again with them.
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Lees wat reviewers zeggen
Unreal, was anxious not seeing Paypal but now I'm glad i took the risk, shipment was less than a week "tracked" even better they offer a free shipping option if you don't mind waiting a little lon... Toon meer
Bedrijf heeft geantwoord
First time ordering,Paid the invoice,Wmailed them,got a response saying i didnt pay yet,emailed them the transaction id and paid ticket but no response yet, \Turns out itwas the payment system messin... Toon meer
Bedrijf heeft geantwoord
Placed an order…. It never landed. Been trying to get a refund going on two weeks now. I’ve emailed several times with no response back. It's a shame they would lose a customer over $40 bucks. Th... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Ayahuasca, Kambo, Rapé, Psychotria Viridis & other Shamanic Herbs from around the world. Ethically sourced & sustainably harvested ethnobotanicals.
Contactgegevens
Nieuweweg 5a , 2033 DK, Haarlem, Nederland
- www.wakingherbs.com
3,7
Gemiddeld
54 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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Low quality every order
Low quality every order. Overpriced ....never again
11 juni 2022
Review zonder uitnodiging
Overall disappointed
Their customer service is good, their products not so much. The b. caapi paste (yellow) is OK, although not particularly potent, but their leaves (both chacruna and chaliponga) are super-weak, and their peganum harmala powder is next-to-useless.
4 mei 2022
Review zonder uitnodiging
Horrible customer service
Horrible customer service.
They'll take your money but chances are good that you will never receive what you ordered. Good luck getting a refund.
There are many places to shop that are more trustworthy.
22 april 2022
Review zonder uitnodiging
Antwoord van Wakingherbs
Dear costumer,
Thank you for your feedback. We are truly sorry to hear that your experience at the time did not meet your expectations.
My name is Majo, and I am currently in charge of Customer Service. One of our main intentions today is to grow and improve, not only in the quality of what we offer, but also in the care and human connection we bring to every interaction.
We would sincerely appreciate the opportunity to be in touch with you, to listen and understand what happened, learn from it, and offer you a proper solution if your situation was not resolved in the best way back then.
Please feel warmly invited to contact us at admin@wakingherbs.com
. Your experience and perspective are truly valuable to us, and we are grateful for your contribution to our growth.
Thank you again for your time and for helping us become better.
Warm regards,
Majo
Waking Herbs Customer Service Team
Customs sent order back to WH warehouse, WH kept it and my money until I came asking questions
Never got my order. After a couple of months of waiting I emailed asking if I should be concerned. Was then told that my package had been returned by customs (I’m in the US). Now they didn’t say when it had returned, and I’m very understanding of most circumstances, if they are made clear. But I was incredibly displeased that it took ME contacting THEM to be told that they had both my money and my order for who knows how long and they probably would have never reshipped or contacted me on their own. No explanation for such an oversight. Just “sorry I didn’t tell you”. Wouldn’t reship with free tracking (I didn’t pay for tracking initially because it was more than the product I was buying). I was really excited for it and would have continued purchasing if I liked the product. But I ended up asking for a refund since they completely lost my confidence. And I wrote a review on their regular review site, they must have denied it to post since it hasn’t shown, so that’s why I’m reviewing here.
20 maart 2022
Review zonder uitnodiging
Antwoord van Wakingherbs
Dear costumer,
Thank you for your feedback. We are truly sorry to hear that your experience at the time did not meet your expectations.
My name is Majo, and I am currently in charge of Customer Service. One of our main intentions today is to grow and improve, not only in the quality of what we offer, but also in the care and human connection we bring to every interaction.
We would sincerely appreciate the opportunity to be in touch with you, to listen and understand what happened, learn from it, and offer you a proper solution if your situation was not resolved in the best way back then.
Please feel warmly invited to contact us at admin@wakingherbs.com
. Your experience and perspective are truly valuable to us, and we are grateful for your contribution to our growth.
Thank you again for your time and for helping us become better.
Warm regards,
Majo
Waking Herbs Customer Service Team
Non human grade stuff
They looks like they sell herbs for human use but be aware. Like they say in the small print, they do not sell human grade stuff. It is not safe.
28 oktober 2021
Review zonder uitnodiging
Antwoord van Wakingherbs
Dear costumer,
Thank you for your feedback. We are truly sorry to hear that your experience at the time did not meet your expectations.
My name is Majo, and I am currently in charge of Customer Service. One of our main intentions today is to grow and improve, not only in the quality of what we offer, but also in the care and human connection we bring to every interaction.
We would sincerely appreciate the opportunity to be in touch with you, to listen and understand what happened, learn from it, and offer you a proper solution if your situation was not resolved in the best way back then.
Please feel warmly invited to contact us at admin@wakingherbs.com
. Your experience and perspective are truly valuable to us, and we are grateful for your contribution to our growth.
Thank you again for your time and for helping us become better.
Warm regards,
Majo
Waking Herbs Customer Service Team
Much love....
Got my order in about 30 days and they even threw 2 extra samples with my order 👌
I'm 100% satisfied with my order and highly recommend them.
25 augustus 2021
Review zonder uitnodiging
Multiple orders made with them
Multiple orders made with them, insanely good customer service, and every time I order from them, they throw in little gifts, sincerely love this store
30 oktober 2020
Review zonder uitnodiging
Great company
Great company. So professional. Trustworthy and definitely reliable. Quality is BRILLIANT. Buying again for sure. 3days from payment I received in UK
Love it!
☮✌☯
8 oktober 2020
Review zonder uitnodiging
Fast delivery
Fast delivery, with good range of products. Will be ordering more from these guys
15 augustus 2020
Review zonder uitnodiging
Great :)
Lovely, heartfelt company! Great products at equally great prices, sprinkled with love! Thank you so much, will be sure to order again :) I love the Netherlands!
14 augustus 2020
Review zonder uitnodiging
Excellence service A++++ Will buy from…
Excellence service A++++ Will buy from them again. The staff were very polite and helpful.
17 december 2019
Review zonder uitnodiging
Ok I'm leaving a 4 stars because the…
Ok I'm leaving a 4 stars because the product is amazing. They carry nothing but good quality. However I have a recent concern and the only reason I'm addressing it here on a review is because no body has contacted me back after 4 attempts to reach someone. I ordered some items and it is still in customs and has been there for 2 weeks. I'm experienced with customs & know that after 7 days means it's been seized. I spent good money and would like some closure on if I will have another order shipped or refunded. Please contact me wakingherbs. I really love doing business name your one of the best suppliers I ever had. Please resolve this issue. So the only reason I don't give 5 stars is because nobody has refunded me or contacted me on a possible seized package
3 december 2019
Review zonder uitnodiging
GREAT STORE!
Fast delivery (a bit over a week - free delivery) and even got a little gift (a small bag of tea herbs). It was my first time ordering and I am very happy.
22 oktober 2019
Review zonder uitnodiging
Unreal
Unreal, was anxious not seeing Paypal but now I'm glad i took the risk, shipment was less than a week "tracked" even better they offer a free shipping option if you don't mind waiting a little longer
Thankyou so much for the complimentary tea leaves
- Customer
29 juli 2019
Review zonder uitnodiging
Antwoord van Wakingherbs
Thank you so much for your kind words and for taking the time to share your experience.
We’re truly happy to hear that the process felt smooth from start to finish and that you felt well informed along the way. Our team always tries to handle each order with care, from communication to packaging, so it means a lot to know this was reflected in your experience.
We’re also glad you enjoyed the little tea gift. It’s our way of sharing a small piece of what we love.
We look forward to serving you again in the future.
Warm regards,
Waking Herbs Customer Service Team
I really like their concept
I really like their concept and allways had good experiences with these guys.
Good vibes to you!
16 maart 2019
Review zonder uitnodiging
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